First class service from Chloe, Matt and Grace on the purchase of new Countryman from Stratstone Mini Derby. Chloe Douglas called me within minutes of sending enquiry via CarWow and we discussed a g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased a JCW Mini at Stratstone Mini Derby,initially all going well, until my px finance company called me to let me know my payments were in arrears! When I called Stratstone Mini Derby to ask wh... See more
Company replied
Our experience at Mini Derby has been absolutely brilliant. The cars are great quality with a fantastic spec. Chloe is amazing to deal with, giving us fantastic customer service and making the experie... See more
Company replied
Although in the end the car was not for us we just want to say that it was a really good experience. Rebecca and Emily at Stratstone Derby provided excellent customer service. They were knowledgeabl... See more
Company replied
Company details
- #84 of 96 best companies in Car dealer
- #17 of 19 best companies in MOT Centre
- #1 of 1 best companies in Car Manufacturer
- #53 of 62 best companies in Vehicle Repair
- #5 of 6 best companies in Oil change service
- #50 of 55 best companies in Used car dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Sir Frank Whittle Road, DE21 4LT, Derby, United Kingdom
- 01332 413919
3.7
Average
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service
I saw a used mini online and rang Stratstone Mini Derby to enquire about a test drive. Spoke to a salesman twice about the vehicle and he said it would be ready to test drive at the weekend. I arrived first thing Saturday morning and spoke to a salesman and took the car on a test drive. I loved it and wanted to buy it. I went back into the dealership to sort the finance out and was then told, in a rather blasé manner, that the vehicle had actually been sold the night before as someone had put a deposit down. I was never offered the chance to put a deposit down. I expected a lot more from a mini dealership. The worst thing was, they really didn’t care. Terrible experience.
17 November 2019
Unprompted review
Reply from Stratstone - MINI Derby
Hi Helen,
Thank you for your review,
I am truly sorry to hear of the disappointment you have experienced at one of our dealerships, I appreciate this must have been frustrating for you. We will ensure that this feedback is passed over to the management team to ensure that they are aware and can address any training needs within the branch.
However if you would like any assistance with finding an alternative vehicle, or if there is anything else we can help with please do not hesitate to contact us via service.followup@pendragon.uk.com
Take care,
Emily - Customer Service Specialist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.