Sunplay Reviews 1,322

Purchased a light kit and description and photo did not illustrate the base that is sold separately..purchased the base and tried to return there is a 35 percent restocking fee and you pay shipping which was $63..I would lose money returning..be aware of descriptions

I ordered more pool pain because I ran short. I ordered on Sunday the 19th expecting the order to ship Monday. On Tuesday I still had no tracking # so I called customer service and was told our warehouse was closed yesterday so it hasn't processed. "Can you put a rush on this?" No. "Where is your warehouse?" I don't know she answers. She had zero concern for me as a customer. She said to check back with her on Thursday if I still didn't have tracking. I paid more to get the product faster and it appears I wont even get it when I needed it.

They advertise a free small light with the SR Smith kits that include lights and transformer. The free light is no longer included. It took weeks to finally get what they advertised, but they did not want to provide it. They still haven't changed the language on their site.

Was told that a 920 cable would would fit a 930 prowler. Communication cable did not fit. Paid to ship it back and was charged a restocking fee.
Had to open the to see if it would fit. Admitted that I opened it. Agent said both ends were opened which was not true. At that point it was argumentative. Will not contact this company again.

My return specified take a picture, I did so. When the item was returned they said the packaging was written on and they had to replace it so charged my $75+.The packaging was perfect, when I opened it I realized it was wrong so contacted for return. I called they said they could not help even though the had the item and it was unopened and perfect! Bordering on a scam!

always have the best prices on OEM products and fast shipping

Website says item is in stock yet I am going on almost 4 weeks with no shipment or ETA

Perfect, Thank you

Could not complete order twice because of "internal fraud software". Called multiple times to order over the phone or prove it was not fraud and got ZERO HELP. I asked to speak to a manager and again was told they could not help resolve the issue but to order again. Like an idiot I did. It tied up 7k for a month and still no heater. It's cheaper for a reason. This was a ridiculous experience. If the price is too good to be true..... You get what you pay for. Ordered from another company after waiting 2 weeks and had a heater in 2days!!!!! For a business this was extremely important. Do not trust this company.

ordered part on Oct 4 website says ships in 3 to 5 days when i emailed to get tracking I was now told it will be 4 to 6 weeks. At this time still have not received product

Customer service was very helpful. I ordered the wrong item. I sent an email to get the order canceled and they did so with no issues. Went ahead and ordered the correct items and they came with no issues.

I was so pleased to find this part for my Polaris pool robot. It is not something kept in stock locally.

Absolute scam of a company. You might as well not look at your product if you want a chance at returning it. Their policy is a joke. $300 purchase not even used and they denied the return. I will be reporting this company to the BBB.

Quality replacement part at a fair price. It was a pleasure to work with this company

We ordered our Jandy Salt Cell. It arrived very quickly and our pool is back to normal. So glad I found them online!

Received product on time. Works fine. Will order from company again in the future

Best price you can find. OEM part. Super fast delivery. My pool guys said they couldn’t even get this part for themselves at their cost for the price Sunplay sells them for. Honestly, what sold it for me though was the shipping. My heat exchanger developed a leak and no one had faster shipping. I was willing to pay more if another company had faster shipping, but turns out, Sunplay had the fastest shipping at the lowest price. Im super impressed. Customer for life here.

Ordered Jandy light engine. Did not work. No return/refund from Sunplay or Jandy.

Take your business someplace else. Morons for employees, twits on the phone with zero product knowledge. No expidited shipping. They are just another useless stinking hole in the ground.

Not happy. Came with no manual