Mini Siverlink has a brilliant customer care, they take time to explain and have great empathy with customer. All the staff from service manager Mark to Liam tech engineer and Calton from BMW to Paul... See more
Company replied
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See what reviewers are saying
Bought my first car through this garage recently, and had a good experience with the team there. Guy called Olly was great when it came to finding the right car to fit my travelling needs and answer... See more
Company replied
Just bought a young, approved mini from stratsone silverlink, as well as traded in our 10 year old diesel mini and 4 year old electric mini. Paul Southern was great, very personable and honest. The pr... See more
Company replied
Visited showroom enjoyed test drive and received offer to buy car under part exchange Advised salesman offer was slightly low but may be accepted subject to satisfactory insurance quote to be che... See more
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Company details
- #85 of 97 best companies in Car dealer
- #17 of 19 best companies in MOT Centre
- #1 of 1 best companies in Car Manufacturer
- #53 of 62 best companies in Vehicle Repair
- #5 of 6 best companies in Oil change service
- #51 of 56 best companies in Used car dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
The Silverlink, NE28 9ND, Wallsend, United Kingdom
- 0191 234 7608
4.9
Excellent
167 reviews
Asks customers to review
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Stratstone - MINI Tyneside
Hi Marj,
Thank you for your positive review.
Have a great day!
Customer Services
Reply from Stratstone - MINI Tyneside
Hi Susan,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Reply from Stratstone - MINI Tyneside
Hi Eric,
Thank you for your positive review.
Have a great day!
Customer Services
very happy with the service
very happy with the service, friendly staff and the quality of work
24 June 2022
Reply from Stratstone - MINI Tyneside
Hi Debbie and John,
We always appreciate positive reviews!
Thank you, and happy motoring!
Customer Services
Reply from Stratstone - MINI Tyneside
Hi James,
Thank you for your positive review.
Have a great day!
Customer Services
Paul went above and beyond to help us…
Paul went above and beyond to help us find out JCW mini
18 June 2022
Reply from Stratstone - MINI Tyneside
Hello
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Excellent and great work from Mark and…
Excellent and great work from Mark and Lisa
7 June 2022
Unprompted review
Reply from Stratstone - MINI Tyneside
Hello Darrel,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Happy customer
First class service again from Stratstone Mini at Tyneside. Gary was a star, he has a friendly manner and goes the extra mile for his customers.
2 June 2022
Reply from Stratstone - MINI Tyneside
Hi Rebecca,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Reply from Stratstone - MINI Tyneside
Hi Alex,
We are delighted to see such a positive review.
Have a great day!
Customer Services
Outstanding service and professionalism
Outstanding service and professionalism from Gary and the team. Felt informed at every stage of the purchase of the vehicle, even during the delays due to the situation in the Ukraine. Cannot fault them for their service and would recommend them to anyone.
27 May 2022
Reply from Stratstone - MINI Tyneside
Hi Stuart,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
I bought from first Mini from… ‘Gary at the garage!’
I bought from first Mini from Stratatone mini at the Silverlink 3 and a half years ago. Gary’s professionalism, knowledge and friendly personality made it a no brainer to seek him out second time round. He kept me updated on my order and was able to answer any questions I had. He’s known in our home as ‘Gary from the garage!’
Highly recommend buying a car from him.
15 May 2022
Reply from Stratstone - MINI Tyneside
Hello Deb,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Reply from Stratstone - MINI Tyneside
Hi Linds,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
I have purchased a new car today from…
I have purchased a new car today from Paul Martin at Stratstone Mini Tyneside. The process couldn't of been made any easier. I was made to feel welcome and at ease, as soon as I walked through the doors. The customer service Paul provided was second to none. He explained everything to me, making sure I understood from start to finish. Thanks again Paul. Hope to see you in the future, when I get my next new car.
30 April 2022
Unprompted review
Reply from Stratstone - MINI Tyneside
Hello,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Fantastic service
Gary has always given me and my husband fantastic service
Would go know where else for our minis he is so helpful and
Understanding a very nice person .
29 April 2022
Reply from Stratstone - MINI Tyneside
Hi Brian,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Great service great people
Great service great people , very helpful nothing is to much bother for them
27 April 2022
Reply from Stratstone - MINI Tyneside
Hello John,
We are delighted to see such a positive review.
Have a great day!
Customer Services
Always a high standard of service with…
Always a high standard of service with a smile.
Wouldn’t hesitate to recommend!
2 April 2022
Reply from Stratstone - MINI Tyneside
Hi Catherine,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
I recently purchased my second vehicle…
I recently purchased my second vehicle from MINI Tyneside and was very pleased with how stress free and easy it was. I dealt with Sydney who was excellent from start to finish, answering any questions and consistently kept me up to date with delivery times and information.
I would 100% recommend Stratstone MINI Tyneside.
1 April 2022
Unprompted review
Reply from Stratstone - MINI Tyneside
Hi Laura,
We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Tyneside.
We hope you'll consider us again in the future with your automotive needs!
Customer Services
Mini Purchase Remotely
We purchased our new mini by a mixture of phone calls and video meetings. The experience was excellent. The sales executive who handled our transaction was knowledgeable and extremely helpful. I would certainly use Stratstone-Mini Tyneside again. I would certainly recommend this company. Also the vehicle delivery company was also excellent.
30 March 2022
Reply from Stratstone - MINI Tyneside
Hi Paul,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the MINI branch in Tyneside.
Have a lovely day!
Customer Services
Very polite and professional service…
Very polite and professional service from start to finish.
29 March 2022
Reply from Stratstone - MINI Tyneside
Hi Andrea,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
All the staff have been wonderful they…
All the staff have been wonderful they even brought my repaired car back to the door due to personal problems. Couldn’t fault this loving caring garage ! I will be back in future ( I know where my car’s best friend now is ‘ many many thanks she drives like a dream now x Judith
27 March 2022
Reply from Stratstone - MINI Tyneside
Hi Judith,
Thank you for the review!
Your positive rating means a lot to us here at the MINI branch in Tyneside.
Customer Services
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