Sturdy Kids Ltd logo
Visit website

Sturdy Kids Ltd Reviews 3

•
TrustScore 3 out of 5

3.2

Clothing supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Clothing supplier

Written by the company

Plus sized Children's clothing UK. Buy clothes for large or tall children from www.sturdykids.co.uk. School uniform, casual wear and accessories. Fast delivery.

Contact info

3.2

Average

TrustScore 3 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Ordered 4 weeks ago, no email reply

I have previously ordered trousers from here a year ago and all was ok.
I ordered 2 pairs of shorts 4 weeks ago and still have not received. I have emailed and no reply. Frustrating as it’s summer and my child needs these for school! He has sensory issues and I cannot find any others suitable elsewhere.

30 May 2025
Unprompted review
Sturdy Kids Ltd logo

Reply from Sturdy Kids Ltd

Hello, I am so sorry to hear this. Please can you email me directly at vanessa@ sturdykids.co.uk so I can investigate this for you a a matter of urgency.
Best wishes
Vanessa Fowler - Founder, Sturdy Kids

Rated 5 out of 5 stars

Excellent service

Excellent service, the clothes are well made. Customer service is absolutely brilliant! Highly recommend

1 February 2024
Unprompted review
Sturdy Kids Ltd logo

Reply from Sturdy Kids Ltd

Thank you for your lovely feedback :-)

Rated 1 out of 5 stars

Wrong alterations.

Ordered a pair of boys pants from this school uniform supplier. My lads a bit bigger than most so chose to have them altered (he’s 27” inside leg and ordered the alterations for a 29” IL to allow for growth meaning they’d just fit without looking too baggy rn). The pants arrived today (date of review) and I had him try them on after school, too long. Checked the inside leg measurement and it’s 30” not 29”. £35 for a pair of pants that haven’t been altered correctly that he’s unlikely to grow into proportionally and can’t be returned (a condition of the companies alteration service). One other thing is that alterations seriously affect delivery times but this is not mentioned anywhere on the product page of the website only a separate section regarding alterations and delivery. No idea whether their non-altered garments are good but as far as alterations go I wouldn’t order from them again. You’re better finding a local seamstress/alteration company if you can.

7 September 2023
Unprompted review
Sturdy Kids Ltd logo

Reply from Sturdy Kids Ltd

Hi Rob, thank you for your feedback. If the alteration was incorrect and we had been notified of the situation, we would have firstly apologised for any inconvenience this may have caused you, then secondly provided free postage to return the trousers to be rectified at our own expense. Alteration timescales of 7-14 days is clearly stated on the website at point of order and reaffirmed in your order confirmation. Trousers that have been altered are non returnable as they have been customised to your own requirements. We always suggest ordering standard, non, altered trousers first to ensure the fit is correct before ordering garments with alterations that can’t be returned.
We are sorry that we weren’t given the opportunity to put this right for you as all we want is for kids to be happy and confident in comfortable clothing.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look