Stratstonehullbmw Reviews 

Purchased a used mini. Great sales service and quality car

Purchased an AMG A35 Mercedes used (Dec…
Purchased an AMG A35 Mercedes used (Dec 2022/72 plate). The buying process was fairly straight forward and on handover & collection everything was explained, V5 exchanged, car tax purchased, Service history documents handed over etc etc.
Didn't notice initially but a service reminder kept displaying 62 days until service is due. Checked the paperwork I'd been given and that basically agreed with the digital version, went to my local Mercedes dealer and they confirmed the service requirements were correct. Price of a 'B' service was £535......Contacted Stratstone Hull and queried whether this should have been identified before selling the car, Stratstone responded the next day with apologies and the promise to have it looked into.
In the meantime I had to have the service done as it was getting close to the latest acceptable date to have it done, (bearing in mind it had exceeded it's last service date by a couple of weeks). Mercedes Laceby identified that the tracking was 'significantly' out of tolerance and the air-conditioning (as part of the B service) was in need of stripping down and filters cleaning due to the high pollutant count.
There was also an identified issue with the Park control unit that needed to be booked in for, this was completed under warranty but the tracking and air-con maintenance were not and subsequently cost me £245.
So 3 weeks after raising the complaint and having the 'B' service completed, air-con strip and clean and tracking rectified I still have not had the courtesy of a phone call or email response to address these issues.
.......still waiting!!!
It also seems that if you name any employees within a bad review you are asked if you want to redact anything and if you don't then you review is deleted although good reviews with named employees remain visible......

I came down to Hull from Scotland to visit family, and decided to have a look at cars to upgrade. William Houldridge, was the guy that made everything so easy for me to exchange my old car for a new one. He took the time to explain everything, and even though I am a bit of a technophobe answered emails when I needed answers.
My car was ready to go the next morning with no fuss. Thanks Will, I would recommend anyone to pop over and talk to you if they are interested in getting a new car.

Extremely unprofessional and rude attitude of employees here. Tried to steal my money and trick me into paying £96 more than the price agreed the day before. Deceptive and dishonest and I do not recommend to anyone. I took my car here since they're supposed to be BMW approved but they did terrible work on my car which I have to pay to fix. I took to my car to a trusted car technician and he told me a lot of cars come out of Stratstone BMW damaged and they do not accept any liability. I will never be using this dealership again, avoid at all costs!

At one time dealerships weren't as synonymous with simple crooks, but times have changed.

Here's the issue. Once there were skilled sales people who knew their vehicles as they worked at their dealer with long term goals for repeat clients. Some of these people were successful enough to start their own dealerships.

In the shop, technicians were skilled journeymen who built a clientele of families who ended on them to keep their vehicles safe and sound.

Somewhere the values when from earning money with a long term mind set, to bringing in the end of the month numbers at all costs.

The old generation of owners died off, passing their businesses to their children who never had to earn anything. Some got bought up by corporate powerhouses. The problem is that there is enough money at the top for a few people to live very well, but not to live rich. For the children who never learned the value of skill and hard work, cost cutting to fund their own bank account is a no brainer, but sets the facilities and the staff up for failure. For the corporations, the add another ten levels of six figure paycheck hierarchy on top of the dealer cost structure without adding any value to the operation, and cost cutting is the only solution.

The first casualty is payroll as it is the highest expense. Sales and service advisor payplans are manipulated to value the quick buck at the cost of the relationship with the customer. Skilled technicians are phased out for lower paid glorified oil changers who are incentivized to drive per ticket sales, and lack the ability to actually diagnose and fix anything.

Employees at the customer contact level are run through the revolving door and see no value in taking the time to build anything lasting.

Now the foreman is the guy who pushed the most brake jobs per ticket, the service manager is the advisor who oversold the most superfluous work, the fixed ops manager was the one who pushed to hire people for less money and not maintain the equipment. The sales manager was the one who shortcut the most used car refreshes and pushed the most customers into vehicles they didn't need. The GM is that same sales guy, but now he is in charge of both sales and fixed ops, and the latter he has 0 experience with and balks at the labor costs he never had to pay in sales as it was all commission based. The corporate structure above only sees numbers and skewed surveys to guide their staff of people with a dissapointing lack of industry experience manage fine tuned growth and development with the precision of a drunken chimp at the controls of a wrecking ball.

There are still a few people in random places who still take pride in the quality of their work and not the quantity of the paycheck. But they typically are fighting an uphill battle against the tides of incompetence and deceit. And yet in all of this, the most qualified people to work on your latest example of technological triumph, are found at the dealer sometime simply due to exposure to the brand.

But, just remember, laws are influenced by the dealerships lobby who claim they are doing it all for the customer's interest.

Bash is fantastic, he was amazing and completed a handover even though I wasn’t his customer. He is completely professional and worth his weight in gold for the dealership.
Delivery was shocking, I had to collect from Hull and drive back to the NW coast.

Really dissatisfied. I took my M3 in for a minor service and it turned into a complete disaster.
The technicians over filled the Oil to the point it came into warning on the iDrive & when I checked the engine bay there was excess oil running from the filler cap down the rocker cover. Basic maintenance carried out incorrectly and poor engineering standards for premium prices, which is not acceptable!!!

That being said Rui and Chloe at the service desk were really good. I was given a premium courtesy car during the service and when the faults were identified they got me booked in straight away with the same, but complementary courtesy car. They are a credit to the Hull Stratstone team.

Unfortunately, due to the sub standard level of work done on my car I won’t be returning for any future work, despite this being my local dealer. I’ve lost all confidence that my car can be cared for properly, especially when it was just in for a minor service.