Sunglasses UK Reviews 771

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high quality of the products, particularly noting the successful repairs of various sunglasses brands, often making them look brand new. Many appreciate the helpful and professional communication, with some mentioning personalized assistance in choosing the correct product or finding solutions for discontinued parts. However, some customers experienced issues with delivery, citing slow shipping times, lost parcels, or delays in receiving their orders. A few people also mentioned receiving incorrect items, such as a different color than ordered, or parts that didn't fit as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and availability. Many reviewers praise... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and outstanding customer... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of products... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised quick and free... See more

Order

Users describe ambiguous interactions with order. Many customers report not receiving their orders, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service, quick turnaround once I had realised that I didn't include an order number in with my glasses. Really nice repair of lenses - which I were smashed when my beloved RayBans fell un... See more

Rated 5 out of 5 stars

When I accidentally broke my vintage Ray Bans I thought they were done, then I found Sunglasses UK. Sent them off for what was a very reasonably priced repair. Received them back good as new with g... See more

Rated 5 out of 5 stars

I haven’t received my order at first , i tried to get in touch with your customer support, it didn’t respond as well But soon after ben reached out and explained that the parcel was lost by delive... See more

Rated 5 out of 5 stars

Needed my Oakley Juliet nose bridge repairing. Contacted Ben who was very helpful and as I don't live too far from his shop, he accommodated for me to drop off and collect after an hour. Also purchase... See more


Company details

  1. #36 of 50 best companies in Sunglasses shop
  2. #16 of 24 best companies in Optician

Written by the company

Welcome to Sunglasses UK, where we stand as a beacon of quality and sustainability in eyewear repair. Our mission is simple yet profound: to revive your cherished Ray-Bans and Oakley sunglasses to their former glory, ensuring they endure the test of time with style and resilience. At Sunglasses UK, we believe in the power of repair, not just as a means to mend but as a statement of commitment to our planet. Our world is filled with disposable commodities, and we advocate for a paradigm shift towards sustainability. Repairing your sunglasses is our way of contributing to the noble cause of environmental conservation, one pair of sunglasses at a time. We take immense pride in the authenticity and integrity of our service. When you entrust us with your beloved sunglasses, rest assured that we utilise only genuine parts sourced directly from the manufacturers. This ensures that every repair is not just a fix but a restoration to the original standards of excellence. Our commitment to sustainability extends to the very ethos of Sunglasses UK. Through repair, recycling, and upcycling, we breathe new life into older sunglasses, infusing them with renewed purpose and vitality. By choosing repair over replacement, you contribute to the noble cause of environmental conservation. Backed by years of experience and unparalleled expertise, our team of skilled technicians possesses the proficiency to handle even the most intricate repair challenges. From minor adjustments to intricate refurbishments, we approach each task with precision, care, and a deep-seated passion for craftsmanship. When you choose Sunglasses UK, you choose more than just a repair service; you choose a commitment to excellence, sustainability, and customer satisfaction. Our dedication to quality craftsmanship, genuine parts, and environmental responsibility ensures that your sunglasses endure and thrive amidst the changing seasons and fleeting trends. Join us in our journey towards a greener, more sustainable future—one repair at a time. Together, let us redefine the narrative of eyewear, transforming old into new and embracing the timeless allure of restoration and renewal.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

771 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Oakley X Metal Juliet’s

First class service on my Oakley X Juliet’s once I sussed out regarding posting my sunglasses via the free shipping. Fast turnaround from posting to delivery. The Oakley’s are as good as new.

29 July 2024
Sunglasses UK logo

Reply from Sunglasses UK

Dear Adrian,

Thank you for your fantastic review! We’re delighted to hear that you had a first-class experience with our service for your Oakley X Juliet sunglasses.

We understand that navigating the free shipping process can sometimes be tricky, and we're glad you were able to work it out. It's wonderful to know that you were pleased with the fast turnaround and that your Oakleys are as good as new.

Your satisfaction is incredibly important to us, and we appreciate your kind words. If you ever need any further assistance or have questions in the future, please feel free to reach out.

Looking forward to serving you again!

Best regards,
Ben
Customer Service Team
Sunglasses UK

Rated 5 out of 5 stars

Top notch service and repair

I smashed the lens on my Rayban aviators, they were a few years old but have sentimental value, so I wanted to keep and repair them.

Hunted around online for Lens replacement and found Sunglasses UK with great reviews. I sent an enquiry as I didn’t know the type of lens or model no. Ben was super helpful and responsive and the price was worth it, especially only a tenner to fit.

The repair took 2 weeks from start to finish but with free postage. The glasses I’ve received back are as brand-new, can’t believe how great they are, frames polished and hinges tightened.

A great service!

2 August 2024
Unprompted review
Rated 4 out of 5 stars

Ben has done a great job on my glasses.

Ben has done a great job on my glasses.
I’ve had my Juliet’s for a very long time and was nervous about sending them off.
The only fault I do have is I asked for new rubbers to be replaced and they missed doing the arms.
Emailed Ben and he has said he will post them out to me but just waiting for them to arrive.

17 July 2024
Rated 5 out of 5 stars

Ray Ban replacement polarised lens

Great service provided RB lens no longer available for my model but Sunglasses uk cut down larger lens while maintaining the logo . Excellent comms and fast service highly recommend

27 July 2024
Unprompted review
Rated 5 out of 5 stars

Replacement Lenses

Ordered replacement lenses for my sun glasses and received them within a week, lenses arrived at described, very happy with the service, would definitely recommend sunglasses uk.

24 July 2024
Unprompted review
Rated 4 out of 5 stars

The service was very quick and the…

The service was very quick and the glasses were fixed pretty well - the communication could be a bit more forthcoming or include a few more updates to improve the service to 5 stars!

4 July 2024
Sunglasses UK logo

Reply from Sunglasses UK

Dear Jonathan,

Thank you for your feedback and for choosing our service. We're glad to hear that you found our service quick and that your glasses were fixed to your satisfaction.

We appreciate your suggestion regarding communication. Providing timely and detailed updates is important to us, and we're always looking for ways to improve. Your input helps us to enhance our service, and we'll certainly work on providing more frequent updates in the future.

Thank you again for your valuable feedback. We hope to serve you again and provide you with a 5-star experience next time!

Best regards,
Ben
Customer Service Team
Sunglasses UK

Rated 5 out of 5 stars

Rayban parts delivered

Rayban parts delivered. Unfortunately the first lot got lost by Royal Mail but received an email apologising (not their fault). With the replacements being sent and delivered soon after.
Would definitely use again as conscientious owner with great customer focus.

22 June 2024
Rated 4 out of 5 stars

Easy to use and genuine parts

Easy to use and genuine parts. The only slight issue was a delayed delivery but when I emailed to enquire about delivery time I was emailed back straight away and the person looked into this. Great service and would highly recommend

17 June 2024
Rated 5 out of 5 stars

My favourite Ray Bans made to look brand new!

The temples/arms on my old ray bans had worn and needed replacing. At first I looked to buy new glasses but couldn't find the right size. Luckily I found SunglassesUK who in less than a week had replaced the temples and serviced the frames to make them look brand new (free postage and delivery too). Great service and highly recommend - certainly cheaper than buying new glasses.

10 June 2024

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