Stratstone - Audi Milton Keynes Reviews 

The individuals in the service department are top class.

I wasn't going to leave a review but was asked by Audi about my experience and because it wasn't the 5 star that they asked for I haven't received a reply.

Very disappointing experience with Milton Keynes Audi. When purchasing my vehicle, I was led to believe that all servicing would be covered for the first two years, with no additional costs. This was a key factor in my decision to buy. However, I was later charged over £550 for a service, with the limitations of the plan never having been properly explained to me. I feel I was misled during the sales process.

The salesperson was extremely pushy, and I felt pressured into making a significant purchase. When I raised concerns about my treatment, the handling of my complaint was equally disappointing. I was told they no longer worked there, which did nothing to address my concerns or the financial impact.

I expected much better transparency and customer service from a premium brand like Audi. I feel let down and would like the dealership to take accountability and offer a fair resolution. Based on my experience, I would hesitate to buy from Milton Keynes Audi again. Avoid...better service from other brands.

⭐⭐⭐⭐⭐ Excellent service from Elliott Chaston!

I can’t praise Elliott enough for the service he provided when buying my Audi S3. From start to finish, he was professional, friendly and never once made me feel pressured into making a decision. There was no pushy sales talk, just honest help and a genuine effort to get me the best possible deal.

Having secured the last S3 they had in the showroom made the experience even better, and Elliott went above and beyond to make sure everything worked out for me. He really made the whole process straightforward and stress-free.

It’s not often you come across a salesman who genuinely goes that extra mile for his customers, but Elliott certainly did. I’m really pleased with the deal he got me and the overall experience.

If you’re looking to buy a car, I’d highly recommend asking for Elliott Chaston. A credit to the dealership and a great example of how car buying should be!

I purchased a 2018 Audi RS6 Performance from Milton Keynes Audi on 12 August 2026 through the Audi Approved Used programme, expecting a high standard of vehicle preparation and customer service. Unfortunately, my experience has been extremely disappointing.

Within just four days of collecting the car, I reported numerous issues, including 13 areas of paint bubbling across all four doors, undisclosed interior damage and concerns about the engine oil used during pre-sale preparation. The dealership subsequently confirmed that the incorrect engine oil had been used.

The car also developed a recurring alarm fault, repeatedly activating without apparent cause, including during the night and disturbing my neighbours.

Despite raising these concerns almost immediately and agreeing to repairs, I experienced weeks of delays, unanswered emails and repeated promises of updates that never materialised.

The dealership eventually collected the car on 22 September. On 30 September, I was informed that corrosion had been confirmed and bodywork repairs were required. I was also told that the manager handling my complaint was leaving and that another manager would take over.

Since then, communication has been virtually nonexistent. I have received no meaningful updates about the repairs, the whereabouts of my car, who is handling my complaint or when I can expect a resolution.

In just 63 days of ownership, the dealership has had my vehicle for 22 days. Although a courtesy car has been provided, this does not compensate for the inconvenience and frustration.

I paid a premium to purchase through Audi's Approved Used programme because I expected better standards and reassurance. Instead, I have been left dealing with multiple faults and an extremely poor aftersales experience.

What disappoints me most is not simply the faults themselves, but the lack of communication, accountability and urgency in resolving them.

Based on my experience, I cannot recommend Milton Keynes Audi (Stratstone). Purchasing a premium vehicle from an authorised Audi dealership should not result in this level of inconvenience, uncertainty and frustration.

I was looked after on arrival , kept abreast of anything needed doing to my car & price , every thing went well

Any problems are sorted out very quickly thank you Audi

Purchased a brand new Audi Q6 e-tron (KW75 UOC) from Stratstone Audi Milton Keynes in February 2026. Within weeks: recurring boot/tailgate fault (showing open on the Audi app) and charging certificate errors.

Reported early — not fixed properly. Same faults returned. Since then:

• Multiple emails ignored
• Chased different managers repeatedly — no accountability
• Formal complaints to Audi UK and Audi Finance — no resolution
• Now escalated to the Motor Ombudsman

For a car at this price, both the product quality and customer service have been a complete disappointment. Would not recommend Stratstone Audi Milton Keynes until they demonstrate they take complaints seriously.

The staff are brilliant. It's the Audi A4 reliability I have an issue with. Conbox (J949) failure in under 7 years costing under £1800 just unbelievable. All my previous cars (Nissan, Toyota & Honda) never had this type of unreliability with any parts. Audi was my dream car all my life, I should have left it as a dream car instead of turning in to a reality.

Used the garage in line with a service plan for my car. I asked for a the cambelt to be changed in line with the vehicle service schedule. It was only after this work had been done at significant cost that the garage carried out a health check on the car highlighting several thousands of pounds of further expenditure required. had this been outlined at the outset it would have allowed me to consider my options without receiving a significant bill.

A second and more minor issue is that I was told my car would be washed and vacuumed prior to collection. neither was done - why offer a premium service if you're not going to deliver on it?

Great customer service from Audi mk and Paige who assisted me with some issues with my A5 which she made the process so easy, my car had a couple issues from when I purchased it last year and I had a couple year warranty and she made it so easy and got the bits that needed doing under the warranty, which the team flagged up when doing a free health check. so far it’s my first year and a bit having and being with Audi and I’m very impressed with them and the team and thank you to Paige as she was great help and sorting it all out for me.

I had mixed experiences with the dealership but i can see a lot if improvement, especially Alex in services who was great.

I was treated as a valued customer
Service done and information given explained
Communication as expected

Romano Gasparro is his best seller for the Audi

MOT quick turnaround time coffee supplied whilst waiting everyone really friendly positive experience

I have had issues with a new S5, the salesman i purchased the S5 from has gone above and beyond to help resolve my issues
Today I have collected a replacement S5 Vorsprung thank you for your excellent customer service Mr David Hyde
Would recommend this gentleman to anyone wishing to purchase an Audi.

I’ve been a loyal customer for many years and have purchased three cars from you, and I was recently considering upgrading again. Unfortunately, on several occasions the level of service has not matched what I would expect as a long-standing customer.

There have been instances where promises made by the sales team were not followed through, and after a recent service a reset was missed, meaning I had to return a few days later to have it completed. I’ve also noticed frequent staff changes, which can make the experience feel more focused on individual sales and commission rather than building long-term relationships with returning customers.

I believe customer loyalty should be recognised and valued, especially when someone has chosen to return and purchase multiple vehicles over the years.

I am very satisfied with the service, Faye was amazing throughout the whole process. I was updated through every stage and the customer service was brilliant

Always lovely customer service
Open and clear communications too

Hello, I contacted Milton Keynes Audi , Enquiring about a Audi S3, I spoke to a salesperson called surina, she asked me to send photos and video of my car for appraisal , for a part exchange, I went to time and effort to send, but never had the decency of a reply, I contacted MK Audi again on Saturday, spoke to a salesperson called Charlotte who was brilliant, knowledgeable and friendly, it partly restored my faith in MK Audi, then today I was rung by another salesperson called Devon, enquiring about my interest in the Audi S3, I said I think car was undervalued, he then proposed and agreed a part exchange deal of £19000 plus my car for the Audi s3 , u agreed to come down on Wednesday of this week to drive my new car away.Ten minutes later Devon from MK Audi contacts me again, saying he was confused over which Audi s3 I was purchasing, when we had previously spoke about the specifications and colour of the Audi s3, he then withdrew on the deal, I am utterly disgusted with this service, after verbally agreeing on a deal, I would warn potential customers of Audi MK to be very wary of them, or better still, only ask to speak to Charlotte as all the other staff are untrustworthy.