Stratstone - BMW Doncaster Reviews 

We went to several car dealerships in Doncaster and Stratstone was by far the best.

The showroom, the staff and whole experience was on another level.

Our salesman was Martin. He was knowledgeable, friendly, courteous, professional and answered our endless questions with patience.
He was not in the least pushy or salesy and made us feel at ease.

Credit to Sharon (for the coffees) and Jamie (who went through all the finance stuff with immense patience)

We can’t fault our experience with this dealership.

Had an Amazing Experience buying my new car. Right from my initial appointment to purchase . I went in with the hope of buying a used car. But Arjuin Singh delivered an exceptional service, made me comfortable, offered every good choice possible and when I doubted what I wanted , he offered me a brand new car deal and I went ahead with it. He wasn’t a pushy salesperson, Arjuin is very relatable, friendly,very patient and honestly went above and beyond throughout the sales process and pickup.
Few days in and I’m very happy with my purchase.
If there was anything above 5 ⭐, that’s what I would give for Arjuins salesmanship.
Thank you to every member of staff.

I booked my vehicle in to have an issue with the heated steering wheel investigated. When I checked the vehicle in, I was offered a complimentary wash and vacuum, as well as a vehicle health check. I accepted both options. My understanding is that a vehicle health check is a standard procedure at BMW.
When I returned to collect my vehicle, I was shocked to find that it had neither been washed nor vacuumed. I raised this with Olivia, who was dealing with my vehicle. I also asked why I had not received a vehicle health check report.
Olivia advised me that, because the vehicle had covered low mileage, a health check was not required. I was surprised by this explanation, given that the vehicle is approximately 11 months old and has covered around 6,000 miles. If a health check was not going to be carried out, this should have been made clear when I was offered the service at check-in.
Whilst Olivia apologised for the vehicle not being washed and suggested that I bring it back, this was not convenient for me. The dealership had possession of my vehicle for approximately five hours and still failed to complete what I consider to be basic customer service tasks that had been agreed in advance.
Overall, I found the experience highly disappointing and far below the standard I expect from a BMW dealership. The lack of attention to detail, poor communication, and failure to deliver on agreed services left me feeling as though I had taken my vehicle to a backstreet garage rather than a premium brand dealership. Even cowboys do a better job of this.
As a result of this experience, I have lost confidence in this dealership and will not be returning when my vehicle is due for servicing. Instead, I will be taking my vehicle to Sytner BMW Sheffield

We recently bought a new BMW from the Doncaster Branch. We would like to give Hamad Khan our Sales person a huge thank you for his professional, informative and friendly service throughout the sale. I would recommend Hamad along with the rest of the staff THANK YOU!
Steve & Debbie Hill

After purchasing 2 cars from Stratstone, I can honestly say that it's a genuine pleasure dealing with the team at Doncaster.

Whether it's for regular service and maintenance, or when the unexpected happens - they are always professional, friendly, knowledgeable and caring.

The service at Stratstone Doncaster is very personal. For a customer to know many of the team members by their first name, and to be recognised and welcomed by them personally is a benefit to the overall experience.

I'm always grateful for the care and service provided especially with Luisa and more recently Georgina.

Thank you

Used Stratstone Doncaster for my last four cars that I have bought and wouldn’t use anyone else now. Nothing is too much trouble and service is 1st class. Arj is a credit to the business.

Fantastic experience at Doncaster BMW over £5500 discount off a brand new ix3 40 for September delivery
Can highly recommended this site but unfortunately could only give me £44250 for my part exchange so we couldn’t get a deal across the line !

We purchase a BMW X2 2021 M sport. The buying process via Craig, was delivered without a hitch. We agreed terms over the phone / email to buy and partex our car subject to seeing / test drive. No pressure selling, car was ready 7 days later, as that was our earliest date for collection. Craig insisted we looked over the car again, as he had requested that the car was polished and brought up to the Doncaster BMW standard. Car was immaculate and we had a great drive home taking 1.5 hours. Thanks for the team effort.

We have just purchased a car for our grandson from Martin, and if, like us, you value exceptional customer service, this is definitely the place to buy your next vehicle.

Martin made the whole experience truly special for our grandson, and we were all delighted with both the vehicle and the outstanding service we received. From the moment we walked through the door to the moment we drove away, every member of the team was friendly, welcoming, and professional.

Nothing was too much trouble, and Martin made the entire process seamless, stress-free, and incredibly efficient. It's rare to receive customer service of this standard, and the team really went above and beyond to make the day memorable.

A huge thank you to Martin and everyone involved for making this such a special occasion. We would highly recommend this dealership and will definitely be back in the future.

My air conditioning stopped working. First they couldn’t diagnose it but on a second look they changed the compressor which was at fault and it’s back to normal. Was given a nice X7 as interim replacement. Ellis and Stacey were brilliant. Thank you for sorting it out. Vivek

My second purchase from BMW Stratstone, Doncaster. I have nothing but praise for the way the whole transaction was handled. Hamid, our sales contact, was an absolute gentleman to deal with. And it was so refreshing, not to have any pushy sales tactics employed, just sound advice and professional service.

Having particularly appalling service from Sytner’s in Sheffield it was very refreshing to receive great service from Stratstone BMW in Doncaster. Olivia was excellent, she had had just the right blend of friendliness and professionalism and was a great communicator keeping me fully updated throughout the process.

Superb service from the team at BMW Stratstone in Doncaster. My point of contact, Neil Earl, kept me fully up to date as my build progressed and then was excellent when I went to pick up my car. Superb follow up by the team when I had a software problem, which they sorted. Great customer service all round.

I’ve just collected my new BMW iX3, and I couldn’t be happier.

Although the delivery was delayed, the team at Doncaster handled the situation brilliantly. They kept me informed every step of the way, communicated clearly throughout the process, and did everything they could to get my car to me as quickly as possible. Their customer service, professionalism, and dedication were outstanding.

As for the car itself, it's absolutely amazing and well worth the wait. I’d like to thank everyone at Doncaster BMW for making the experience such a positive one. I would highly recommend them to anyone looking for excellent customer service and a fantastic car.

Brilliant as always looked after car sorted very happy thankyou Olivia and all staff for your help

Purchased a new vehicle from Bury St Edmunds Branch.

Service was faultless.

Regular updates provided and car was ready within a week.

Highly recommend.

I could not fault anything Louisa did for me. She did not allow anything to stop her achieving the goal of fixing my MM67 HZD Converter table. A credit to your Company as were all who helped me

Neil and his team absolutely first class in buying my new car from start to finish everything up to date all done in 5 days excellent quality service would highly recommend Stratstone Doncaster to anyone

Been waiting over a month for my deposit to be refunded. They don’t answer emails any more when I ask for it back . Very poor

We received a warm welcome upon entering the dealership. Olivia (service) was quick to spot us and ensured the work on the car was done quickly and efficiently.
It is hard to fault Stratstone BMW Doncaster - not that we would want to - and so when you have a dealership as good as this, you stick with them!