Exceptionally poor service. Paid over £3k for a standard service, paid for everything flagged including 2 new tyres which had been identified as bald and dangerous. Six weeks later noticed that the ty... See more
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Collected my new car from Reading Stratstone expecting the agreed tracking had been undertaken. I was lied to saying it had, wow. Now cannot get hold of the personnel in Reading to sort out - I have... See more
Company replied
Had a MOT on my Jaguar XF , the next day I noticed bodywork damage. I Informed Jaguar the next day. Then raised the complaint a further five times on there USELESS complaints system, Had a email in J... See more
Company replied
My Jaguar has another recall that needs to be completed yet the dealership now charge £35.00 to collect the car.
Company replied
Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Bennet Road, Reading, RG2 0QX, Berkshire, England, United Kingdom
- 01183 913 616
2.6
Poor
5 reviews
Asks customers to review
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Exceptionally poor service
Exceptionally poor service. Paid over £3k for a standard service, paid for everything flagged including 2 new tyres which had been identified as bald and dangerous. Six weeks later noticed that the tyres hadn't been changed although charged for and that they had lied about the work done and let me leave the dealership with bald and dangerous tyres thereby endangering both my safety and license. Emailed the complaint to General and Service Manager, received a poorly worded email in response from the Assistant Service Manager after being told that someone would contact me urgently. Have escalated complaint with Stratstone.com. Would not recommend.
20 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor after sales service from Stratstone Reading
Collected my new car from Reading Stratstone expecting the agreed tracking had been undertaken. I was lied to saying it had, wow. Now cannot get hold of the personnel in Reading to sort out - I have lost interest and had an Independent sort the issue. In addition I have complained to the head office no reaction so just sent a letter to the CEO of JLR - I want JLR to stay in existence and not be let down by dealerships.
10 September 2026
Unprompted review
Reply from Stratstone - Jaguar Reading
Hi Oliver,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
My Jaguar has another recall that needs…
My Jaguar has another recall that needs to be completed yet the dealership now charge £35.00 to collect the car.
2 July 2026
Unprompted review
Reply from Stratstone - Jaguar Reading
Hi Chris,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Paint damage from MOT service
Had a MOT on my Jaguar XF , the next day I noticed bodywork damage. I Informed Jaguar the next day. Then raised the complaint a further five times on there USELESS complaints system, Had a email in January saying that' Customer Service is their top priority' and someone would contact me in 48 hour. They didn't. Sent a email on the contact page on the Jaguar website, only for ' Error' to flash up. Rang Stratstone, put through 3 times, eventually got through to Jag Head Office, spoke to a lady who sent a email on my behalf to the General Manager. That was two weeks ago. Raised this complaint over 6 months ago. Very Poor customer service. In the meantime I'm getting emails inviting me to try out the new Land rover. I'm sure if I rang them I wouldn't have any trouble speaking to someone if I said I wanted to by one !
18 September 2025
Unprompted review
Reply from Stratstone - Jaguar Reading
Hi Jeremy,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint. Please email us with your details to stratstonecustomercare@stratstone.com and we will ensure that you are contacted back. Again, I do apologise for any inconvenience this may have caused. Stratstone Brand Customer Services
Hoping someone will reply/call back as…
Hoping someone will reply/call back as jlr is ignoring my emails.
I was charged £1652 to fix my satnav but they were unable to complete the task and have left me to fend for myself even though they charged me in full for a job they did not complete. I'm seeking a refund so I can find an alternative solution, i.e. 3rd party carplay.
16 May 2025
Unprompted review
Reply from Stratstone - Jaguar Reading
Hi Vijay,
Thank you for getting in touch.
We strive to always deliver 100% to our customers, so we're sorry to hear that you have had a one-star experience with us.
Please would you be able to email service.followup@stratstone.com so that we can investigate this further.
Thank you,
Stratstone Customer Services
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