Stylefile.comReviews 

769
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Complete pointless ordering from this company if in the UK, I could of purchased this for far cheaper in the UK like £50 cheaper ! Just rubbish, the company needs to make people better aware of the hi... See more

Company replied

Rated 1 out of 5 stars

This is a nightmare company. Deliberately misleading consumers regarding zero mention of UK import taxes. In my case the customs charges are 50% of the item’s value. Now the parcel is held up for 20 d... See more

Company replied

Rated 1 out of 5 stars

I wish I had read the reviews on here earlier. Claim to offer goods at a reasonable price but entirely fail to mention that customs charges may apply. It would have been cheaper to buy direct from the... See more

Company replied

Rated 5 out of 5 stars

I read reviews on Tristpilot and was a little unsure of ordering. Some reviews are awful however some are great. I gambled as really wanted a pair of Nike's unavailable in the UK. Ordered late last we... See more

Company replied

Company details

  1. Shoe shop

Information provided by various external sources

On the Stylefile online shop you can find everything related to streetwear, sneakers and graffiti. Our range includes over 120 popular brands and more than 2,000 sneakers. Naturally we have your favourite brands at hand such as, Nike, Adidas, New Balance and Naketano. Shop for your favourable articles now at Stylefile.com!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

769 reviews

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No history of asking for reviews

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2.3

All reviews

(769)

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Rated 1 out of 5 stars

Untrustworthy website

Would advise anyone not to order from this website. I ordered a tracksuit and received a pair of trousers the size of a house and trying to get the refund is like trying to suck blood out of a stone. False advertisement

16 December 2020
Unprompted review
Stylefile.com logo

Reply from Stylefile.com

Hello Antoinette,

Thank you for your revieuw.

Can you please let us know what your ordernumber is?
Cause with the name Antoinette we van not find any order.

With kind regards,

Stylefile Team

Rated 5 out of 5 stars

Was a bit concerned after seeing low…

Was a bit concerned after seeing low reviews on trustpilot but my overall experience was perfect. There was a slight delay in the delivery but obviously understandable with the whole covid situation. Great quality clothing at great prices. I usually buy clothes from the UK so due to them leaving the eu, I can definitely see myself purchasing from stylefile more often

15 December 2020
Unprompted review
Rated 5 out of 5 stars

would recommend

bought shoes from stylefile to be delivered to Ireland, delivery remained fast even during covid, price was reasoable and the item came exactly as advertised. good service :)

10 November 2020
Unprompted review
Rated 2 out of 5 stars

When i try to finish the the checkout…

When i try to finish the the checkout it says that the website might be with heavy traffick and it says try again later. This is the third day in a row.... fix this

11 October 2020
Unprompted review
Stylefile.com logo

Reply from Stylefile.com

Hello Hugo,

Thank you for your feedback.

You need to try to place an order with the browser Firefox.
That will not cause any problem placing an order.

With kind regards,

Stylefile Team

Rated 5 out of 5 stars

So far so good!

I ordered a north face coat from style file however I was hesitant because of the reviews on Trustpilot. The coat arrived on time, it took around 4 workings days and to be honest I expected it to be longer so this was great. I’ve had to send the coat back as the size I ordered was too big, I’ve re ordered the correct size from them and again expecting it within the same time frame. I’m hoping I won’t have any issues with the refund process, I will update my review with how this went. All in all, a decent company!

I received my refund within the time frame given, cannot fault this company.

27 September 2020
Unprompted review
Rated 5 out of 5 stars

Literally came in 3 working days to…

Literally came in 3 working days to Ireland . Prices are so much cheaper on here too . Couldn’t recommend this website for like . Some people seem to have a bad experience but this website is legit at first Glances I thought it might be fake but nah it’s actually good .

22 September 2020
Unprompted review
Rated 5 out of 5 stars

Nice shop

I see lot of bad reviews here but I dont understand why, i make my order at tuesday 15.9., parcel was shipped at wednesday and delivered today at saturday in Croatia. I found sergio tacchini retro tracksuit here for 83€, in other shops same tracksuit cost 120€.
They are reply to all my messages on facebook.

19 September 2020
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. I've ordered a pair of trainers, they shipped the order late (due to covid, that's okay). There was an issue with the courier and they don't reply to my emails!! Don't buy from these people, they're a joke

14 September 2020
Unprompted review
Stylefile.com logo

Reply from Stylefile.com

Hello,

Thank you for your feedback.

Your order was send on 08-09-2020 and was delivered on 15-09-2020, within 5 buisness days.
That is also what we have written on the webiste that the delivery time is 2 - 5 buisness days, weekends are not buisness days.

All your emails where answerd as well, so you have any email that is been unanswerd?

With kind regards,

Stylefile Team

Rated 5 out of 5 stars

Give them a chance ;)

At first I was a bit scared to buy here after seeing such bad reviews, but the product I bought had suck a Low price compared to other sites that I decided to give it a try. It took them 3 days to send a message with the confirmation of my package been on its way, and it arrived at my house in less than a week since I made the purchase, so I am very happy.

11 September 2020
Unprompted review
Rated 1 out of 5 stars

I have ordered 5 t-shirts from this…

I have ordered 5 t-shirts from this website and didn't get any emails, and at their website at my orders it says: payment outstanding so i don't know what to do, i don't want to lose 101 euros. Their costumer form don't work.

27 August 2020
Unprompted review
Rated 1 out of 5 stars

Fraudulent charges!

There was a fraudulent charge of $140 on my social security disability debit card. I had never even heard of this company! Disputed the charge through our debit card company and the charge was returned. Just to have ANOTHER fraudulent charge of $170
this time on my social security disability debit card by stylefile 24 hours later! I had never even been on their page! I have never received any products from this company. Went on their page to contact customer support and there is no way to without an order number.

I was told we have to contact the company to get the money refunded, they can't even be contacted.

I am on a fixed income and cannot afford this.

Since they are in Germany, it will do no good to contact the police here.

Canceled my card.

If this is how this company is, if I was shopping for what they sell? If I could afford $170? I wouldn't go through them!

18 August 2020
Unprompted review
Rated 1 out of 5 stars

Never will I do business with this…

Never will I do business with this company, be careful as I purchased items off them which were returned. After a few emails and proof the item was returned they still saying they haven't received it despite providing proof it was signed for. Will be in contact with my credit card company to raise a dispute. Never again will I deal with them.

3 August 2020
Unprompted review
Stylefile.com logo

Reply from Stylefile.com

Hello.
we are sorry that you are not satisfied with our service. Due to increased parcel volumes, the processing time of returns can currently be up to 14 working days. Our logistics department is working hard to remedy this situation. Unfortunately, we can’t speed up the process and, in the meantime, ask for your patience.
Best regards,
Your Stylefile Customer Service Team

Rated 5 out of 5 stars

I liked everything

I liked everything. Purchase arrived within 4 days to Latvia. My new shoes ands socks are amazing. I definitely recommend Stylefile.🥰

29 July 2020
Unprompted review
Stylefile.com logo

Reply from Stylefile.com

Hello Liva,

thank you for your positive feedback.

We are pleased to hear that you are satisfied with our shop and the service we offer.

See you soon in our shop!

Best regards,
Stylefile-Team

Rated 1 out of 5 stars

Refund, there are no refunds.

I was initially impressed by this company, however after returning a faulty item, stylefile.com acknowledged the fault and advised a prompt refund would be made.

Since then they have avoided completing the refund with delay tactics, avoidance and lies.

My advise would be to not trust this company

8 July 2020
Unprompted review
Rated 5 out of 5 stars

I was sceptical to purchase from this…

I was sceptical to purchase from this website given previous reviews but I was looking for a particular pair of Levi shorts and this was the only place that sold them. They were dispatched 2 days after placing my order and I received them today, so they arrived within a week. Excellent service from StyleFile, thank you!

8 July 2020
Unprompted review

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