Sunglass Hut Reviews 

Triple checked that I selected in store collection so I would have this as a present for my girlfriends birthday in time. When the order confirmation came through it changed to the slowest home delivery possible. Messaging support 2 minutes after placing the order they told me it was too late to change. Great birthday this will be.

Update: It has been over 10 days since I paid and my sunglasses are still held up in a UPS facility in Italy 5 days after their due date and a week after her birthday. Live agents are ignoring my requests for help and she won't even have her sunglasses in time for holiday. Terrible service.

My wife bought a pair of glasses as a gift, however they were too small and when we tried to return them, we were advised we were outside the 15day window, despite them advertising a 30day returns policy. Their customer service is some what to be desired as there is clearly no human factor taken into consideration and even when speaking to them on chat, they advised they would honour a returns, yet never received a returns label.

Not a company I would recommend based on their aftersales and customer service.

Prices in store do not match website prices and they charged me £100 more than they were advertising the glasses for in an email they sent me, contacted their customer services about it and all I got back was sorry they’ll talk with the store and never heard anything back after that. Clearly quite happy to rip people off and not care when you challenge them on it as was offered no refund of the difference. I highly recommend avoiding them altogether and going to a store that actually has some care for their customers.

Terrible and aweful first experience with these thieves. I made an order a month ago. I still dont have my product !! Don't make the same mistake I did..scammers ! Im now disputing this with my bank.

I purchased sunglasses in the York store and was talked into signing up to their loyalty scheme. Once i signed I received multiple emails and offers along with loyalty points. I have tried to log into my account to spend the points as they’re valued over £400 but, all of a sudden they say I don’t have an account they can find in customer service. The funny thing is at that moment I also added the loyalty card from my email to my Apple wallet. I received an email notification saying this was done and had earned extra points, but somehow they can’t find my account. It’s definitely a lie. And I’d say a breach of contract from the sign up point of view… I have all the emails and screenshots of my account and loyalty number …it’s like they are doing this deliberately so I can’t access that amount of money/ points .. and yes their online customer service is diabolical no response total work evasion on their side. Disgusting at this point spent so much money to earn these points and they pretend we don’t exist… take our private information on the premise of loyalty sign up and here we are … absolutely disgusting I would like my amount to spend on the glass I have seen ….

Brought a pair of Chanel sunglasses in January for my birthday this year from Spain I live in the uk and they have come apart at the bridge at the nose so broke and unwearable I rang sunglasses hut near were I life they said there is nothing they can do chat with customer service cannot get through to anyone sent an email no reply do not buy anything from them it’s absolutely disgusting I’m going to get In touch with my credit card company to see if there is any way they can get my money back from the scam company STAY CLEAR I’m left with a pair of expensive glasses should have gone direct to Chanel

I am extremely disappointed with my recent experience at the Sunglass Hut store in Midtown Plaza, Saskatoon, and even more disappointed with the lack of support from Customer Service.

Earlier in the week, the store manager confirmed that I would be able to use my 50% discount on a pair of sunglasses I wanted to purchase as a gift for my wife. However, when I returned to complete the purchase, she refused to honor the discount without providing any clear explanation.

What made the experience even worse was the manager’s attitude. She was rude, dismissive, and made me wait unnecessarily, leaving me feeling embarrassed in front of other customers. As a loyal Sunglass Hut customer who has purchased many pairs of sunglasses from stores across Canada over the years, I have never experienced such unprofessional treatment.

I contacted Customer Service hoping they would investigate the matter and resolve the issue fairly. Unfortunately, they were unwilling to help and did not provide a satisfactory resolution. It is very disappointing to see a company stand behind such poor customer service.

After many years of shopping at Sunglass Hut, this experience has completely changed my opinion of the brand. Because of the way I was treated in-store and the lack of support afterward, I will no longer be shopping at Sunglass Hut, and I cannot recommend the company based on my experience.

I ordered 2 pairs of sunglasses as the second one was half price. For some unknown reason they decided to split the order, but obviously with no notification. I received a package quite fast, but surprisingly with only one pair of sunglasses. I've checked the order on their site and found out that the other pair was to be delivered at a date the week after. Eagerly I awaited the delivery date and....nothing. All I had was some communication from UPS saying the package is "on the way". Spent an hour in the evening chatting with an agent called "Rev", who completely ignored my request for a name but assured me they will investigate. When asked how long is it gonna take, they said 15 business days. I reminded them that I am going on holiday and these glasses were purchased for this reason and asked them to send me a pair while they investigate, but I was told "that's not the way it works with them" In the meanwhile, my money was taken, I have no sunglasses and I'm waiting 15 working days for them to investigate a lost package. Unfortunately this is my first and last time visiting their site and I wouldn't recommend them to anyone, due to complete lack of communication and poor customer service. Completely disappointed by such a well known company.

Usual stuff judging by other reviews. Purchased item that said in stock ready for immediate dispatch etc etc. was dispatched later than stated and from somewhere in Europe. UPS had a tracking number but couldn’t provide me and info as the item hadn’t been received by them and were almost at 10 days by this point. Eventually get to speak to someone at Sunglasses Hut, but only via online chat and that was hard enough to get to, and is also abroad somewhere so the messages are translated via AI and it’s pretty annoying to say the least. Asked for a refund but of course they want to chase their carrier to get their product back etc before doing something so absurd as to refund me for an item I never received. Poor huge corporation….. won’t someone think of the giant multi faced corporation? So I now have to just wait for them. No email confirmation to say sorry and we’re on the case or even a feedback request from them. So I won’t hold my breath. Will have to chase again. Oh and the track my order link in the dispatch email from last week links to a previous order (the first half of this order) so just shows as delivered. Just don’t buy from these giants with terrible customer service and reviews. Go elsewhere

Don’t order from here, worst customer service and returns. I sent some glasses back for a refund, waited the unusually long 15 working days for a refund, no refund. Contacted their online chat who said a refund would be processed within 48hours still no refund, then contacted by email and still waiting for my refund. Now been 23 working days (nearly 5 weeks) since I returned the item and still no refund.

STAY AWAY. I am having to contest the charge on my credit card since they absolutely won't honor their own free return policy. If that doesn't work, I will take them to small claim.
Scumbags full stop.

Suzanne helped me chose a pair of sunglasses for my Mum. She was very friendly, helpful and efficient. At a busy time in the shop she was patient with her time.

The glasses worked out very well.
Thanks.

Really terrible customer experience to find out why my order still hasn’t delivered. Company doesn’t want you to call them so they put you in an endless loop of “contact us” on their website which just reloads the Contact Us page. Googling the phone number I called and had to go thru about tweety call routing options. Why do companies continue to create a poor shopping experience for consumers and then expect brand loyalty?

I ordered sunglasses as a birthday present. Evri marked them as delivered but they never arrived. As the birthday was imminent I had no choice but to go and buy a replacement pair in store.

I contacted Sunglass Hut to request a refund. Instead of processing one, they dispatched a replacement pair without my agreement. I was then told I had until 17th June to return them. I was abroad on holiday and emailed to explain this was not possible - I received no meaningful response.

I returned to the UK later than planned due to illness. Today I contacted their live chat three times to try to resolve this. On each occasion the agent ended the chat without helping me. On one occasion I was told I had already been given instructions. On another I gave my order number as requested and the chat was immediately closed.

I have been a customer acting in good faith throughout. I never wanted the replacement, I notified them I could not meet the return deadline in advance, and I have been met with complete indifference. I am now raising a dispute through Klarna.

Avoid ordering online from this company.

Nicholas who assisted me was super helpful , attentive and has provided a friendly service. I enjoyed my shopping experience and will highly recommend.

I bought a pair of sunglasses from the San Diego airport unit prior to catching a flight overseas. I discovered an issue with the glasses which was unfortunate.

However, I have to give positive feedback to Nicola J-C, Snr Director of Retail Operations who emailed me and called me - and resolved the issue very professionally and without question, despite me being many miles away overseas. Impressed by the service in resolving.

Never buying from them again. Their after-sales service is practically non-existent, and warranty support seems to disappear the moment the payment is made. Even after spending ₹50,000+ on glasses, they always find an excuse to avoid taking responsibility.
What’s disappointing is that they aggressively ask customers to leave 5-star ratings right after a purchase, long before any service issues arise. I have been a loyal, repeat customer for years and have consistently given them 5-star reviews, but when I finally needed support, that loyalty meant absolutely nothing.

So Save yourself the frustration and buy directly from the brand instead. At least you’ll have a better chance of getting genuine warranty support and customer service when it actually matters.
(This is about Vega City Bangalore Store.)

I just want to return a pair of sunglasses that i bought from Heathrow airport. The phone number for the store in Heathrow doesnt work, the phone number for general customer service doesnt work (the call is just dropped automatically), and there is no reply to my email. Im entitled to get my money back, I have full receipt, but no one will help me.

Returned a pair of sunglasses that didn't fit at the end of May, still no refund and whenever I contact them to ask where it is they tell me different timeframes for the refund and then cut me off!! Utterly appalling customer service. I was going to buy some different sunglasses with the refund but after this experience I will never spend with them again. Avoid like the plague!

Update 25th June: Had an email telling me that the refund request has now been made and will take 5-7 business days from now... I returned the sunglasses on the 29th May so they will have taken a month to refund my money. Great example of how to lose customers, well done!

Kayla in the Southampton store was amazing. She was so nice and friendly and was really patient with me whilst I faffed around with which pair to buy. Absolutely unreal customer service :)