Stratstone - Audi Milton Keynes Reviews 159

Overall the customer service was poor.
Prior to attending the appointment I was told over the phone that the works should be done my midday so I decide to wait. I was left with no proper updates. I kept having to ask for an update. I was then informed of a finding on the car- having temporary repairs in the tyres. I have never changed the tyres. I the noticed that on the day I collected the car from the video I took whilst still at the store it shows the repair on the tyre. I informed the person and the manager was made aware. He refused to even come out and speak to me or even acknowledge my follow-up email.

I was sat there from 8 AM to 1430. Being left with no update, no acknowledgment just showed no respect for customers. If I had been told I would’ve gone home or even for a walk. And it is very appalling. I didn’t have this treatment by the sales team at all. And it’s really unfortunate. I have an appointment coming up and I’m literally dreading coming in I was looking to even go elsewhere but not sure how this will work with warranty etc…

I liked their interest in the customer and contacting him to tell about the malfunctions and the cost to her before starting any work, and this is an excellent thing from the company .

Straight forward , communicative & easy

Great service from the staff. Susannah and also Steve master tec.

I recently bought an Audi Q3 Sportback and dealt with Will their Sales Executive. He was friendly, easy to talk to, and very helpful from the start. He listened to what I wanted and gave clear advice without making me feel pushed into anything.

I am very happy with the car and the service I received. I would happily recommend Will to anyone thinking about buying an Audi.

Hello,
My experiences with my Audi service was first class. Very professional and helpful staff who made this an enjoyable experience i would happily recommend.

The company gave excellent, fair advice. We felt listened to and were respected. We would recommend the team there, especially Raheem and Saul.

Waste of my money took my a5 in to get fix even spoke to a technician and show him wot i would like to be looked at and all they did was a engine update witch neva needed lost out on 444 pounds and no1 was willing to help there was no communication i had to ring in all the time and lost out 4 days of work and lost my job as they couldn't fix my car

Have to say Michelle on reception was phenomenal , warm welcome friendly nature , listened to exactly what I was after and understood, offered drinks and a comfy couch, cdnt stay to see cars as it was super busy but definitely will go back based on first impressions.

Paige who was the point of contact on the day provided an exceptional level of service. The extended team resolved the small technical issues, enabling car to be back with me swiftly. Highly recommend the Milton Keynes site.

charlie evans was excellant in the service department!!! had a few issues with my car!2026

Staff friendly and courteous with every sign of delivering good customer service.

Poor customer service
They give dirty courtesy cars, dog hair inside,
No interest in trying to fix your car under warranty, will diagnose it as something else to avoid doing the job
They take forever getting back to you
Kept my car for 2 months still with the same issue.

Polite and friendly service, pro active follow up is appreciated.

The customer service skills of Susannah and Rama! They were both brilliant! Especially Susannah who went the extra steps to make me feel truly valued! Thank you both!

Customer service at MK Audi is non-existent.
I have brought 2 cars from this dealership. both times they have tried to over charge me for maintenance/services.
When being told what the charges for the work they will inflate the price and hope you don't query the cost. a £1600 cost as if by magic became £1200 when I suggested it seemed excessive, and very recently a brake fluid change was quoted £145, again I queried the cost and within seconds the price became £84. I am still awaiting a call from the service manager to discuss why this seems to be common practice. 1 week and still no call.

Conscientious work and diligent help from the whole team in the MK Audi Service Unit, ...Thanks again to all involved for looking after my cars needs!.. Only grumble was the litter left in the courtesy car. I think the empty wrappers and empty pop bottle belonged to someone in the MK Audi Sales department!

Poor communication from central booking team. Job card inaccurate. Check in staff don’t listen

Extremely helpful from the time I walked in to the time I left. I was very impressed with the I received.