Totally disappointed with the communication skill and delivery of the service staff. Told one thing and then another. I really don't want to use Sutton Coldfield again as l always seem to leave ups... See more
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As usual Great Service, Daisy always goes the extra mile and ensures her customers are well looked after, just keep doing what you are doing.
Efficient, courteous and customer focussed. It was lovely to deal with Jamie, Daisy and Faye
Faye on receptions is so friendly and always greets you with a welcoming smile and looks after you. Jamie in service kept me updated and sorted out a warranty repair for me again excellent service. Gi... See more
Company replied
Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Coleshill Rd, B75 7AX, Sutton Coldfield, United Kingdom
- 0121 378 5821
3.8
Great
177 reviews
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Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
VERY POOR ALL ROUND SERVICE
We have used this dealer a few times, and each time its a bad experience. Shame we have to give a star to leave a review with them, 33 percent of reviews are 3 stars or below, which you would not expect from a Porsche main dealer. You never get to speak to someone on the first call, then they don't call you back, my car was in for a major service never even got a wash or vac, I could go on and on but to keep it brief the experience is below par.
11 April 2026
Unprompted review
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Stratstone Brand Customer Services
This is my 4th Porsche and Sutton…
This is my 4th Porsche and Sutton Coldfield tick all the boxes for excellent service and back up
9 April 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello Kelvin,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Customer Services
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Sutton Coldfield Customer Services
Do not use.
I have been left with warning lights that were not present before paying for my £2000 service.
27 March 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Christopher,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very helpful staff .
28 March 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello Simon,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Agreed Price Ignored – Overcharged and No Follow-Up
Agreed a reduced service price (~£1,100) in writing before booking, but was charged £1,800 on collection.
Had to pay the full amount just to get my car back, despite raising the issue on the spot. Was promised a call back the next day — never happened.
Multiple follow-ups from me have been ignored. Feels like clear overcharging and very poor customer service.
10 March 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Stratstone Brand Customer Services
Just awful experience every time
Worst experience ever. Never have they successfully managed to give me a better than below average experience when forced to take my Porsche in for its regular work when it stops working/goes wrong/ has issues which is regularly. Staff turnover seems high, especially at the important top end which would explain the poor experience.
21 March 2026
Unprompted review
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi,
Thank you for taking the time to rate the experience you have had with Stratstone Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
I recently had a very disappointing…
I recently had a very disappointing experience with Porsche Centre Sutton Coldfield.
As usual, I was informed just one day before my appointment (scheduled for 16 March 2026) that no courtesy car would be available. This seems to be a recurring issue, and it’s extremely inconvenient. Despite this, I still went ahead and dropped my car off at my own expense and had to arrange my own transport.
I was expecting an update on my vehicle on the day of the service, but there was no communication at all from the service team. I had to repeatedly call the centre just to get basic updates. Each time, I was told that someone from the service team would call me back, but no one ever did. This happened multiple times over two days.
Eventually, I received a text message in the afternoon regarding faults, and only then was I able to get through to someone after insisting they take my call. This level of communication is simply unacceptable for a premium brand.
To make matters worse, I was charged £800 for the service. For an electric vehicle, much of this—such as annual brake fluid changes—feels unnecessary and like a waste of money. More importantly, the time and inconvenience caused by the lack of organisation and communication are far more frustrating than the cost itself.
Overall, this was a very poor customer service experience. I expect much better from Porsche, especially in terms of communication, planning, and customer care.
19 March 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Omer,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Stratstone Brand Customer Services
Had car 1 day range is only half stated…
Had car 1 day range is only half stated still 3 .5 months later Porsche said acceptable
Approved used Porsche doesn’t exist
28 November 2025
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Jason,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Excellant service from a great team
The team at Porsche Sutton Coldfield were extremely helpful and always did their upmost to address issues I had with the car and to resolve.
Would highly recommend.
27 February 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Porsche Centre Sutton Coldfield Customer Services
Faulty wing mirrors, and MOT
Booked my car for remedial work to faulty wing mirrors and MOT, told to leave the car for one day,
No contact to inform me that the work would take longer. I phoned to enquire about my car, I was told that they would ring me back this did not happen.
I had a call 3 days later about 4.30pm to say that my car is ready, I ask if they could bring the car to my home address, there was no response. The morning of the 4th day I picked the car up at 10am.
A few hours later I had a call from them saying that they did not have a driver to return my car to my home address, I informed them that I had already picked my car up, within an hour after the above call I had another call telling me that my car was ready to be picked up, obviously the left doesn’t know what the right is doing. As you may gather from this review, I was not very impressed.
17 February 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi,
We're sorry to hear that you are struggling to get through to our dealership in Stratstone Brand.
Please email us with your details to stratstonecustomercare@stratstone.com and we will ensure that you are contacted back.
Thank you,
Stratstone Brand Customer Services
Great Customer Service
Credit to Jamie, Fay and Sharon, very welcoming, understood what I was looking forward and looked after me extremely well.
28 January 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Richard,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Jamie, Fay and Sharon at Dealership
Have a lovely day!
Porsche Centre Sutton Coldfield Customer Services
Hade a good experience today !
Hade a good experience today !
Reece from service team was very polite and helpful and also I should mention the ladies at the front desk also been welcoming and kind
I would highly recommend Porshe Sutton Coldfield
11 February 2026
Unprompted review
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello Reza,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Porsche Centre Sutton Coldfield Customer Services
Cancelled courtesy car twice and poor…
Cancelled courtesy car twice and poor communication- very poor experience
2 February 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Dear Nimit,
Thank you for taking the time to rate the experience you have had with Porsche Centre Sutton Coldfield. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Porsche Centre Sutton Coldfield Customer Services
Lovely people
Lovely people, very professional, very welcoming and extremely efficient
5 February 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello Douglas,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Expensive and not the premium delivery…
Expensive and not the premium delivery you would expect give the price. Car wasn’t even vacuumed.
23 January 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi Ghazanfar,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Lack of communication
If the car is not going to be available by the end of the day of servicing, early notification should be made and greater communication required on progress of work
21 January 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hi David,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Warranty Renewal
Olga the warranty person was great and pleasant to deal with as always.
13 January 2026
Reply from Stratstone - Porsche Centre Sutton Coldfield
Hello Geoff,
Olga will appreciate you leaving this a review - thank you!
Have a nice day!
Porsche Centre Sutton Coldfield Customer Services
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