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See what reviewers are saying

Rated 5 out of 5 stars

The battery was listed correctly for the TomTom Go model I was looking for. The manual to change out the old battery was found else where but the site is clear on what you are buying. Delivery was as... See more

Rated 3 out of 5 stars

Ordered an item on February 7, sent money as stated on invoice, contacted support, because I didn't get any update on the payment being received or the order being processed. Proceeded to contact... See more

Company replied

Rated 4 out of 5 stars

Fast delivery, good product , a description how to install the new battery would be nice. The Battery works amazing and my Dyson is like brand new.

Rated 5 out of 5 stars

Good product. Deliver on time , resalable price .easy process . Clear follow up the product . Recommended

Company details

  1. Electronic spare parts

Written by the company

Bij ons vindt u een uitgebreid aanbod aan accessoires voor GSM, digitale camera, iPod en PDA. Bezoek nu onze webshop op www.subtel.nl en overtuig uzelf van ons aanbod!


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Ordered a new battery for my laptop…

Ordered a new battery for my laptop on 14/7. Got an email from their courier on 16/7 that it will be delivered in 2 working days. Today 25/7 still did not get the package. Called the courier several times. They acknowledge it is in their warehouse and they promise me to call back but they still did not. So I do not know when or even if I will receive my ordered items. Seems Subtel uses cheap courier service companies with result that I need to go after the order myself.

25 July 2022
Unprompted review
Rated 2 out of 5 stars

Unsatisfied new customer

Sorry but your product is not Compaible with my Panasonic K20D's batteries as per your advertisement.
Besides it the delivery took too long.
Kind regards,
Private Nino

11 June 2022
Unprompted review
subtel.nl logo

Reply from subtel.nl

Hello,

The model number K20D is not in the compatibility list of the item you ordered. We say on our website that GLS deliveries for the Netherlands can last up to 3 days, what it took it your case.

Rated 4 out of 5 stars

Genuinely good service

Thanks very much for your great work and genuine service .Bought a laptop battery 1year ago, it got faulty and sent you guys a message with my complain and a new one has been sent to me ❤️.

20 April 2022
Unprompted review
Rated 1 out of 5 stars

Low quality customer service

Low quality customer service, misleading information on the website. I’ve ordered the battery which was described on the website as suitable for Amazon Kindle 3G. The battery that arrived didn’t fit the device. The store refused to cover the return shipment costs, while the price for sending it back was more expensive than the battery itself.

Better buy on Amazon - it will be cheaper and at least you get a proper customer service if something goes wrong.

30 March 2022
Unprompted review
subtel.nl logo

Reply from subtel.nl

Hello,
The battery you ordered does not replace your original battery. All the informations regarding compatibilities are indicated on our website in a clear list under each item. It is therefore not misleading, since all informations are there. We assume the return costs for exemple in case of compatibility problem coming from us, defective items, wong item delivered and so on. In the case of a cancellation, we do not assume return costs, as indicated on our website.

Rated 4 out of 5 stars

Delivery should be faster

Delivery should be faster, but products are good.
On their website, Subtel mentions on their NL-website that the delivery of the goods is with 2-4 working days. In reality the delivery took 1 week because the products come from Germany.
Because I was waiting on the products, I contacted Subtel's customer service about the shipment status and they told me that Subtel didn't track-and-trace my parcel and were not able to give me an update of the status of the shipment.
Advice: Pay by creditcard so you can easily recall the payment in case your shipment is lost.

13 March 2022
Rated 5 out of 5 stars

Subtel - Powertool replacement battery - Good

Ordering, payment, postal went well and battery seems good quality and fits perfect. Glad I could still get a new battery for the older model AEG powertool. Only just started to use the battery, charges on original charger and works well. Hopefully also on the longer term.

30 October 2021
Rated 5 out of 5 stars

Great service

Great service, battery fits well on my Mac air, also all tools were supplied to complete the repair
Thanks

21 September 2021

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