I have an extended warranty on my Q5. When the car broke down and I took it to Wolverhampton Audi, I was told the warranty wasn’t valid? It took two weeks and numerous emails and telephone conver... See more
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This is my first time owning an Audi, and I have to say the service I have received has been absolutely brilliant! I received a letter notifying me of a recall, and after calling to arran... See more
The team was really professional and went above and beyond to make sure I understood everything that was needed. They even took the initiative to send me a video showing the health check of my car w... See more
Company replied
From start to finish the experience was outstanding. The interaction with the staff that always go above and beyond to make the process stress free. Wolverhampton Audi after sales team always take the... See more
Company replied
Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Raby Street, WV2 1BL, Wolverhampton, England, United Kingdom
- 01902 955 616
3.8
Great
99 reviews
Asks customers to review
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Always a very attentive service
12 May 2025
Reply from Stratstone - Audi Wolverhampton
Hi Elvira,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
What a great Audi dealership
What a great Audi dealership, this is the second new Audi I have purchased from Wolverhampton Audi and I live in South Wales. What made the experience so fab was Russell, his professionalism, lighthearted conversations and such a smooth process, he is a real asset to that team. I don't enjoy having to change my car but I can honestly say Audi Wolverhampton have changed that for me and I will recommend to all my friends and colleagues if they want an Audi call Wolverhampton Audi, great people and service, great deal. Thank you.
15 May 2025
Unprompted review
Reply from Stratstone - Audi Wolverhampton
Hi Lyndsay,
It's wonderful to know that you found the process of purchasing your second Audi from us to be so enjoyable.
We are particularly pleased to hear about your positive interaction with Russell. His professionalism, friendly demeanor, and ability to make the process smooth are qualities we strive for in all our team members.
Thank you for your kind words and for choosing us for your Audi needs.
Customer Services
Very poor customer service
My wife had a puncture on saturday down in Oxfordshire, but she attempted to use the compressor to blow the tyre back up it didn't work. Neither of the 12v supply's are working. Called the AA for help and they wouldn't come out as the mot expired on February 21st. So a Mobile tyre fitter was called and replaced the tyre which as cost us £595. So the car was purchased it June last year, we were told it would come with 12months mot. Called Audi on Monday, but nobody called me back for 48 hours so called again today, spoke to sales but no resolution. So there was no customer service at all. So for a prestige car dealer I thought that was very poor.
14 May 2025
Unprompted review
Reply from Stratstone - Audi Wolverhampton
Hi Pete,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Reply from Stratstone - Audi Wolverhampton
Hi Andrew,
Thank you for your kind words and for taking the time to share your positive experience.
Customer Services
What made my experience great was the…
What made my experience great was the person who was dealing with me managed to get me some discount on the overall cost, he was polite and helpful and understanding, only downside was the mistake via the technician which resulted in me having to take my vehicle back twice which caused a little inconvenience and cost me in taxi fares. But eventually problem was solved.
8 April 2025
Reply from Stratstone - Audi Wolverhampton
Hi,
We strive to provide excellent customer service and are pleased that you found our representative to be polite, helpful, and understanding.
We understand that the inconvenience caused by the technician's mistake was frustrating, and we apologise for the extra trips and expenses you incurred.
We are committed to continuous improvement and will use your feedback to ensure our technicians provide the best possible service.
Customer Services
Unprofessional Service
I took my motor to service department to solve the engine management light on the dashboard which has water pump replaced by audi technician at September 2024. I had to pay thousands of pound bills. Recently the same light has come back at April 2025 and I took it back to them to find out the issue wherethere it is water pump again or not. To find out that they had to diagnosis it. Because of the different issue appeared this time so I have been charged again for diagnosis fee. Question is why are they charging me for same light to figure out. And they told me clean my car on return but they didn't clean it. Basically I paid £140 for nothing but waste.
8 April 2025
Unprompted review
Reply from Stratstone - Audi Wolverhampton
Hi Mohammed,
We understand your frustration with the recent service experience. It's disappointing to hear that the engine management light has returned after the water pump replacement.
Unforutnely, as company policy we do charge for a diagnostic fee as we wouldn't be able to confirm if this was the same fault without diagnosing the vehicle again.
We will ensure that your feedback is taken on board.
Customer Services
Reply from Stratstone - Audi Wolverhampton
Hi Sarinder,
We appreciate your feedback and are glad you had a positive experience.
Customer Services
Reply from Stratstone - Audi Wolverhampton
Hi,
We strive to provide excellent customer service and are always working to improve our communication and support.
Your feedback is valuable to us and will be used to enhance our processes.
Customer Services
Reply from Stratstone - Audi Wolverhampton
Hi Navaneeth,
We appreciate your positive feedback and are glad you found our service helpful.
Customer Services
Been trying to contact Audi…
Been trying to contact Audi Wolverhampton by phone and it’s impossible to get through,you leave a message and they don’t respond,love the Audi brand but have never rated the after sales/service.Even tried email with no response and the app is a waste of time.
28 March 2025
Unprompted review
Reply from Stratstone - Audi Wolverhampton
Hi,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Poor
Poor. No Go Will applied for a repair on a low mileage car which was flagged before the warranty ran out but booked in after the warranty just expired by weeks
6 February 2025
Reply from Stratstone - Audi Wolverhampton
Hi Raj,
We understand your frustration with the repair situation, it's disappointing when a repair is needed shortly after a warranty expires.
We strive to provide exceptional service and will review your experience to ensure we're meeting customer expectations.
Customer Services
Excellent service
Arranging and making sure everything goes smoothly. Having a car cleaned and returned is an added bonus. Thank you
17 March 2025
Reply from Stratstone - Audi Wolverhampton
Hi Montaz,
We strive to make every experience as smooth and enjoyable as possible, and we're glad that we were able to meet your expectations.
Customer Services
Sorry to say this but your service…
Sorry to say this but your service recently been terrible. Waiting over 3 weeks to get an appointment for Diagnostic test to be carried out for glow plug warning sign which I can understand you are busy.
When I bought the car in on the 25th February advised that there was a recall and software needed to be updated on Engine control unit.
The car was there for 4 days everyday I used to call to get update on what was happening but never had a call back. Also you had no courtesy car available frustrated I picked the car up after 4 days and was told you could not find any fault with it as it might be do with recall on the software issue, but however if the glow plug signs appear again to ring back.
As I got nearer to home the glow plug flashing signed appeared again and speed would not pick up on the car so I called back and tried to explain but kept transferring from one department to another then I asked for Lucy as she was dealing with it and was advised Lucy will call back, never received call back so I called again and was told Lucy was busy again with a customer and will call back but no call back.
Knowing you close at 6pm so I called again just before 6pm waiting 20 minutes but no answer I had to disconnect the call as it was 6.15pm.
28 February 2025
Reply from Stratstone - Audi Wolverhampton
Hello,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
MOT 2-3 hours at Audi …
MOT 2-3 hours at Audi Wolverhampton,seriously ?
Audi Halesowen and other garages 45min-1hour.
Never again
14 March 2025
Unprompted review
Reply from Stratstone - Audi Wolverhampton
Hi Inga,
We understand your frustration with the wait time for your MOT.
We strive to provide efficient service, and we apologise that your experience did not meet your expectations.
We will take your feedback into consideration as we continue to improve our service.
Customer Services
Reply from Stratstone - Audi Wolverhampton
Hi Balbinder,
We're glad to hear you had a positive experience.
Customer Services
Fantastic service throughout
9 January 2025
Reply from Stratstone - Audi Wolverhampton
Hi Mr Seymour,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Reply from Stratstone - Audi Wolverhampton
Hi Amarjit,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Awful
Awful. Only seem to care about servicing on cars which are so expensive but couldn't care less about recalls
19 December 2024
Reply from Stratstone - Audi Wolverhampton
Hi Stephanie,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Went for a prearranged test drive of Q6…
Went for a prearranged test drive of Q6 etron on 31/01/25 at 2pm only to be told that the car was not available when I arrived at the dealership.
Pretty poor customer service as they could have telephoned me to update that the car was not available.
Will go to another Audi dealer instead.
Wasted my time as I had to book time off work.
31 January 2025
Unprompted review
Reply from Stratstone - Audi Wolverhampton
Hi Dave,
We understand your frustration with the inconvenience caused by the unavailable test drive.
We strive to provide excellent customer service and apologise that your experience did not meet your expectations.
We value your feedback and will use it to improve our processes.
Customer Services
Reply from Stratstone - Audi Wolverhampton
Hi Elizabeth,
Thank you for your kind words.
We're glad to hear you found our service swift, helpful, and organised.
Customer Services
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