Absolutley fantastic service from Stratstone Mercedes Leeds. The servicing staff go above and beyond to help. Going forward Stratstone Mercedes Leeds will be the only company looking after my Mercede... See more
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An absolute pleasure buying my new car from Luke at Stratstone. The process was slick and the customer service was brilliant. From quote to collect it was all sorted within 8days and completely pain f... See more
As a buyer we can go to any Mercedes Dealership, they all sell the same product at a similar price, the difference is the salesperson who you deal with. I have bought numerous new cars and it m... See more
Company replied
Terrible Business Service, Paid the deposit agreed the financials, had a pick up date agreed, they didn't complete their work in time and delayed my pick up by 4 days. Then when I got the car within 2... See more
Company replied
Company details
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
155 Gelderd Road, LS12 6BZ, Leeds, United Kingdom
- 0113 201 5200
4.3
Excellent
781 reviews
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Decided on a new car purchase
Decided on a new car purchase, booked appointment at leeds.
Sales rep David was so helpful and listened to my requirements.
David worked tirelessly to ensure every thing was inplace and ready to go on collection day.
Very very please with whole process.
Thank you for a great service
25 November 2025
Reply from Stratstone - Smart of Leeds
Hello Richard,
David will appreciate you leaving this a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Excellent service
Excellent service from enquiry to handover. Can't thank Istvan enough for his help an advice surprising my wife with her dream car
29 November 2025
Reply from Stratstone - Smart of Leeds
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Leeds Customer Services
Good service and helpful advice.
25 November 2025
Reply from Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
I had a great experience at the…
I had a great experience at the Mercedes showroom Leeds. Their customer service was excellent. They offered tea and coffee, and the seating area was very clean, comfortable, and VIP-level. Overall, it was a very good and satisfying service experience.
20 November 2025
Reply from Stratstone - Smart of Leeds
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at the Dealership
Have a lovely day!
Stratstone Brand Customer Services
Reply from Stratstone - Smart of Leeds
Hello Norbert,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
smart of Leeds Customer Services
Mercedes Benz Exemplary customer service.
Mercedes Benz, Geldard Rd, Leeds, ensure purchasing the right car is both enjoyable and efficient. They are extremely helpful, nothing is too much trouble, they take all the hard work and stress out of it. I highly recommend you pay them a visit!
11 June 2025
Reply from Stratstone - Smart of Leeds
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
smart of Leeds Customer Services
Not bothered about meat all
15 June 2025
Reply from Stratstone - Smart of Leeds
Hi Paul,
I'm sorry your comments aren't reflective of the business and services we provide.
Please can you provide more information or alternatively remove the review as this does effect targets.
Customer Services
David Mackwell and Mercedes Leeds - excellent
David Mackwell who dealt with our purchase was a pleasure to deal with, I couldn't recommend both he and MB Leeds highly enough
26 October 2025
Reply from Stratstone - Smart of Leeds
Hi Mr Wise,
We're happy to hear that your purchase experience with David was a pleasure.
We appreciate your positive feedback and high recommendation of our team!
Customer Services
M.O.T & Service experience
From booking the car in for M.O.T & service to collecting the car all went well , Polite, courteous and kept up-to-date with proceedings
2 October 2025
Reply from Stratstone - Smart of Leeds
Hi Paul,
We're happy to hear that your experience, from booking to collection, went smoothly.
We appreciate your kind words regarding our team's politeness and communication.
Customer Services
David Mackwell was extremely helpful…
David Mackwell was extremely helpful and also very friendly. He was a great representative of the brand
17 October 2025
Reply from Stratstone - Smart of Leeds
Hi Adrian,
We're happy to hear that David was so helpful and friendly!
We appreciate you acknowledging their excellent representation of our brand.
Customer Services
Sam the salesman was very obliging and…
Sam the salesman was very obliging and knowledge so the actual agreeing to the sale was very easy.
The only blip was the collection of the car. I was told that the car would be ready between 16.00 and 17.00. I therefore arrived at 16.10. Before paying I wanted to examine the car but didn’t have much time to do this as I was told that Mercedes had to receive the money by 17.00 otherwise the car could not be registered that day. As a consequence I felt that the payment process was very rushed. If I had know about this situation I would have arrived much earlier.
8 October 2025
Reply from Stratstone - Smart of Leeds
Hello,
We're happy to hear that the sales process was easy and that you found Sam obliging and knowledgeable.
We regret that the collection process felt rushed due to the registration timeline.
We appreciate your feedback and will review our procedures to improve the customer experience.
Customer Services
There was factory recalls on my car…
There was factory recalls on my car which was to upgrade software and change NOX sensor if needed. I had informed Service agent that I had Engine management light just a day before and it vanished on my drive to Service. irrespective on that, there was no check conducted if the care needs NOX sensor replacement. within 2 days of service Engine management light came up and having assessed with private Garage, its the NOX sensor fault. Mercedes Service centre are meant to make money now rather giving right service to customer. Will never go there in future even if I have to buy my next car.
30 September 2025
Reply from Stratstone - Smart of Leeds
Hello Rakesh,
We appreciate you bringing this to our attention.
We regret to hear about the engine management light issue and that the NOX sensor wasn't checked during your service.
We'll review these points to improve our service.
Thank you for your feedback.
Customer Services
Not impressed with the service and tyre…
Not impressed with the service and tyre warning light came on 1 mile from leaving the garage
7 October 2025
Reply from Stratstone - Smart of Leeds
Hi Charles,
We appreciate your feedback and apologise that you experienced this issue shortly after your visit.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Great efficient service with friendly…
Great efficient service with friendly staff. Dropped the car off first thing and received an email and phone call advising the service was complete.
8 October 2025
Reply from Stratstone - Smart of Leeds
Hi Shaun,
We appreciate you taking the time to leave us this great review.
We're happy to hear that you found our service efficient and our staff friendly.
Customer Services
Delivery was on time and the driver was…
Delivery was on time and the driver was very good.
3 October 2025
Reply from Stratstone - Smart of Leeds
Hi,
We're happy to hear that our delivery service met your expectations.
Customer Services
Excellent service from a great team
Sorted a warranty issue quickly and professionally - great service from everyone we spoke to at Mercedes Leeds.
7 October 2025
Reply from Stratstone - Smart of Leeds
Hello Si,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
Car park attended on arrival help me to…
Car park attended on arrival help me to park my car. I have to wait for 10 minutes for my loan car.
Upon completion of service Adeel brought car at the front of the main door and i did not have to find my car.
2 October 2025
Reply from Stratstone - Smart of Leeds
Hello,
We appreciate you bringing this to our attention.
We're glad the parking attendant assisted you and that your car was brought to the main door after service.
We regret the wait for your loan car.
Customer Services
Excellent overall experience
Excellent overall experience, efficient, friendly and professional
23 September 2025
Reply from Stratstone - Smart of Leeds
Hi Louise,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
Reply from Stratstone - Smart of Leeds
Hi Gavin,
We appreciate your positive feedback and are so glad you had a great experience with our service from beginning to end.
Customer Services
It was whole process of getting the car…
It was whole process of getting the car serviced and windscreen changed, the Service Advisor in particular was very helpful.
19 June 2025
Reply from Stratstone - Smart of Leeds
Hi Sukhdev,
We're happy to hear that you found the service and windscreen replacement process helpful, especially with the advisor's assistance.
Thank you for your positive feedback!
Customer Services
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