Stubble & Co Reviews 734

Dealt extremely well with a bag repair that got lost in transit. Plus the rucksacks are great

Excellent customer service from Stubble. Although my backpack was no longer under warranty, the team still helped arrange a repair instead of pushing me to buy a new bag. The repaired bag came back looking almost brand new. Really appreciate the sustainable approach and the genuinely helpful support throughout the process. Highly recommended!

A strap broke on a bag I had enjoyed for a very long time, and they replaced the bag for free. Very good customer service communications, too. Will be buying from them again.

Excellent customer service when the courier lost my parcel. Replacement sent out immediately which was received. Very much looking forward to using my Motion Sling 4l as just what I was looking for at a good price.

Excellent customer service! No quibbles over whether it should be an exchange or a replacement when my son's backpack broke 4 months after buying it. It would have been perfect if the replacement had been the same model but as it is no longer available, the next best one is fine. And we got it in just 2 days! Amazing.

I contacted Stubble&Co for a bag repair and was blown away by their support. Their team was incredibly professional, kind and proactive. Since the repair was complex, they immediately offered a brand-new replacement. It's rare to see a company stand behind their products like this. I can't recommend them enough!

Contacted customer service after the bag I had purchased 7 months ago developed a fault. I provided the photos of fault. A replacement sent within 12 hrs, no questions asked. Amazing correspondence from Shem. Thank you! I was expecting a much longer process.

I had a problem with the bag that I purchased. The customer service was excellent, couldn't ask for better or faster service
The bag great, perfect for my needs, maybe the only thing, minor, would be if the main straps could be a bit longer for better adjustment. Otherwise great bag

My first bag was lost by the courier. The support team, led by Shem, immediately sent me a replacement via express shipping. Very pleased with the outcome.

I got the Everyday Backbag, and I immediately fall in love with its design, super compact, super comfy to wear as the cushioning is amazing! and have enough pockets for everything I need. being a big guy, I wanted to get backbags that doesn't sit on my "butt" which this one doesn't do bec of the length and design.

highly recommend if you prefer a back bag that sit on back and have a nice fit while being comfy and also other people think its sleek and I think its a super subtle one that I like.

I was looking for a packable tote bag for my next trip and I found the perfect one on Stubble and Co. I placed the order last minute and what a surprise to receive the package 2 days after the purchase (I am located in France). The bag looks great, exactly what I expected. I also had a good communication with the customer team. I will buy again for sure!

Excellent customer service - Daphney couldn't have been more helpful!

Superb customer service so polite, quick to respond and above all so focused to conclude the matter to my satisfaction. I made a return and it has to be the easiest thing to do and all over in two e:mails. Thanks.

Excellent product and excellent customer service. Wanted an exchange and they got it done super quick without any hassle! Highly recommend.

Great quality bags, and even better customer service!

Absolutely love my Hybrid backpack, use it everyday!

Daphney was super helpful when I had an issue.

Great company, great product!

Customer service is very responsive and helpful.
A student discount had been removed from a partner site (“Student Beans”), but they were kind enough to still offer me one.
I’m waiting to receive the bag, but I have no doubt about its quality.

Excellent service, great products.
Had an issue with the delivery company. Spoke to customer service sorted within 10mins .

I had an excellent experience with Stubble & Co. and their warranty program. When I ran into an issue, their team handled everything quickly and professionally, making the process completely stress-free. They honored their warranty without any hassle and promptly provided a replacement, which speaks volumes about their integrity. Their products feel luxurious and I get many compliments when traveling. I’d absolutely recommend them to anyone looking for reliability, quality, & top-tier customer service.

Excellent customer service. I had an issue with my delivery, but the support team responded incredibly quickly and handled everything professionally. They resolved the problem straight away and arranged a replacement without any hassle. Really impressed with how fast and helpful they were. Thank you!