Chloe is always so professional, friendly and welcoming whenever I arrive. She is an absolute pleasure to deal with and nothing is ever too much trouble for her. She is extremely efficient and always... See more
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See what reviewers are saying
Outstanding service as always and great value for money. Main dealerships are not as expensive as people think. Other than a house a car in your second most expensive investment why would you not ma... See more
Absolutely appalling service from Halesowen Stratstone Audi. Having supplied a new car damaged I eventually got repaired only first through small claims court. Now the EV battery is losing charge... See more
I’m so impressed with Stratstone Audi Halesowen. I received outstanding service when I purchased my car last October. On my return to the dealership to have my car MOT’d the customer service was... See more
Company replied
Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Manor Lane, Halesowen,, B62 8RD, West Midlands, United Kingdom
- 01214 688 767
4.1
Great
128 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I have been their customer for nearly…
I have been their customer for nearly three years and the employees are kind. Thank you for everything.
19 February 2025
Reply from Stratstone - Audi Halesowen
Hi Shahram,
We appreciate your kind words and loyalty.
We're glad you've had positive experiences with our employees.
Customer Services
Reply from Stratstone - Audi Halesowen
Hi Ian,
We are delighted to hear that you have had positive experiences with our staff.
Customer Services
These guys are brilliant
These guys are brilliant. All the staff are helpful and Chloe was great. Very impressed again 🙏
2 February 2025
Reply from Stratstone - Audi Halesowen
Hi Joanne,
Thank you for your kind words about Chloe.
We are delighted to hear you had a positive experience and appreciate your feedback.
Customer Services
Reply from Stratstone - Audi Halesowen
Hi Richard,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Reply from Stratstone - Audi Halesowen
Hi Mr Nairn,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me us service.followup@stratstone.com.
Thank you,
Customer Services
The ease of getting my car booked in…
The ease of getting my car booked in and sorted. Special thanks to Chloe Hassett 👍
14 January 2025
Reply from Stratstone - Audi Halesowen
Hi Kevan,
We are so glad to hear that you had a positive experience.
We appreciate your kind words about Chloe.
Customer Services
A superb Audi experience
I'm delighted with my Audi and with the service I receive every time at Audi Halesowen.
In particular I want to praise Hannah at reception for her wonderful and warm welcome, support and incredible positivity and personal touch. She's an absolute asset to Audi Halesowen and make every visit a pleasant experience.
Also a big shout out to Chris who assisted me with the purchase of my dream car who always makes sure to come say hello to me every time I visit the shop.
What a wonderful team!
17 January 2025
Reply from Stratstone - Audi Halesowen
Hi Barbara,
Thank you for your kind words and for taking the time to share your positive experience.
We are delighted to hear that you are happy with your Audi and with the service you receive at our dealership.
We are thrilled that you found Hannah and Chris to be so helpful and that they made your experience so enjoyable.
We appreciate your feedback and are glad you are happy with our team.
Customer Services
Reply from Stratstone - Audi Halesowen
Hi,
Thank you for your positive review.
Have a great day!
Customer Services
Reply from Stratstone - Audi Halesowen
Hi Andrel,
Thank you for your kind words and positive review.
We're thrilled to hear you had a great experience.
Customer Services
Reply from Stratstone - Audi Halesowen
Hi Mark,
We appreciate your kind words and are thrilled to hear you had a positive experience.
We strive to provide excellent customer service and are glad we met your expectations.
Customer Services
Excellent Service
Service always very friendly and helpful. The team are very welcoming and keep you updated on progress plus the car always comes back to me looking brand new. Great work team!
29 November 2024
Reply from Stratstone - Audi Halesowen
Hi Harminder,
Thank you for your kind review.
We are delighted to hear that you are happy with the service you receive and that our team is helpful and welcoming.
We appreciate your feedback and hope to see you again soon.
Customer Services
Brilliant service and go above and…
Brilliant service and go above and beyond for customers!!
27 November 2024
Reply from Stratstone - Audi Halesowen
Hi Mrs Waters,
Thank you for your kind words.
We're thrilled to hear you had a positive experience with our service.
Customer Services
The staff are always extremely…
The staff are always extremely welcoming, accommodating and can never do enough for their clients.
One of the main reasons for buying another Audi, was the outstanding service from Audi Halesowen
15 November 2024
Reply from Stratstone - Audi Halesowen
Hi Mrs Rubbins,
Thank you for your kind words.
We are delighted to hear that you were impressed with the service you received.
We appreciate your feedback and hope to see you again soon.
Customer Services
Reply from Stratstone - Audi Halesowen
Hello,
Thank you for reviewing us!
We appreciate you taking the time to do this and hope you have a great day!
Customer Services
Really helpful
Really helpful, resolved my issue even though they hadn’t officially got an appointment for a couple of weeks. Staff were lovely especially Olivia.
25 October 2024
Reply from Stratstone - Audi Halesowen
Hi,
We're so glad to hear that you had a positive experience.
We appreciate your kind words about our staff, especially Olivia.
Customer Services
Excellent service very welcoming staff.
23 September 2024
Reply from Stratstone - Audi Halesowen
Hi,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Reply from Stratstone - Audi Halesowen
Hi Matthew,
Thank you for your kind words!
We appreciate your positive feedback and are glad you had a great experience.
Customer Services
Very helpful and excellent customer…
Very helpful and excellent customer service, felt very looked after.
2 October 2024
Reply from Stratstone - Audi Halesowen
Hi,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Reply from Stratstone - Audi Halesowen
Hi Dan,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Nothing was no trouble
Nothing was no trouble. Staff very friendly and very polite and helpful.Ashley went above and beyond
24 August 2024
Reply from Stratstone - Audi Halesowen
Hi Nicola,
Thank you for your kind words.
We are so glad to hear you had a positive experience.
We appreciate your feedback and will share it with Ashley.
Customer Services
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