I took my car in for investigation of a faulty air conditioning. I was charged £149.99 to get a quote for over £2,000.00 for a new condenser. This sounded exorbitant and I took my car to a recommended... See more
Company replied
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See what reviewers are saying
I was a bit scared to be honest to go to Audi Hitchin based on the reviews. However, Annabelle was very helpful. They ordered the part in advance to have my car work done quickly. She is truly remar... See more
Company replied
Fantastic customer experience. I was warmly welcomed by Alixe Drummond from the minute I entered the showroom. From our initial conversation, car selection, test drive, through to handover of my... See more
Company replied
Excellent service. I pre-booked my Audi Q5 for MOT and, as I needed the car that day, I delivered it for its MOT by 08.00 am, waited while th MOT was carried out and was back on the road just before... See more
Company replied
Company details
- #82 of 91 best companies in Car dealer
- #18 of 20 best companies in MOT Centre
- #1 of 1 best companies in Car Manufacturer
- #52 of 59 best companies in Vehicle Repair
- #5 of 6 best companies in Oil change service
- #50 of 55 best companies in Used car dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Nightingale Road, G5 1RQ, Hitchin, England, United Kingdom
- 01462 354 606
3.5
Average
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Professional and Charming
The professionalism is evident from when you check in. Throughout the process the team keep you fully informed and the car comes back shining. The health check is reassuring as well.
29 December 2025
Reply from Stratstone - Audi Hitchin
Hello Michael,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Hitchin
Hello Edward,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Avoid Hitchin Audi!!!
By far one of the worst dealerships I have ever experienced. The sales advisor that was dealing with my Audi a1 was absolutely clueless and incredibly rude. Hitchin Audi did absolutely nothing to help or acknowledged the complaint. Never take your car to Hitchin Audi!!
24 September 2025
Reply from Stratstone - Audi Hitchin
Hello Jade,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
Fantastic customer experience.
Fantastic customer experience.
I was warmly welcomed by Alixe Drummond from the minute I entered the showroom.
From our initial conversation, car selection, test drive, through to handover of my new A6 Avant E-tron, the whole experience was friendly and helpful.
Every member of the team was knowledgeable and informed, and I felt I was the centre of attention, but the sales rep, Alixe Drummond was a star and really supported me.
I look forward to going back for service.
6 November 2025
Unprompted review
Reply from Stratstone - Audi Hitchin
Hello Mike,
Thanks for sharing your recent experience!
It sounds like Alixe Drummond has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Stratstone Brand Customer Services
Very easy process
I was kept informed of the car's process for checks/repairs etc. Kimberley was very helpful. The loan car was cute and made dropping/collecting my car very easy.
11 October 2025
Reply from Stratstone - Audi Hitchin
Hello Claire, Kimberley will appreciate you leaving this a review - thank you! Have a nice day! Stratstone Brand Customer Services
Reply from Stratstone - Audi Hitchin
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Hitchin
Hello Zohaib,
We appreciate you leaving us a review - thank you!
Have a nice day!
Hitchin Audi Customer Services
Reply from Stratstone - Audi Hitchin
Hi Sandy,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
not enough courtesy cars
not enough courtesy cars leading to long wait to get an issue fixed
20 September 2025
Reply from Stratstone - Audi Hitchin
Hi Paul,
We regret the inconvenience caused by the limited number of courtesy cars and the resulting delays.
We appreciate your feedback.
Customer Services
Condescending attitude was not great
I did not like the attitude of certain members of staff. My vehicle was with the garage for two and a half days when the work should only have taken a few hours. There needs to be a more proactive attitude towards the treatment of clients concerns. More care from employees would elicit a better response from clients. Telling half truths is not helpful.
22 September 2025
Reply from Stratstone - Audi Hitchin
Hi Audrey,
We appreciate you bringing this to our attention.
We're sorry to hear that you were not satisfied with your experience due to the staff attitude and the delay in service.
We will address your concerns to improve our service and communication.
Customer Services
Reply from Stratstone - Audi Hitchin
Hi Ian,
We're happy to hear that you found our team friendly, professional, and communicative.
Customer Services
Problem Solved but a bitter experience overall
Received the car in March 2025. Found a major fault in May 2025. They took about a month to test, get the parts, and have it back. It was a major fault. The invoice list was so long that it took me two days to finish reading. However, as this was under warranty, I wasn't charged. My question remains, why wasn't this identified before selling? Another issue cropped up, and I didn't bother reporting, for I might sound as a whining 70 yr old Grampy.
5 May 2025
Reply from Stratstone - Audi Hitchin
Hi Srikkanth,
We appreciate your feedback and regret to hear about the major fault and subsequent issues you experienced shortly after receiving the car.
We value your patronage and want to ensure your satisfaction, even with your reluctance to report the latest issue. However, if there is anything we can assist with, please email service.followup@stratstone.com
Customer Services
staff were helpful
6 August 2025
Reply from Stratstone - Audi Hitchin
Hello Sarah,
Thank you for the five star review.
Take care,
Customer Services
Good and Bad
Receptionist: 10/10
Friendly, welcoming, and professional — a great first impression.
Dealership: 10/10
Clean, well-organized, and easy to navigate. The environment was comfortable and professional.
Sales Adviser: 3/10
Disappointing experience. The adviser came across as rude, with no attempt at general conversation or the usual level of customer service you'd expect. When I mentioned an intermittent error with the car, I was immediately told it would cost £180 to diagnose — no offer to take a quick look while it was in for the recall, and no helpful advice either. Upon returning the car, the adviser drove it far too quickly and carelessly to the pickup spot, showing a lack of respect.
Service Recall: 5/10
The recall work was completed without issue, but the car wasn't cleaned, and the so-called "health check" felt more like a quick scan to see if there were any easy upsells, rather than a genuine inspection.
30 July 2025
Reply from Stratstone - Audi Hitchin
Hello Aaron,
We appreciate you sharing your experience.
We're glad the receptionist and dealership impressed you.
We regret the sales advisor's interaction and the service recall fell short.
We'll address your concerns to improve our service and vehicle handling.
Thank you for your feedback.
Customer Services
Great customer service
16 July 2025
Reply from Stratstone - Audi Hitchin
Hi Graeme,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Reply from Stratstone - Audi Hitchin
Hi Kofi,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
T Kawiti Reg LP74UAU Request for refund
In the purchase of LP74UAU in June 2025 I paid 850GBP for a 4-year service contract which I did not sign as I decided not to undertake this service contract. I have requested repayment but there has been no reply from Stratstone Audi Hitchin or their salesperson. Can someone please follow up thanks.
8 July 2025
Reply from Stratstone - Audi Hitchin
Hi Rachel,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
The customer service was excellent
The customer service was excellent, and the advice, guidance and support through the sale process was smooth, not stressful and overall, overall the experience was excellent.
27 June 2025
Reply from Stratstone - Audi Hitchin
Hello,
We're happy to hear that you found our customer service excellent and the sales process smooth.
We appreciate your feedback and are glad you enjoyed your experience.
Customer Services
Super slow check in and check out of a…
Super slow check in and check out of a car for a service with no customer benefit or value added.
11 June 2025
Reply from Stratstone - Audi Hitchin
Hi Rushton,
We regret the slow service experience and that there was no value added.
We appreciate your feedback and will review our processes.
Customer Services
Professional staff and accommodating to your individual’s needs
Professional staff and eu accommodating
12 June 2025
Reply from Stratstone - Audi Hitchin
Hi Loredana,
We appreciate you sharing your positive feedback regarding our accommodating and professional staff.
Customer Services
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