Sunrise Reviews 

I see a lot of negative reviews but I've never experienced any of those issues. My experience with Sunrise has always been good.

Wanted to cancel a product and Mr. Sveshta helped with friendliness and professionalism. He also have some offers which I don’t have to pay more every month anymore. Thank you Mr. Sveshta. Keep up the good work.

Very Poor Service. The same day, I served notice to my Subscription (3 months ahead as per contract terms), the internet/TV service failed. After multiple calls to Customer Care, they sent a me new router (arrived 5 days later as there was a weekend in the middle and the client has to adapt to Sunrise working times), the new router did not work Neither. Had to get a new Internet subscription from Swisscom promptly, as Sunrise clearly told me that they did not know what was the problem and they agreed to terminate immediately my subscription rather than wait for the 3 months’ notice. They seem to have thousands of employees in Customer Care, as every time you talk to a new person who does not know what the previous employee told you, so you have the start the story again. I spoke multiple times to their contracts department, asking about my invoice for the month of June 2026, as it was due at month end and I clearly told them that I was not intending to pay for a service not received during the month. I was promised by different people, that I should not worry, a new bill will be delivered based on the cancellation but ‘surprise, surprise’ on 1st July 2026 a reminder was sent to me because the June 2026 bill was due and after calling them back again and spend 30 min on the line, I was told that I had to wait for new bill for at least 2 hours, (no solution to my problem), as Sunrise system was not capable of solving the problem immediately. In less than 2 years had 3 times problems with Internet Service. Their actually rating should be negative.

What a poor service provider, similar with their phone coverage. I will recommend to anybody not to ever think about getting any service from Sunrise. Not sure what are the regulators doing about this company

Customer Service is not really good, tried multiple times to reach out and after waiting 2 days I got called back. The issues invoice was way too high, don't know what to do now!

I am very disappointed with the customer service.

For such a large company, it is surprisingly difficult to get support. The live chat is hard to find, and even after finding it, customers often have to wait a very long time for an agent to respond. The support lines also seem to be busy far too often.

The overall customer service experience is frustrating, inefficient, and far below the standard I would expect from a company of this size. Basic communication with customers should not be this difficult.

There is definitely a lot of room for improvement.

Has become terrible. I pay so much for internet with a 5G that never has 5Gs. TV buffering every 30s and most of the time cannot have a Teams meeting.
Mobile on phone extremely poor. I live in central Geneva and has barely to bars of network. Same in central Lausanne where I work. For the price it is absolutely unacceptable.

Been a customer for over 10 years and we have never had a problem since 2020 everything changed the wifi is terrible even beyond that i does not work inside one house and the mobile data is the worst it is cheaper than others but at this point it is like having no wifi at all cannot use anything properly by far the worst wifi i have ever used in my entire life and i have even bought pods to make the wifi stronger but that did not help at all

Price Iv got its fair enough, but the reception is so bad.... lets say on a train from Solothurn to Bern where is no tunnels, Im getting reception maybe for 20% of all journey. No reception in garages where you need to charge your car... never had issues with swisscom, the only thing swisscom is a fready b....ds

Sunrise doesn’t support WiFi calling outside Switzerland. I called the Support to ask for a solution: Nice guys but with no understanding of the problem. At least, wirh no solution. Since I changed from Salt to Sunrise, I‘m no longer joinable in my holyday location in France!

Reasons why I would not recommend Sunrise:

1. The prices offered when signing the contract later changed without proper clarification, and my concerns were not resolved.
2. I was unable to use certain services due to system-related issues, yet I continued receiving cancellation fees and charges.
3. I was promised credit notes and was told “yes, we guarantee it.” More than two weeks later I was still waiting, and the guarantee had changed to “we cannot promise approval.”
4. I felt that additional services were often presented as a way to reduce costs, but the billing situation later became more confusing.
5. Finding available customer support and getting consistent information has been very difficult.

Overall, the most frustrating part has not been the cost itself, but the repeated need to contact support and receiving different answers for the same issue.

Worst company ever. Support lies and dont accept cancellations.

I was a customer for over 10 years and never had any issue until they tied me to a contract I never agreed to, then refused to change it so i ended up paying for wifi DOUBLE. The WORST customer service EVER and I'm gen Z so i really dont care about customer service like that but sunrise is horrible in that regard. They stop responding mid call or they redirect you a million times and now they want me to return a product they never even sent me?? I used to recommend sunrise to all my friends and family but I am very much doing the opposite now! I never write reviews but DAMN what a huge disappointment..

My father in law, a refugee from Ukraine, had a Prepaid Tarif from Sunrise.
He got offered by phone a year long contract, which he clearly didn't understand due to lack of language skills. That didn't prevent the creation of the contract.

We found out about the whole topic after 9 months, when we received a letter of the collector's office, asking for more than 1.5 years of contract.
That still didn't prevent the contract to continue for the whole year.

Btw, the recording that confirms the acceptance is saved less time than the contract duration, so hang up in any call of sunrise if they offer you something, as it may be misleading at best.

Shameful behavior of such big company.

Asked them to match Galaxus offer of 10 GB /s for 40 CHF / month.

Countered with 2.5 GB/s for 50 CHF / month.

Change subscription:
What's your name?
What's your birthday?

Cancel Sub:
What's your name?
What's your birthday?
What's your address?
Do we send you bills per Mail or post?

I had a genuinely alarming experience with Sunrise while traveling abroad, and it exposed what I believe is a serious flaw in their system.

I urgently needed access to my personal account, but Sunrise only allowed SMS verification. The problem? I had no network connectivity at the time. That meant I was completely locked out when I needed access the most.

This wasn’t just frustrating — it created a situation that could have become very dangerous (life threatening) .

When you’re abroad, you can’t always rely on having a charged mobile device AND mobile service, especially in critical moments. Designing a system that depends entirely on SMS access ignores that reality and puts customers at risk.

Sunrise should seriously address this problem. There need to be alternative verification options like email, authentication apps (such as Google Authenticator), or even whatsapp codes. Many services already offer these as standard for exactly this reason.

Security shouldn’t come at the expense of accessibility — especially in situations where people may be vulnerable. I hope Sunrise addresses this before someone else faces an even worse outcome.

the longer you are paying customer the more they take you for granted and raise prices. also beware of the 2 year discount - your price will go up more than double without prior warning. mine went from 50 to 340 per month, i had couple of subscriptions. all well explained online, but the fact remains - you would not be able to renegotiate your previous price of ~30 per month, it will be at least 60 or 80.

Terrible company. We got a call from an agent that could barely speak German. She offered us 10% loyalty discount and asked us to approve via E-Mail link. In the E-Mail we noticed that we would renew the contract for another 24 months and that the cancellation period would go up from two months (Cablecom UPC) to 12 months. So we declined and got - without former notice - another E-Mail "sorry to see you go", suggesting that WE had terminated the contract.

Fast-forward a few months later - we're still being charged for the still unsealed cable outlet that we no longer can use.

Extremely disappointing experience with Sunrice Mobile in Zurich. The service was unprofessional from start to finish. Staff seemed uninterested, gave vague answers, and clearly lacked product knowledge. I was charged around 100 CHF for a prepaid plan, which is completely unreasonable for what was offered. When I questioned the pricing, they became defensive instead of resolving it. Communication was poor, and I felt completely ignored after the sale. I would strongly advise others to avoid this provider if you value transparency and basic customer service.
Indian 🙏 carefully do not buy this mobile service... they will ripped off....

I could give 0 stars if possible.

I am waiting since 3 Weeks for an internet activation. Spent more than 4 Hours with Customer Service on the phone. Always the same answer: oh, your ticket got "lost" in the system, there is a system failure, we need to create a technical ticket; it is not solved yet.
Every second day: your internet will be activated tomorrow.

One of the worse experiences I had in this regards within 20 years!