Convenient location by train station - man who ushered me in was friendly and service fine as was reception
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Audi - Liverpool. Alex was fantastic and made the entire process of purchasing our Q3 smooth and straightforward! He was friendly, very knowledgeable of the car, the products and took time to explain... See more
Company replied
Due to a mistake by the technician inputting the wrong mileage at last year's service/MoT every visit since had been fraught with problems. This was no exception. TBF the assistant kept me appraised o... See more
Company replied
What a great experience best dealership in Liverpool by far we went in to look at a new A3 and Alex was great he went the extra mile to make sure the process was smooth we have had experiences at othe... See more
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Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
41 Sandhills Lane, L5 9XN, Liverpool, Merseyside, United Kingdom
- 01518 080 793
4.0
Great
91 reviews
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Audi Service
Audi Q2 was in for service. Was contacted by Audi who arran g Ed suitable date and time. Service completed without issue and car returned clean and tidy.
11 April 2025
Reply from Stratstone - Audi Liverpool
Hi Bryan,
We appreciate your positive feedback and are glad to hear that your service experience was positive.
We strive to provide our customers with a seamless and convenient service experience.
Customer Services
The rear washer jet wasn’t replaced…
The rear washer jet wasn’t replaced when I was told it had been
4 April 2025
Reply from Stratstone - Audi Liverpool
Hi John,
We understand your frustration with the rear washer jet not being replaced as promised.
We strive to provide accurate information and complete repairs.
So we can investigate this further, please email us at service.followup@stratstone.com
Customer Services
Special mention the service manager …
Special mention the service manager at audi liverpool he was very helpful
17 March 2025
Reply from Stratstone - Audi Liverpool
Hi Michael,
We appreciate your kind words and are delighted to hear about your positive experience.
Customer Services
I visited Audi Liverpool to check the…
I visited Audi Liverpool to check the Audi Q4 electric car. Actually I was confused to choose between Audi or Mercedes.
When we entered the Showroom we met Mr. Florin. He was the salesperson there. He show us all the available cars for sale within our price range and tell us all the benefits of buying Audi. He answered all our questions without any rush.
Finally I decided to buy Audi Etron and I am very satisfied with this cars. I would like to thanks Mr Florin to help me decide to buy this car.
3 February 2025
Reply from Stratstone - Audi Liverpool
Hi Hari,
We are delighted to hear that you had a positive experience at Liverpool Audi and that you are satisfied with your new Audi Etron.
We are proud of our team and appreciate your recognition of Mr. Florin's excellent customer service.
His dedication to providing informative and helpful guidance is a testament to our commitment to customer satisfaction.
Customer Services
Helpful knowledgable
20 March 2025
Reply from Stratstone - Audi Liverpool
Hi Tim,
Thank you very much for leaving a 5* review.
Have a great day!
Customer Services
We would like to thank Dave Tierney …
We would like to thank Dave Tierney fromLiverpool Audi, for all his help and advice in choosing my new A3 car. I love ❤️. the car.Have up graded from A1, which I was also very impressed with.
Thanks again Dave great salesman.
29 March 2025
Unprompted review
Reply from Stratstone - Audi Liverpool
Hello Susan,
We appreciate your kind words and are thrilled to hear you're enjoying your new A3.
It's wonderful to know you were impressed with your previous A1 as well.
We're glad you had a positive experience with Dave.
Customer Services
Very helpfull
1 March 2025
Reply from Stratstone - Audi Liverpool
Hi Robert,
Thanks for the great rating!
We are always happy to help
Customer Services
Jenna was very attentive and kept me…
Jenna was very attentive and kept me advised at all times. V good!
27 February 2025
Reply from Stratstone - Audi Liverpool
Hi Ian,
We're delighted to hear about your positive experience.
It's wonderful to know that you felt well-informed and taken care of by Jenna.
Customer Services
Jenna and Francis
damage to paint work upon service, Jenna handled issue straight away, was repaired in a timely manner. Also arranged for m car to be delivered to me later that day.
5 March 2025
Reply from Stratstone - Audi Liverpool
Hi,
We're glad to hear that Jenna was able to quickly address the issue with your vehicle's paintwork and that the repair was completed promptly.
We strive to provide excellent service and are pleased that you were satisfied with the arrangements made for your car's delivery.
Customer Services
Fantastic service lovely team and…
Fantastic service lovely team and quality as usual. Little bit of a wait bit no problem with that.
28 January 2025
Reply from Stratstone - Audi Liverpool
Hi Mark,
Thank you for your kind words.
We are pleased to hear you had a positive experience and appreciate your feedback.
Customer Services
Such a lovely team at Audi Liverpool
Such a lovely team at Audi Liverpool, so welcoming and professional
27 January 2025
Reply from Stratstone - Audi Liverpool
Hi Jackie,
We strive to provide exceptional customer service and appreciate your kind words.
Customer Services
Reply from Stratstone - Audi Liverpool
Hi Fiona,
We appreciate you taking the time to share your positive feedback.
We're glad to hear that you were kept informed throughout the process and that you're satisfied with the service you received.
Customer Services
I can't praise Audi Liverpool enough
I can't praise Audi Liverpool enough. The whole experience was excellent. From making a phone call to book my car in for a service to dealing with the service team. A special mention for Katie, she is very professional, helpful and friendly. She is a credit to Audi. Well done and keep up the great work.
I would highly recommend this dealership.
6 January 2025
Reply from Stratstone - Audi Liverpool
Hi Gary,
Thank you for your kind words and for taking the time to share your positive experience.
We are thrilled to hear that you had such a great experience with our team, especially with Katie.
We are committed to providing excellent customer service and we are delighted to know that our efforts were appreciated.
Customer Services
Reply from Stratstone - Audi Liverpool
Hi Jiri,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Reply from Stratstone - Audi Liverpool
Hello Cathy,
We are delighted to see such a positive review.
Have a great day
Customer Services
Friendly helpful staff
11 December 2024
Reply from Stratstone - Audi Liverpool
Hi Mr Longstaff,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Reply from Stratstone - Audi Liverpool
Hi Jimmy,
We appreciate your kind words and are glad to hear you had a positive experience with our customer service.
Customer Services
Staff helpful and efficient as…
Staff helpful and efficient as mentioned in previous comments. Airbag recall check. Replacement not required so given complementary health check and wash and vacuum.
29 November 2024
Reply from Stratstone - Audi Liverpool
Hi,
We appreciate your kind words and are glad to hear that you had a positive experience with our staff.
We're committed to providing excellent customer service and are pleased that you were satisfied with the airbag recall check and the complimentary health check and wash and vacuum.
Customer Services
If it wasnt for Kate from Audi…
If it wasnt for Kate from Audi Liverpool going above and beyond whilst being ill to help solve a problem which was caused from the booking team 5 star customer service
18 October 2024
Reply from Stratstone - Audi Liverpool
Hi,
We appreciate you taking the time to share your experience.
It's wonderful to hear about the exceptional service you received from Kate.
We're glad she was able to help resolve the issue and provide you with a positive experience.
Customer Services
Very good experience and polite and…
Very good experience and polite and helpful staff
13 November 2024
Reply from Stratstone - Audi Liverpool
Hi Christina,
Thank you for your kind words.
We appreciate you taking the time to share your positive experience.
Customer Services
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