I booked my car for its MOT using the on line book in only to be met by an overzealous receptionist telling me it didn’t work. Later received a call to say the car was just having a complimentary wash... See more
Company replied
Location
Switch locationBMW Chesterfield Eastside Park, Eastside Road, S41 9BH Chesterfield, GB
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See what reviewers are saying
Having recently purchased a BMW M240i xdrive from this dealer I can't fault the service I received from the sales team and in particular Kadie , from initial enquiry to such a pleasent and non pushy t... See more
Company replied
Highly recommend Lewis Drury @BMW Stratstone Chesterfield. Fantastic service from initial email contact to driving away my new car today. Also Simon on the finance side - patient & re-assuring. Wel... See more
Company replied
We traveled over an hour to buy a BMW 2i8 that we had come across online. It was definitely worth the trip! Kadie was a brilliant salesperson and made sure we were well looked after during our who... See more
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Company details
- #82 of 91 best companies in Car dealer
- #18 of 20 best companies in MOT Centre
- #1 of 1 best companies in Car Manufacturer
- #52 of 59 best companies in Vehicle Repair
- #5 of 6 best companies in Oil change service
- #50 of 55 best companies in Used car dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
BMW Chesterfield Eastside Park, Eastside Road, S41 9BH, Chesterfield, United Kingdom
- 01246 208681
3.5
Average
301 reviews
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M340d Repair
My car developed a fault at the weekend. BMW assist attended and diagnosed the fault who then arranged for my vehicle to be repaired at Stratstone Chesterfield. Stratstone staff contacted me Monday, confirmed the repair, I delivered the car, picked up a loan car and my car was fixed including a free health check. Overall...a great service.
16 March 2022
Reply from Stratstone - BMW Chesterfield
Hi Mr Taylor,
Thank you for taking the time to leave us this fantastic review!
We strive to provide excellent customer service at the BMW branch in Chesterfield.
Thanks again!
Customer Services
Reply from Stratstone - BMW Chesterfield
Hi
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Tyre pressures not set at service
Tyre pressures not set at service, I pulled out of the car park and got a low pressure warning light
14 March 2022
Reply from Stratstone - BMW Chesterfield
Hi Callum,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Customer Services
Helpful and friendly service
13 March 2022
Reply from Stratstone - BMW Chesterfield
Hi Phil,
We really appreciate this positive review!
Thanks so much!
Customer Services
Reply from Stratstone - BMW Chesterfield
Hi Colin,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Thanks Louise once again for your…
Thanks Louise once again for your friendly help and assistance
13 March 2022
Reply from Stratstone - BMW Chesterfield
Hi Keith,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
New electric Mini Cooper S purchase…
Just purchased my first Electric Mini from Stratstone Chesterfield it’s absolutely amazing .
The service from Hannah from start to finish was exemplary.
I would like to say a huge thank you to Hannah and the whole team for there attention to detail that has made the whole process a very positive one .
12 March 2022
Unprompted review
Reply from Stratstone - BMW Chesterfield
Hi Mark,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Customer Services
Great Gadsby
Excellent, outstanding service from Sales - particularly Hannah Gadsby. Unfortunately my beloved 4yrs old Mini was written off following an unfortunate incident with flood water! Hannah rose to the challenge and searched through stock to locate a suitable car - I settled for another Pepper White 1.5 Cooper Sport - a little younger than dear departed. I had reservations re the colour as it didn’t feel like a ‘change’. Checking with the insurance company I realised that the cost of insuring the 2.0 Sport was insignificant. I contacted Hannah, cancelled the Pepper White. She led me outside and waiting on the forecourt was my used red peril - love at first sight and it ticked ALL of my boxes!! Hannah took charge of the transaction and within 48 hours I drove her away. Hannah kept in touch throughout and I felt part of the process. She guided me through transferring funds to retaining my personal plate. Thank you so much Hannah for being there when I needed a guiding hand to connect me with the right car.
11 March 2022
Unprompted review
Reply from Stratstone - BMW Chesterfield
Hi Jennifer,
We are happy to see that your recent visit to BMW in Chesterfield has been a positive one!
The branch is always available for any assistance that you may need.
Thank you for taking the time to leave us your rating!
Customer Services
I got through it on the day
I got through it on the day. After I informed that I had a service pack, plus other details. Within my account.
10 March 2022
Reply from Stratstone - BMW Chesterfield
Hi John,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Their BMW Workshop Manager is superb
D. Lewis is the man in the workshop has forgotten more about how BMW works than most BMW franchises. If you take your car for the first time just ask for Mr. Lewis to look after your beloved vehicle. He is worth 6 stars.
10 March 2022
Reply from Stratstone - BMW Chesterfield
Hi Aubrey,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the BMW branch in Chesterfield.
Have a nice day!
Customer Services
Excellent service
10 March 2022
Reply from Stratstone - BMW Chesterfield
Hi Dawn,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Great Service
9 March 2022
Reply from Stratstone - BMW Chesterfield
Hi Ryan,
Thanks for the fabulous review!
Kindest regards,
Customer Services
Reply from Stratstone - BMW Chesterfield
Hi Paul,
Thank you for your positive review.
Have a great day!
Customer Services
Great experience
Zoe was great in helping me book a time slot and also in helping to arrange new tyres which we discovered were required during the recall. Zoe was not pushy in anyway which is refreshing and the price for each tyre was better than black circles. Thanks for a good experience
8 March 2022
Reply from Stratstone - BMW Chesterfield
Hi Michael,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
I recently spoke with Hannah regarding…
I recently spoke with Hannah regarding a Mini! She was really helpful and guided me through the whole process. I now have my lovely car all thanks to her, couldn’t be happier with the service I received!
8 March 2022
Unprompted review
Reply from Stratstone - BMW Chesterfield
Hi Olivia,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Customer Services
Excellent communication throughout
26 February 2022
Reply from Stratstone - BMW Chesterfield
Hi Heather,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
Reply from Stratstone - BMW Chesterfield
Hi Nigel,
Thank you for your positive review.
Have a great day!
Customer Services
GREAT SERVICE & AFFORDABLE
Booked a full service and health check for my mini, service was quick with a follow up email & video link to confirm the health check, good price too and even washed my car for me, very happy with the service, printouts to confirm the service history also - will use again.
23 February 2022
Reply from Stratstone - BMW Chesterfield
Hello Susan,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Great service
23 February 2022
Reply from Stratstone - BMW Chesterfield
Hi Derek,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Great experience from start to finish
Great experience from start to finish. Love my new car, thanks Dean.
20 February 2022
Reply from Stratstone - BMW Chesterfield
Hi Mr McGinley,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
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