Strength Shop Reviews 

Ordered a Garage Strength Bar from the Irish site. It was listed at €132.95 excl. VAT, and I paid €30.95 for shipping. Everything ships from the UK, so VAT and duty are collected on delivery. That was mentioned at checkout, which is fair enough.

What wasn't mentioned was the UPS brokerage fee. UPS charged me €66.65 before delivering: €43.71 in VAT and duty, plus a €22.94 brokerage fee. When I raised it, Strength Shop said it was UPS's fee and they couldn't refund it.

All in, the bar cost me about €230. The same bar is £129.99 with free delivery in the UK, about €155.

Their EU website won't deliver to Ireland either, so Irish customers have to order from the UK site. If you're in Ireland, budget for roughly €50 in delivery-related charges on top of the import VAT and duty, or buy from a different stockist that ships from within the EU.

I bought a large duffel bag from Strength Shop around a year ago, was loving it until unfortunately one of the main straps came loose. However Reece was able to get a replacement sent out straight away, which was great customer service! That's a hard thing to find these days. Great store, I've also bought a rucksack and my knee sleeves are the best - love them! Thanks Strength Shop

Cannot say enough good things about this company.
Firstly the customer service is above and beyond ,left me feeling like I was actually a valued customer which is rare these days .
Secondly the quality of the equipment is top notch . Rack and bench are stunning ,serious quality aperatus.
Without doubt worth the money

Wonderful service.

Quick replies on email. Incredible product that literally noone else makes the same (half rack), very reaosnable price for what it is.

Initially annoyed by some misunderstanding over information and refund of an item but they instantly sorted it out in good will.

Very decent company, with fantastic products.

Will use again!

THANK YOU.

Strength Shop UK Support Team and Customer Care are the best service I have ever experienced. I needed some help shipping some equipment to Italy which is not the most efficient place to send stuff too from the UK due to customs and other shipping issues and the Strength Shop Support Team helped me till the end, till when my stuff got delivered. Thank you very much.

I've bought from Strength Shop many times over a number of years.
All products are good - good delivery, fair pricing etc...

Occasionally I have a problem or need an exchange. They're still brilliant, always quick and helpful customer service (real people!).

It's a five star review, but based on many purchases. This is an excellent company.

A bad delivery turned into some of the best customer service I've had recently

This review could very easily have gone in a completely different direction.

I ordered a new bench from Strength Shop which unfortunately arrived in pretty terrible condition. The packaging had clearly taken a serious battering in transit and, once unpacked, the bench had a number of scratches and marks as well as a split in the upholstery.

As this was a brand-new bench for a client-facing gym, I wasn't particularly happy. It looked more like something we'd bought second hand than a new piece of equipment, and I actually questioned whether it might previously have been returned.

This is where Strength Shop completely turned the experience around.

I emailed them with some photos and Reece came back to me extremely quickly. He confirmed that the bench hadn't previously been returned and had clearly been damaged in transit, apologised for what had happened, and immediately gave me two options - either a replacement pad with a partial refund or an entirely new bench.

I chose the replacement bench and, within minutes, it was being arranged for dispatch the following day, with Strength Shop also organising collection of the damaged one.

No arguing. No making me jump through hoops. No trying to minimise the problem. They just acknowledged it, offered a fair solution and dealt with it.

Things occasionally go wrong when you're shipping large pieces of gym equipment. For me, the real test of a company is what happens next.

Strength Shop handled it exactly how I'd want a company to handle a problem, and it's actually left me with a better impression of them than if the original delivery had simply gone perfectly.

Excellent customer service from Reece and the team. Very impressed.

Strength Shop equipment is excellent. I recently bought their cambered bench & row bar. I was desperate for it to arrive, when it did, it certainly didn't disappoint! At first I struggled to bring the bar down to my chest (being accustomed to the axle bar - which is also fabulous), but I'm now able to fully lower the bar and enjoy the deeper stretch 😊 If you enjoy weight training, this bar is an essential purchase!

Order came quickly. I ordered the wrong size. I contacted the company online and received really helpful support. Both staff members gave me outstanding attention that was quick, informative and bespoke to my needs. Very impressed and would highly recommend..

Bought 20" dumbbell handles but after a single use of 20 minutes with quality olympic weight plates the black zinc coating has started flaking off and exposing the bare steel. Only used in Home Gym environment with a careful user. Waiting support to get back to me at present.

Order and delivery was prompt and effective.

21/07/2026 EDIT: They agreed to return for physical inspection of the handles. It may be a batch fault with the adhesion of the coating to the metal.

EDIT: Review amended to 3 star since the company have offered a refund which I am awaiting receipt of.

REFUND NOW RECEIVED.

I made a mistake in my order. All it took was a 2 minute phone call and Reece amended my order- no faff, no delays, no extra fees. Exceptional customer service

I’ve made a couple of purchases from the strength shop and the products are great quality and the customer care is first class I’ve had to deal with them a couple of times to rectify my mistakes and they’ve been amazing. Highly recommend this company

Great experience with customer service very strong strong communication.

I'm changing my original review from 1 star to 5 stars.

Strength Shop's customer service following my review has been excellent and that makes all the difference. I've gone from 'I won't buy from Strength Shop again' to 'I'll definitely buy from Strength Shop again'.

Thanks for the first class customer service.

Great product high quality. I had to exchange my belt because im always between two sizes. They did this with no fuss and super quickly. Brilliant communication and fast service. Definitely will buy again from them and would recommend

I’ve had a fantastic experience with The Strength Company. The customer service has been outstanding, and Reece in particular has been incredibly helpful, friendly, and responsive throughout.

What really stands out is how easy they make the returns process. On the rare occasion that an item didn’t fit, returning it was straightforward and hassle-free, with great communication throughout.

It’s refreshing to deal with a company that not only offers quality products but also backs them up with outstanding customer support. I wouldn’t hesitate to recommend The Strength Company to anyone looking for great service and a stress-free shopping experience.

Bought the "Hybrid Duffel/Backpack – The Ultimate Gym Bag" but the zip has broken 4 times, costing £8 per time to get it replaced. Tried leaving a review on the website but they review it first so obviously it won't get accepted.

Have used them for years, from full gym set up, kettlebells, maces and equipment. Always quick to reply to emails, rapid delivery a 40kg was delviered in approx 24hr after ordering..

Ordered a couple of times now and my last experience was brilliant. There was an issue with the last order (my mistake not theirs), I called up and was lucky enough to get through to Chris. He sorted the issue straight away and made it easy. Products are great and brilliant service... What more do you want!?

Ive had a few products from strength shop. Solid built equipment. Great company