Suitcase.com Reviews 548

I ordered a carry-on suitcase for a trip two full weeks in advance and still did not receive it in time for my trip. The product to one week just to ship and over a week to get to me. Customer service was useless and had no information for me regarding when to expect delivery of my item. I got this email for a survey and I hadn't even received my product. Overall bad experience. Never again. Lesson learned. I will be returning this product whenever it finally gets here

The order process is smooth. The item is just as described. The price is good.

The product was exactly what I asked for, no complaints. It was just that the shipping took several weeks and there wasn't any communication to help me feel at ease with the delay.

My husband really wanted another Samsonite 21" carry-on but with only two solid wheels instead of the popular four-wheeled spinners. After much searching both in stores and online we found what we were looking for within our price range. The transaction was painless, and it arrived in the time they said it would. I would buy from this site again.

Why did they ship my order on Tuesday if I placed the order on Sunday?

I purchased luggage $100 cheaper than anywhere else. I received it faster than I expected. Quality product from a quality retailer.

Easy purchase, product as described.

Perfect size and styling... matching the leather in my Stingray. I'll be back for more. Fast delivery too!

I ordered a piece of luggage from them that they indicated "In Stock". After a few days of no message regarding shipping, I called. They said that they had the item and it would ship "today or tomorrow". I waited. I called again the next day. Same story. I waited and still no shipping notice. I called again and was told the item would be in at the end of the week and that they were sorry for the inconvenience. Finally, someone called me and said the item was backordered by the manufacturer and it would not be in for three weeks. The order was cancelled and they refunded my money. However, I had to an extra $20 to get the item from another vendor. Great prices, but they don't deliver and do deceive.

happy with the bag, the inside is in plastic, I was expecting textile.
unexpected COD charges .. half of the value of the bag when it arrived...

very good this luggage.
l like that.

Great product!

Its a great site for luggage, fast and prompt service, if you are planning to travel domestic or international, best place to order your luggage, so what are you thinking, log on now :)

Suitcase.com is the best website I've found for quality leather goods--I am especially fond of well designed, high quality leather handbags, backpacks and accessories for work and travel. Suitcase.com will be my first stop from now on.

After weeks of searching for just the right bag, my red, Clark & Mayfield, cross-body laptop bag met all of my needs and exceeded my expectations. Excellent design and exquisite quality!

You are Excellent

They have awesome, quality selections,
and I love their free shipping on orders of $75 or more! Their customer service is spectacular!

I had ordered from another company the exact same Samsonite suitcases... I found your website and, lo and behold, there were the same exact same suitcases for $62.00 total less. So, I cancelled the first order and ordered from you guys. The cases came very quickly also. Very happy with my purchase - like the suitcases very much.

It was a small purchase but absolutely perfect!

I checked on line the ratings of suitcases and the brand " Eagle Creek" was listed as one of the best. I then, surfed the Internet and found that suitcase.com offered the best price for what I had in mind. The purchase was simple and it arrived on the very day they had promised.
I am very pleased!