Stsbet Reviews 

336
•
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Opened account via offer on ATR Website. Made initial Deposit which won, tried to withdraw but advised it was not successful, advised to try another Card, deposited another £10 and again, advised... See more

Rated 1 out of 5 stars

If I could rate these cowboys less than 1 star, I would! The site isn't that great with poor odds, but the most disappointing thing about this Polish outfit is their KYC process. Having to jump throug... See more

Rated 1 out of 5 stars

Vile, no good, scam of a company. You can deposit in seconds but withdrawals are ongoing 15+ days later. Asked for an absolutely absurd amount of verification to which once adhered to, there’s miracul... See more

Rated 5 out of 5 stars

Winnings withdrawn and in my bank within 10 minutes. Must admit was a bit worried after reading negative reviews and understand concern from other users. But in my case STS Bet haven’t caused me any... See more

Company details

  1. Online Casino or Bookmaker

Information provided by various external sources

Bet on what you want: ⚽ football 🎾 tennis 🏀 basketball 🎮 esport. Check out poker rooms and casino games. STSbet - leader in Poland, active in Europe.


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You should know

1.8

Poor

TrustScore 2 out of 5

336 reviews

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No recent history of asking for reviews

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1.8

All reviews

(336)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10 customer service

10/10 customer service! Very fast and helpful replies, no long waiting time and useful information provided. My issue was resolved quickly and effectively.

19 April 2021
Unprompted review
Rated 1 out of 5 stars

""We’re contacting you to confirm your…

"Dear Customer,
We've checked your account and reviewed your activity. We believe your gameplay is not healthy. As the safety and well-being of our players are of paramount importance to us, we felt a break would benefit you. Following that, we applied a self-exclusion to your account.

We're sorry if this isn't the news you wanted to hear, however, the only reason we did it was to make sure that your time with us is spent not only in an entertaining way but also in a safe way.

You should receive an email confirmation with some useful information shortly."

-----------

"We’re contacting you to confirm your account with STSBet was self-excluded. While you're self-excluded your account cannot be reopened and it will remain locked once the period ends. After the Self-Exclusion ends, you can contact us to reopen your account. We will limit our contact to the bare minimum and will remove you from all marketing communication going forth (this will happen within 48 hours - it is possible for you to receive some already drafted communication in the meantime). If, however, you'd like to contact us regarding anything in this period - please do not hesitate to do so. We also suggest that you consider self-excluding your account with other providers - if you wish to do so, you can use GAMSTOP to block your account with most UK based gambling sites:"

Clearly STSbet don't even understand what "self-exclusion" even means :')

Before this I deposited £10, lost it, quite liked the site so a few days later deposited £500. Made one £250 bet and a few hours later my account was BLOCKED for "my own protection".

Clearly just trying to be as awkward as humanly possible. Not even letting me access my own bet nor the remaining £250 is disgraceful. If any of this was "for my protection" they would just refuse future bets. They are seriously using gambling addiction as a sly excuse to restrict access to MY money and MY open bet.

16 April 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Dear Michael,

We are truly sorry to hear that we have not met your expectations.

We would like to inform you that, according to the T&C point 18.9 https://help.stsbet.co.uk/-tc/terms-and-conditions/

"We reserve the right to impose limits and/or suspend players’ accounts if we have the grounds to suspect that the Player might be exposed to gambling-related harm. STS reserves the right to restrict the Player from an account by applying a time-out, self-exclusion, account suspension, or an account closure whenever it’s considered relevant to stay in line with our Responsible Gambling policy."

If you need further assistance with your account, please contact us directly via our support email at support@stsbet.co.uk or our live chat service available on our site.

Kind regards,
STS Customer Support

Rated 1 out of 5 stars

Hi.Big Scam #StspeterScheimechelScam

Hi.. I'm really upset with this betting site..
I bet more and less £200 and I won £900.
Since a week ago they started ask me documents, when I sent they keep coming with excuses to not pay, first was the PayPal account. Then passaport was not with the 4 corners (lies). What I did I complain to resolve what is a free solicitor, and now they self exclude me..
I'm doing a BLOG I have more then 10k followers.. they doing the revenge .bcz I ask for my money.. they will have them moment from bad fame.. I can see here a lot of complain I will contact Peter Schmeichel, with the tag #stsPeterScheimechelScam
Anyone interested. Just add the hashtag
Let's see the revenge they r doing to me

14 April 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Dear Manuel,

We are truly sorry to hear that we have not met your expectations.

Sometimes, to assure our Customers' funds are secure, we might request you to provide further documents proving your identity and ownership of used payment methods at any later stage in line with our security standards. We would like to kindly inform you that the verification process is in accordance with the licensing requirements.

If further documentation was requested, and either the document was not meeting the requirements or further documents were requested but not provided, this will prolong the process as well.

Should this still be unresolved and you need further assistance with your account, please contact us directly via our support email at support@stsbet.co.uk or our live chat service available on our site.

Kind regards,
STS Customer Support

Rated 1 out of 5 stars

Dodgy site

Dodgy site, change their minds over ID you need when you decide to cash out.

Wanting ID I dont own to pay out my rightful cash, its strange they didnt require ID when I was depositing and spending on their site.

I have requested my account be closed, but still they refuse to pay me my money.

13 April 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Dear Mary,

We are truly sorry to hear that we have not met your expectations.

Sometimes, to assure our Customers' funds are secure, we might request you to provide further documents proving your identity and ownership of used payment methods at any later stage in line with our security standards. We would like to kindly inform you that the verification process is in accordance with the licensing requirements.

If further documentation was requested, and either the document was not meeting the requirements or further documents were requested but not provided, this will prolong the process as well.

Should this still be unresolved and you need further assistance with your account, please contact us directly via our support email at support@stsbet.co.uk or our live chat service available on our site.

Kind regards,
STS Customer Support

Rated 3 out of 5 stars

As a UK player and not familiar to…

As a UK player and not familiar to STSbet, I joined and was impressed at how quick withdrawals are processed.
They have a good range from casino, sports betting etc.

Only issue I have is I am kicked out every 30minutes and need to log back in when on an iPad

11 April 2021
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish site joined bet 60.00…

Absolute rubbish site joined bet 60.00 not a single win over 2.00 played book of the dead 20p a go worst paying game i have ever played and I have played this game on a number of sites you may as well throw your money away you have no chance of winning I expect to lose eventually but this site is beyond a joke

6 April 2021
Unprompted review
Stsbet logo

Reply from Stsbet

Dear Antony,

Thank you for your review. We can assure you that our games are fully tested and licensed by the Gambling Commission. We are very sorry if we have not met your expectations.

Should you need further assistance, kindly contact us directly via our support email at support@stsbet.co.uk or our live chat service available on our site.

Kind regards,
STS Customer Support

Rated 5 out of 5 stars

Only good times

Won a nice pile of money and it was sent to my PayPal account within hours of requesting a withdrawal. Had a chat with advisor as I couldn't log in and she was very helpful.

1 April 2021
Unprompted review
Rated 1 out of 5 stars

This is one of the world’s most…

This is one of the world’s most fraudulent and scam betting website!!! Never play the slots games of theirs. They can control and rig, even you play 5000 pounds with 0.5 per bet, you won’t get a bonus for 50 pounds back. Only fish your money, never touch it!!!

31 March 2021
Unprompted review
Stsbet logo

Reply from Stsbet

We are sorry, you feel this way about our service.

We would like to assure you that as a licensed operator, we offer slot games which outcome is based on a Random Number Generator (RNG), so the results of each round cannot be predicted or modified.

We are sorry to hear you are not as satisfied with our services as we'd hope for. However, we have no influence on the game rounds results whatsoever.

In regard to the mentioned bonus, all of the currently offered promotions with the Terms&Conditions are visible on our page: https://www.stsbet.co.uk/promotions

If we can assist you with any matter, please, contact us via email support@stsbet.co.uk. or on Livechat.

Best regards,

STS Team

Rated 5 out of 5 stars

Great site , super quick withdrawal

I had read mixed reviews of this site but wanted to give it a go as I was interested in their unusual welcome bonus of 500 wager free spins if you lose £50. As I had heard some horror stories of people winning and not being able to withdraw I decided to make sure I did all verification stuff first . This was really easy , I uploaded ID and address details using an upload on the website . It took less than 2 days for it to be verified. I had a go on some of the many slots , occasionally had a few that were slightly unresponsive but nothing major . The selection is good and I actually ended up winning over £40 , not a huge amount but I was happy with that . I then withdrew my winnings and the money was in my account in about 5 minutes ! Super impressed with how easy everything was . Any questions I had were answered quickly and the customer service was polite and helpful . Highly recommended

28 March 2021
Unprompted review
Rated 5 out of 5 stars

Great site

Only came to STSBet becasuse of a free bet offer, website is easy to use and the odds offered were decent. winings paid out without any fuss. all over a great experience.

20 March 2021
Unprompted review
Rated 1 out of 5 stars

Shocking

Thee worst online casino and staff I’ve ever seen, over 5 days to verify me after wanting to withdraw, so many delay tactics, awful response times, horrendous unhelpful staff, STAY WELL CLEAR.

14 March 2021
Unprompted review
Rated 1 out of 5 stars

AVOID THIEFS !

Had i Bet 11 out of 12 WON , after 75 th minute i could cashout 425 £ i got suddenly blocked and i coudn't do it after 75 th minute they said its not on then just they dont need to tell you any sircumstantes about it , and i got blocked - AVOID

13 March 2021
Unprompted review

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