Having had a poor experience in a local Audi dealership near Windsor (won't name which one!), I now take my Audi to Amersham. Their service has always been great, really attentive staff, always quick... See more
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finance is sold with "2 years free servicing". Yet the small print only states 1 oil service and 1 inspection service. Finance is being mis-sold. I am raising this with the FCA.
Came here after being ignored at West London Audi, what a difference. Loui our sales advisor was amazing from start to finish. I'm loving my brand new car.
Company replied
I visited Amersham Audi very recently after a warning light came up on my Audi A3. I was on the M3 heading towards Hertfordshire. I rang the garage and spoke to a very helpful lady on the reception d... See more
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Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
White Lion Road 4-8, HP7 9JD, Amersham, England, United Kingdom
- 01494 304 692
3.5
Average
123 reviews
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Terrible Service
No communication, service video sent after car is collected. Sit on the car the whole day, despite assuring customer it would be done early if pre booked for an early drop off.
Following on from reply back - I am struggling to see how you will incorporate the feedback as no one has attempted to even ring and me understand the details. But also not my first time using this branch, it’s the same each time and always the same reasons - which begin to feel like excuses when you hear them multiple times! I am concerned there’s no real determination to learn and better their service at all.
1 March 2025
Reply from Stratstone - Audi Amersham
Hi Raj,
We understand your frustration with the lack of communication and the delay in service.
We strive to provide timely and transparent service, and it seems we fell short in this instance.
We appreciate your feedback and will use it to improve our communication and service delivery.
Customer Services
Customer Lack of Care
Called up two weeks ago to talk about coming in to view a Q4 & Q6, was told I didn’t need to book an appointment, they took my details and I didn’t receive a call back. I went into the showroom as I said I would to find no one could help me as everyone was busy. So I asked if I could look inside a Q6, was told one was outside charging and I could look at that but there was no one to show me it and no one could give me the keys to see inside! Sadly a waste of my time going there! Very shambolic!
5 March 2025
Unprompted review
Reply from Stratstone - Audi Amersham
Hello Keith,
We understand your frustration with your recent experience.
We strive to provide excellent customer service and it's disappointing to hear that your visit did not meet your expectations.
We would love to try and rectify your experience and ask one of our sales teams to contact you to arrange an appointment to view a Q4 and Q6.
Please email your details to service.followup@stratstone.com and a member of our team will contact you.
Customer Services
Reply from Stratstone - Audi Amersham
Hi,
We are so happy to hear that you had a positive experience with our team.
Customer Services
PATHETIC, UNPROFESSIONAL , INCOMPETENT.
I had called Audi Amersham to report an issue with Audi Q6 -October 2024 - start of winter - steering wheel heating not working, Air con not working , Auxiliary Air-con not working. I was told that a software update will resolve the issues. I requested for a courtesy automatic car clearly on the call.
Car was booked for the 1st week of December 2024- one day before I got a call stating that there is no courtesy car hence will have to rebook for mid January 2025.
January 2025 a day before again I get a call that they have a courtesy car but will confirm next morning if it's automatic. Next morning I get a call stating its manual so if I want can take the manual car. I refused and asked them to collect the car when I am away on holiday as the next date for the courtesy car availability was at the end of March 2025.
Car get collected on February 1st week - software is upgraded. Steve from Amersham Audi calls me and updates me. I asked him if everything is working as expected and if issues that were reported fixed? I was assured yes all is okay and issues are fixed. Next morning they wanted to deliver it back. As i wasn't around I made sure someone was home. I called again in the morning asking if they are sure if auxillary Air-con is working as I could not turn it on from the app and had same error as before. I was told yes its working from the car and its not working from the app as it needs reconfiguring - which was weird and I didnt agree then but accepted for car to be delivered trusting Steve.
When I was back I checked the car immediately. Trust was lost - Air con - NOT working, Auxiliary air con - NOT working, Steering wheel heating - NOT working and to top it - left hand side charging port NOt working.
I called again and asked why charging is not working and none of the issues were fixed. To my surprise I was told to call Audi breakdown to get it fixed. Audi breakdown came but by then I thought of using the right side charging port which luckily worked.
Next morning I called Audi Amersham again stating that none of the issues are fixed and I have a new issue. Can the car be booked immediately and issues resolved. To my surprise no importance was given to the wrong job carried out by your own engineers but was given a date in May 2025 - after almost 2 months. PATHETIC, UNPROFESSIONAL , INCOMPETENT.
@Stratstone - After response below:
What is that you will change and how will that improve my experience or take care of the issues I am facing? I havent even received a call from your end - just an email two days back asking for my address.
6 February 2025
Unprompted review
Reply from Stratstone - Audi Amersham
Hi Saurabh,
We understand your frustration with the recent service experience at Amersham Audi.
It's clear that the issues with your vehicle have caused significant inconvenience, and we sincerely apologise for the delays and the fact that the repairs were not completed as expected.
We take your feedback seriously and will use it to improve our processes and communication.
We want to assure you that we are committed to providing our customers with the best possible service and will work to ensure that this does not happen again.
Customer Services
Cleaning services not up to Audi…
Cleaning services not up to Audi standards. Service customer service good.
14 February 2025
Reply from Stratstone - Audi Amersham
Hi Whitney,
We understand your disappointment with the cleaning services.
We strive to provide a high-quality experience for all our customers, and we're sorry to hear that we fell short of your expectations.
We will take your feedback into consideration as we continue to improve our services.
Customer Services
Good service
22 January 2025
Reply from Stratstone - Audi Amersham
Hi David,
Thank you for choosing Amersham Audi.
All the best!
Customer Services
Things that were supposedly fixed were…
Things that were supposedly fixed were not fixed
1 February 2025
Reply from Stratstone - Audi Amersham
Hi Steven,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
A happy customer
Having had a poor experience in a local Audi dealership near Windsor (won't name which one!), I now take my Audi to Amersham. Their service has always been great, really attentive staff, always quick to book me in, plus Mike in the Service Team always does a sterling job handling my car when it comes in.
Would always recommend this dealership
22 January 2025
Reply from Stratstone - Audi Amersham
Hi Matthew,
Thank you for your kind words and for taking the time to share your positive experience.
We are thrilled to hear that you have found a dealership that consistently provides excellent service.
We appreciate your recommendation and are glad you are happy with the service you receive.
Customer Services
I asked for my vehicle not to be washed…
I asked for my vehicle not to be washed and it was washed. I also have a mileage discrepency on my digital service history that has not yet been corrected.
27 January 2025
Reply from Stratstone - Audi Amersham
Hi Simon,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
could have checked the brake fluid !
24 January 2025
Reply from Stratstone - Audi Amersham
Hi Mark,
We appreciate you taking the time to share your feedback.
We understand your concern about the brake fluid check.
We strive to provide thorough service and will take your feedback into consideration.
Customer Services
Great Service
Josh was very helpful and attentive. The work was completed quickly and efficiently
6 January 2025
Reply from Stratstone - Audi Amersham
Hi Sadia,
We appreciate your kind words about Josh's service and the quality of the work completed.
Customer Services
I have no complaints whatsoever
I have no complaints whatsoever, professionally served by understanding staff
27 December 2024
Reply from Stratstone - Audi Amersham
Hi,
We strive to provide professional and understanding service to all our customers, and your comments are a great encouragement to us.
Customer Services
Casey the Receptionist was so helpful…
Casey the Receptionist was so helpful and understanding
17 December 2024
Reply from Stratstone - Audi Amersham
Hi,
We strive to provide excellent customer service, and we're happy to know that Casey was able to assist you.
Customer Services
Very professional operation
Very professional operation. I felt my car was in good hands!
16 December 2024
Reply from Stratstone - Audi Amersham
Hi Michael,
We always appreciate positive reviews!
Thank you, and happy motoring!
Customer Services
Not professional
11 November 2024
Reply from Stratstone - Audi Amersham
Hi Zoë,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
The gentleman who looking after me was…
The gentleman who looking after me was very nice and very helpful.
15 November 2024
Reply from Stratstone - Audi Amersham
Hi Mr Mahmood,
We are delighted to hear that you had a positive experience.
We appreciate your kind words about the helpfulness of our team member.
Customer Services
Expensive visit
As l said l was disappointed that l didn’t receive a video and the photo which l had to ask for a few times didn’t in my opinion resemble my tyres. My tyres had been replaced a 1000 miles ago and the picture was of a very old worn tyre with little tread!!
25 November 2024
Reply from Stratstone - Audi Amersham
Hi Nigel,
We understand your disappointment about the missing video and the photo not accurately representing your tyres.
We strive to provide clear and accurate documentation for our services, and we're sorry that this wasn't the case for you.
Customer Services
Staff at Audi amersham were very helpful
30 November 2024
Reply from Stratstone - Audi Amersham
Hi Parmod,
We strive to provide exceptional customer service, and we're happy to know that our team at Audi Amersham met your expectations.
Customer Services
The team were very good and looked…
The team were very good and looked after me and the car well.
11 November 2024
Reply from Stratstone - Audi Amersham
Hi AJ,
We're delighted to hear you had a positive experience with our team.
Customer Services
Reply from Stratstone - Audi Amersham
Hi Karen,
We appreciate your kind words and are glad to hear that you had a positive experience with the service team.
Customer Services
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