The level of professionalism, support & overall friendliness could not have been any better than that afforded to me over the last couple of days. Jenny, Service, Bob, Technician & Andrea, Reception,... See more
Company replied
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See what reviewers are saying
It could have been a bit of a chore to sit in a garage waiting room for 3 hours on a sunny Friday afternoon. But it was actually a delight. The sit conditioning was fabulous and cold drinks much app... See more
Company replied
Communication is poor, pricing inconsistent, very disappointing. If only an appropriate person would take a call. We buy a porsche because we seek high quality, this needs to be reflected in the servi... See more
Came into your branch last week to look for a new car , spoke to a nice young lady called Jenny , her knowledge and customer service was impeccable, she’s a credit to your team
Company replied
Company details
- #86 of 98 best companies in Car dealer
- #17 of 19 best companies in MOT Centre
- #1 of 1 best companies in Car Manufacturer
- #54 of 63 best companies in Vehicle Repair
- #5 of 6 best companies in Oil change service
- #50 of 57 best companies in Used car dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Electric Avenue, NG2 1RS, Nottingham, United Kingdom
- 0115 934 0062
4.3
Excellent
245 reviews
Asks customers to review
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Communication is poor
Communication is poor, pricing inconsistent, very disappointing. If only an appropriate person would take a call. We buy a porsche because we seek high quality, this needs to be reflected in the service we receive from the dealership.
26 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Stratstone - Porsche Centre Nottingham
Hi Laurence,
Thanks for sharing your feedback on your experience with Porsche Centre Nottingham. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Porsche Centre Nottingham Customer Services
Very helpful
Very helpful, efficient and friendly service from Jenny in the service department.
1 July 2026
Reply from Stratstone - Porsche Centre Nottingham
Hello Jonathan,
Jenny will appreciate you leaving this a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Excellent customer service ultra…
Excellent customer service ultra professional and polite
1 July 2026
Reply from Stratstone - Porsche Centre Nottingham
Hello Anib,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Excellent professionalism, support & friendliness
The level of professionalism, support & overall friendliness could not have been any better than that afforded to me over the last couple of days. Jenny, Service, Bob, Technician & Andrea, Reception, deserve a special thank you, but praise should also be passed onto their colleagues that supported them in carrying out their duties, the names of which I failed to gather .
26 June 2026
Reply from Stratstone - Porsche Centre Nottingham
Hi Smith,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Jenny, Bob, and Andrea at Dealership
Have a lovely day!
Stratstone Brand Customer Services
It could have been a bit of a chore to…
It could have been a bit of a chore to sit in a garage waiting room for 3 hours on a sunny Friday afternoon. But it was actually a delight. The sit conditioning was fabulous and cold drinks much appreciated!
26 June 2026
Reply from Stratstone - Porsche Centre Nottingham
Hello Jac,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Stratstone Brand Customer Services
Always a pleasure
Always a pleasure going to Porsche Center Nottingham. A big thank you to all the team 🥂
25 June 2026
Reply from Stratstone - Porsche Centre Nottingham
Hello Steve,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Reply from Stratstone - Porsche Centre Nottingham
Hello, Charles,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
FAULTY PANORAMIC ROOF
I wanted to update my previous review regarding my panoramic roof, which unexpectedly shattered.
The day after I left my review, I finally received a phone call from someone who introduced himself as after sales manager Nei……. This was only after I had spent a long time chasing Porsche for a response.
The outcome of that call was unbelievable. I was told that because they carried out the work last year, they accept no responsibility whatsoever—even though this was clearly an underlying issue with the car and, in my opinion, Porsche should have repaired it free of charge.
To make matters worse, after sales manager Nei…. told me over the phone that I would have to pay £1,935, and Porsche would “pay half so we’re both happy.” When I asked him to put that offer in writing, he immediately went silent.
Since then, I’ve repeatedly called the dealership, only to be told, “He’s not at his desk, he’ll call you back.” Unsurprisingly, that call has never come.
All I’m asking for is a simple email or letter confirming exactly what I was told over the phone. If you’re happy to ask a customer to pay nearly £2,000 for something relating to work your dealership carried out last year, why won’t you put it in writing?
The complete lack of accountability, communication, and professionalism has been shocking. Being ignored, passed around, and ghosted by a premium dealership is unacceptable.
I expected far better customer service from Porsche. Instead, I’ve experienced excuses, broken promises, and a complete refusal to stand behind the work carried out. This has been one of the worst dealership experiences I’ve ever had, and I certainly wouldn’t recommend this dealership to anyone.
This is not the end of this matter. I will continue to pursue it until Porsche takes responsibility and resolves it properly.
If Porsche continues to ignore me and refuses to deal with this fairly, I will have no option but to take legal action. As a customer, I shouldn’t have to fight this hard just to get an honest answer and a written response confirming what I was told over the phone.
I’m extremely disappointed that a premium brand has treated a loyal customer this way. I will continue to share my experience and take this as far as necessary until this issue is resolved.
26 June 2026
Unprompted review
Reply from Stratstone - Porsche Centre Nottingham
Hi Sheeth,
Thank you for taking the time to share this detailed feedback.
We appreciate how frustrating this must have been, particularly after the effort you’ve made to chase for a response. The level of communication you’ve described, including the difficulty in obtaining a clear written confirmation and the lack of follow-up, is not the standard of customer care we aim to provide.
We can confirm that we understand you have been in contact directly with Porsche Customer Services via email, who are currently reviewing the situation with you. They are best placed to ensure that your concerns are fully investigated and that you receive a fair and comprehensive response. Please be assured that your case is being handled through the appropriate channels.
In the meantime, your feedback regarding the handling of your interactions with the dealership, including the communication gaps and delays, has been shared internally to ensure it is reviewed and addressed.
We truly regret the disappointment this situation has caused and appreciate you bringing it to our attention.
Customer Services
A very efficient and professional team
A very efficient and professional team. Thanks to all
19 June 2026
Reply from Stratstone - Porsche Centre Nottingham
Hello Mace,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Reply from Stratstone - Porsche Centre Nottingham
Hi Chris,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Martin and Michael at Dealership
Have a lovely day!
Porsche Centre Nottingham Customer Services
Excellent customer service Jenny was…
Excellent customer service Jenny was extremely helpful and professional.
5 June 2026
Unprompted review
Reply from Stratstone - Porsche Centre Nottingham
Hello Jan,
Jenny will appreciate you leaving this a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Impeccable service
Came into your branch last week to look for a new car , spoke to a nice young lady called Jenny , her knowledge and customer service was impeccable, she’s a credit to your team
10 June 2026
Unprompted review
Reply from Stratstone - Porsche Centre Nottingham
Hello Joanne,
Jenny will appreciate you leaving this a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Drop of a hat 'extra' assistance Viz…
Drop of a hat 'extra' assistance Viz with car's computer system etc
8 June 2026
Reply from Stratstone - Porsche Centre Nottingham
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Porsche Centre Nottingham Customer Services
Always great service!
9 June 2026
Reply from Stratstone - Porsche Centre Nottingham
Hello,Steven
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Speed of service and being looked after…
Speed of service and being looked after from start to finish
10 June 2026
Reply from Stratstone - Porsche Centre Nottingham
Hello Robert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Reply from Stratstone - Porsche Centre Nottingham
Hello Lee,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
The service was excellent
The service was excellent, collection and delivery and great communication, it was a pleasure
8 June 2026
Reply from Stratstone - Porsche Centre Nottingham
Hello Brian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Great staff
The greeting on arrival was pleasant and the offer of coffee very much appreciated. Michaela met me on time and was extremely helpful. It was a shame that the computer system let her down in trying to extend Porsche Assist on my vehicle.
8 June 2026
Reply from Stratstone - Porsche Centre Nottingham
Hello,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Porsche Centre Nottingham Customer Services
From start to finish and care and…
From start to finish and care and attention not seen for a long time so big thank you
9 June 2026
Reply from Stratstone - Porsche Centre Nottingham
Hello Garry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
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