Stratstone - Smart of Leeds Reviews 

The after-sales service leaves much to be desired. I was assured of a loan car when my vehicle was serviced, yet it seems financial considerations are valued more highly than customer satisfaction. Mercedes positions itself as a premium brand, but aside from the premium price tag, the quality of service and customer care falls strikingly short of the standards one would reasonably expect.

the team at the showroom are efficient, welcoming and provide fantastic customer service

I took the car for A service and was done as expected.

I was treated with a great deal of respect from the moment I stepped into the dealership. Excellent customer service from all colleagues I transacted with. Thank You.

Salesman Bilaal is genuine and very helpful.

When I came to get my MOT and Service done this year, the process was different from last year. There was less interaction between the customer and the technical staff/receptionist. The customer had no idea what the difference was between Service A and Service B, or which was more suitable or cheaper.

I still remember that last year your technician formatted all my car camera videos without informing me in advance.
He had no right to do that!

Simple tyre change, wrong tyre installed. returned a few days later to have the correct tyre installed. drove away from the garage only to be notified the tyre pressure on the new tyre was low. Wasting two days for a simple task

Debbie Morton who works in service is an absolute credit tot his place. Fantastic experience thanks to Debbie.

Car went into repair and then the valet organisation crashed my car.

From entering the dealership to collecting the vehicle fully services everything went quickly and smoothly. As the car is over 10 years old I also got a discount on the service so this was a great unexpected bonus.

Disabled space(s) blocked by inconsiderate customer.
A member of the team collected my vehicle from the main entrance.

Live up to your standards, don't put families in unsafe cars, and try communicate between departments. And don't try to bully people about consumer rights.

I went in to browse, but ended up buying a Mercedes. I had a bad experience with the Mercedes showroom in Leeds before, so I was quite hesitant and skeptical. However, since it had been a few years, I thought I would just go in and look around. Having never owned one before, I was unsure because I loved my Tiguan and couldn't picture wanting a Mercedes. I felt discouraged and started discussing what I wanted in a car with Ellie. With her guidance, I found a car that met my needs. Inti was also there to assist and help finalize the deal. They were both very professional and made me feel comfortable. It was stressful trying to close the deal with personal issues getting in the way, but with Ellie's support and patience, I finally signed up and now own a Mercedes for the first time. When I went to pick it up, I was amazed by how they presented my car. It felt like a red carpet experience, and I loved it! Although I was sad to leave my Tiguan behind and worried about whether I would like my new car, I can honestly say I think I'm starting to love it, just as Ellie and Inti said I would. I returned to the showroom because I had some questions about the vehicle, and both Ellie and Inti were there to help me. In the following days, Ellie checked in to see how I was doing with my new car, and I was pleased to say there were no issues. They both told me to reach out if I had any problems, concerns, or questions. Now the question is, am I a Mercedes lady now, or will I choose something else in the future? Only time will tell...

Thank you both for your excellent customer service, help, advise, turning my previous negative experience into a positive one, and helping me find my perfect car.

I would like to express my disappointment with the overall experience, particularly regarding communication and basic service expectations.

My vehicle was in your garage for over two months due to AC not working , and despite this extended period, the scheduled service was overlooked. This raises serious concerns about the operational checks and internal coordination within a brand of Mercedes-Benz’s reputation.

As a customer, I expected at the very least to be kept informed and to have routine services proactively addressed while the vehicle was in your care. Unfortunately, that did not happen, and I was left chasing updates for weeks with little to no response.

This experience has fallen well below the standard one would expect from a premium automotive brand and has left me questioning both the responsiveness and the thoroughness of your aftersales service processes.

Antonia was absolutely brilliant! She handled my payment query with professionalism and made me feel genuinely welcome and valued throughout. Friendly, efficient, and a true credit to the team thank you so much!

Great service
Luke was helpful attentive and knowledgeable, he responded quickly to our email and telephone communications, and was a pleasure to deal with and he made the whole process straightforward

Excellent service! I visited Mercedes-Benz Leeds to have a recalled airbag replaced. During the inspection, they discovered that the rear axle frame and arms were severely rusted and unsafe to drive. The team promptly contacted their head office and arranged for the parts to be replaced under warranty. I was thrilled when they informed me that Mercedes would cover the full cost of the replacement. I'm truly grateful to the Leeds team for their outstanding customer service and for saving me a significant amount of money.

Major issues with customer service. Don't keep you updated when your car is in the workshop. No one answers the phone when you ring. Rude to customers in person sometimes

Whenever I went to Mercedes-Benz they always been really helpful and tried solving problem as soon as possible.