Sunglasses-Direct Ltd Reviews 

302
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Outstanding customer service. I received my sunglasses and realised I had made a mistake with my order, which was entirely my fault. The return was completely hassle-free, and the replacement arr... See more

Rated 5 out of 5 stars

Seen a pair of sunglasses in John Lewis for £136, unfortunately they didn't have a pair other on display for sale. The display set were dirty and the arm was scratched. Took the manufacturer code look... See more

Rated 5 out of 5 stars

These guys are so helpful. I spoke to them before ordering to check that I had the correct product - English speaking person actually picked up the phone, no automated messages or overseas call centr... See more

Rated 5 out of 5 stars

Excellent service and great communication via email from Ashley. Nothing too much trouble as my Maui Jim “Sandy Beach” I wanted was specifically for Asian Fit!!! Next day delivery with perfect pa... See more

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4.9

Excellent

TrustScore 5 out of 5

302 reviews

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4.9

All reviews

(302)

1 review in the last 12 months

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Rated 5 out of 5 stars

delivered so speedy

I really loved my sunglasses, it was a nice surprise when I came home and found they had been delivered so quickly, not even 2 days!! The price was pretty good as well.

5 July 2014
Unprompted review
Rated 5 out of 5 stars

Fast, Efficient, Friendly and helpful

Really efficient service and fast free delivery. I would use this company again. I telephoned before ordering with a query and the friendly response was backed up with an email from the company. I wish all companies provided this level of customer service.

1 July 2014
Unprompted review
Rated 4 out of 5 stars

A pleasant shopping experience

Not only were the ray bans the best available price online, but as soon as they were in stock (1 week after I placed the order) they were sent out to me next day via special delivery.

Only negative was that I did have to chase up the order 7 days after placing it - I was then told that they were out of stock (which I was unaware of) but was informed that they should be available for dispatch the next day (thurs)... I received them this morning (Friday) via special delivery as informed.

Thanks again guys I will definitely be recommending you to my friends.

27 June 2014
Unprompted review
Rated 5 out of 5 stars

Great product and service.

I ordered a pair of Oakley Titanium Square Wire sunglasses on-line and they were received the next day. These are the fourth pair of Oakley's I've had and they are by far the best. Since they arrived, I've been wearing them all day.I made a 2 hour car journey with them on and was astonished at how clear the lenses were and how well they dealt with glare. Being titanium frames, they're as light as a feather, you hardly notice you are wearing them. Sunglasses-Direct provided a great service and were a pleasure to deal with. I'll certainly use them in the future.

25 June 2014
Unprompted review
Rated 4 out of 5 stars

Great customer service

Although the glasses I ordered were not in stock the team at sunglasses direct kept me informed of when the would be in stock and offered alternatives. Great service and the glasses where exact what my wife wanted.

25 June 2014
Unprompted review
Rated 3 out of 5 stars

good price but slow shipping

Couldn't find these cheaper anywhere else but waited a week for shipping then had to contact them to see where they were. I had a quick response saying they would be shipped the next day, not sure why they weren't in the first place when they were in stock.

24 June 2014
Unprompted review
Sunglasses-Direct Ltd logo

Reply from Sunglasses-Direct Ltd

Hi Debra,

I am sorry for the delay that you experienced with your order and have looked into this for you.

Our records show that we sent you an email on the day of your order (6th June) to keep you informed that your sunglasses would be delivered within 7-10 working days. The sunglasses were then delivered on the 6th working day.

We do offer a next day delivery service should you require them the following day, and do always provide a full refund if we are unable to fulfill the order on the next day service.

We do aim to keep all customers informed of the status of their orders at all times and we are sorry that you felt the shipping was slow on this occasion.

Thanks
Matt @ Sunglasses-Direct

Rated 5 out of 5 stars

fantastic speedy service

I wanted a pair of ray bans for my son, ordered late Wednesday evening, so classed as a Thursday order and they have arrived today, Friday. Very happy with that service. Maybe I need a pair too now! And with 8% discount that looks good.

20 June 2014
Unprompted review
Rated 5 out of 5 stars

Excellent!!!!!!!

Fantastic service from start to finish- excellent friendly service- great prices- will recommend to all- thank u for a quick delivery of my gorgeous chanel sunglasses.

20 June 2014
Unprompted review

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