Stührling Original Reviews 

I bought a stuhrling watch from debenhams online and it arrived within 4 days, a lovely watch at a good price.

I have given it one star if there was 0 that's what I would give it. Purchased a watch from debenhams for christmas present. When received it it was broken I have been sending emails to and fro since boxing day. I was told to send the watch back so I did now all of a sudden the watch has gone missing in the post. I have asked for a full refund if not I will be taking debenhams and stuhrling through a small claims court. Shocking service do not purchase from either companies

It is without a doubt the worst watch brand on the market. It is technically as good as fake, their story is decietful pretending to be named after a Swiss/German watch maker yet the name has ever been registered in either country and no records of said watch maker, they claim to be a watch set for budget price for good quality yet it is all Chinese components etc the very cheapest of the cheap.

They list the MRRP (Manufacturers recommend retail price) high and pretend it is on sale at 80%-90%

Ironically, even on their own website and NEW release. So if they are the manufacturer, how can they list a watch at £3,000 MRRP and instant discount to £300 on their own website on a new release. It's a common trick.

The company don't resolve refunds and if damaged it cost more to send back to USA.

The watch is the cheapest of the cheap flimsy fake Chinese components pretending to be a German/Swiss brand while run buy a scammer in USA

The crown fell out as soon as I opened it too, it doesn't lock in and doesn't change the date etc

Reading all these negative reviews I had to give my opinion,firstly Debenhams have been first class I've ordered many times with no problems and customer contact was perfect,my latest purchase of a stuhrling watch was first class as it arrived quickly and I loved the quality of the watch so well-done to all involved

Like many many other's here I to ordered a watch on the 16th December was told 3-5 days delivery. Its now 31st January and still nothing?

After numerous emails between myself and Debenhams customer services (losely termed) constantly apologising etc etc. I also said it was a scam my last email from customer services (Melbourne?) Please give it until 1st February to contact the again.

Avoid at all costs both Debenhams and Shurchling complete scam.

I will keep you posted on developments.

M

DO NOT BUY ANYTHING FROM THEM.
I mailed them a watch to repair. They sent it back to the wrong address. Basically they lost my watch They put in a claim to FedEx for them to get paid for the wrong address but not for me to get paid. Now I am out the repair fees and a watch and they got paid for it. Customer Service is an absolute joke. I must’ve written 20 emails and called 20 times and nobody ever answers nobody ever emails. The watch isn’t that great anyway so don’t buy anything from here.
UPDATE: After months of not hearing from these people, I called FedEx to see what was going on. I learned from FedEx that Sterling put in a claim for my lost watch and are going to receive $495 for MY lost watch. When I gave them the FedEx employee’s name and told them I had recorded the conversation then they decided they were gonna send me a watch. Somehow, I doubt I will get it but here’s to hoping.

I bought a watch through Debenhams from this company I returned the watch as I didn't like it I hadn't heard from the company after several emails I got 1 reply then nothing from them I returned the watch around 6 weeks ago. Do not buy anything from this company customer service is non existent they do not reply to emails 🙄

Do not purchase. Good price and looks good but rubbish.
I bought a watch from this company via Debenhams. It arrived promptly and I put it away for a xmas present.
When I went to use it the watch would not work. The hand would move only for 10 min and stop. Battery checked out ok. Contacted Debenhams who referred me to Stuhrling. I coud only return watch within 30 days (this was 40 days) for a refund or send it back for repair $30 minimum. Not worth it.

DESPITE WRITING TO YOU ON 28/1/25 AS REQUESTED I HAVE RECEIVED NO REPLY FROM CUSTOMER SERVICES

Never received my parcel with 2 watches that I ordered early December from Debenhams. Debenhams told me to contact Stuhrling direct which I did and they asked me to return the watches and I will get a refund, have tried numerous times to tell them I didn’t receive them with no reply. Will never ever buying one of these watch’s online, their customer services are diabolical.

** update*** Debenhams have sorted this out and I finally have my refund!!! Don't touch with a barge pole, I wish I had read reviews before I bought from them, purchased a watch which I didn't like when it arrived and arranged a return, it was sent to them 20/12/2024 and tracking says delivered on the 24th December however as I still haven't had a refund and have sent various e mails I them contacted Debenhams from where I purchased the watch, turns out they are unable to help as the tracking doesn't actually have an address for where it was actually delivered too, I never even noticed this, why is there no delivery address and Debenhams won't refund as they're is no delivery address, an absolute shambles from both Debenhams which I actually regularly purchase through and stuhrling, look like I can say goodbye to my money

If you read a few reviews about late out of stock no delivery that what these cowboys do. DEBENHAMS was where I ordered from and they should not be allowed to function. Worse than useless. Trying to get a refund is like pulling teeth.
Don’t buy stay away from Debenhams for anything.

Ordered the watch 48 hour delivery,never turned up. Chased them they said lost in post, so reordered still never turned up they then sent e mail out of stock, sending refund

Ordered my watch from Debenhams on the 14th Dec 24...
It's now the 9th of Jan and I've just received the wrong watch...
It was an Xmas present for someone and it's completely wrong....
Never use them ever again.

So. As with all other comments ive read I to have been sold a piece of cheap crap something id expect to buy on a beach in Spain!! The strap wasnt even on when I opened the box. WTF has gone wrong with DEBENHAMS???

I ordered a watch before Xmas on Debenhams, I didn’t receive on time it come way after Christmas and when I was contacting Debenhams I was just told to wait, keep waiting. I then received the item around 3.5weeks later and needed to return as it was too late. I was told I needed to contact Sthurling who provided me a Royal Mail link to return, before I even shipped item back I got an email saying thank you for your return refund amount £15.30. The watch I bought is £76.49!

Theses people are near to impossible to contact and completely ignore any emails. It is clearly a scam taking people’s money!

Debenhams you should also be ashamed of yourselves for letting such company sell under your name!

I want my money back!!!!!!!!!!

Have your cheap china made of watch back, I could find better quality in the £1 shop.

I will now have to contact my bank and request a charge back.

Avoid this brand at all costs, along with Debenhams too!!!

If I could give zero points I would. Firstly, Debenhams fake customer services, a complete waste of time. Secondly, I ordered a Stuhrling watch on the 13th December 2025 Was constantly in contact with Debenhams stating that I had not received it and neither had Royal Mail. It was due to be delivered on the 20th Dec. It is now the 5/1/25 and be it myself and Klarna have had no communication from Debenhams

I bought a watch on 14/12/2024 via Debenhams expecting it to be delivered for a Xmas present. It was marked as dispatched on tracked delivery but was never collected from Stuhrling. I kept contacting Debenhams asking for update and then pre Xmas for a refund as had to purchase another gift. Just kept getting put off by Debenhams, ‘wait for this , wait for that’, I made it clear I no longer needed watch on multiple occasions and wanted refund but received watch today despite protestations. It was despatched 24hrs ago, absolutely fuming and won’t be using Debenhams again!!!!

Ordered a Stuhrling watch on 18/12. Not arrived. Debenhams customer service is non existent. I keep being told to wait, but no sign of anything and Debenhams won't answer me. Fraudulent company trading on a previously good name.

Terrible company

Returned a watch over 3 weeks ago, no refund emails unanswered pure SCAM!!!

I ordered a Sturhling Original watch from Debenhams as a gift for Christmas. I was promised a 5-7 day delivery. The watch has not arrived. Debenhams were paid for the watch via debit card and Paypal. Debenhams has agreed that the item is 'lost in transit', with no feed back from either Sturhling Original or the carrier DBZ. I have requested a refund from Debenhams , which has been refused, by Debenhams citing that my purchase contract is with Sturhling Original and not with Debenhams, even though it was Debenhams who were paid for the goods.
I will eventually be re-united with my money via Paypal and/or the Consumer Credit Act Section 75 provisions.
In the mean-time it is my advice to avoid purchasing any goods from Debenhams and certainly never from Sturhling Original.