Sunweb.nl Reviews 

Hotel oké
Skipas. We bought a extended skipas. The Connexxion lift Birgitzkopffl has not been in Operation for more than 2 years. This should not been offered as an option.
We used an electric car. Load Facility at the hotel availible👍kWh price oké 👍but you have to pay for the. Load location. 8 Euro /hour . Total 11 Hours. 88 euro 43 kWH 4,3 euro. Now we untherstand wy nowbody was loading.

The quality of the trip was fine, but not to the highest standard.
Bus-trip was good (drivers were kind), Hotel was reasonable, but 1 bed was missing some parts of the sub-supports.
Upon arrival, everyone had to put their luggage into 1 (small) luggage-room (which was already containing luggage of the people leaving the same evening), and use the same space to change clothing. Very disorganized, but the good thing was that we were able to get onto our ski's on the same day.
The free bar was good, but the beer was not very tasteful (poor quality).
Furthermore, there were unfortunately insufficient seats/tables for the entire group to have their evening/meal at the same time.

For breakfast, the re/stocking of the bread and other food was too slow at times. The girls who were serving the food, they did their best, but the kitchen was too slow.

The food itself was fine and acceptable, (sort of same quality as at home) but insufficient for us, 1 adult men, and two teenage-boys who have been outdoor all day. There was no opportunity to get a (small second dish, or and extra desert).

Finally, and the biggest disgrace, is that we had to pay 3 x 10 EUR deposit for the ski-pass, but at the end of the holiday, the local tour agent did not have the accurate money to give back the deposit, and he was not offering any solution to this.
We were not the only group with this problem, as we know that there was another group to which 5 x 10 EUR was still owed.
- Until today, this is not resolved. Unfortunate, -in our view-, it was not this person that had deserved an extra tip, but the girls working hard to serve our food were the ones that should have this tip.....

What a great appartment Sunweb had choosen in Galtur. Lovely spot.
We had one little misunderstanding and they serviced it well!

Maybe one thing to improve: For us it wasn't clear enough that the ski-pass was only for Galtur. We had to pay for extra ski-time in Isgchl.

The rooms were not clean. We had to wait vert long to check in into a non-cleaned room. Breakfast was minimal, a bit more options would have been nice. Dinner; we did not have a choice of what to eat and we have not given the hotel allergie information upfront. This is not okay because there might be allergies etc in place. The hotel was full of young students who were very loud. Even though we requested a room that was located in a quite area we were placed next to groups of students.

In General fine. We paid for a taxi from Grenoble airport to La Plagne almost €700 single trip so €1400 in Total. Although we had to wait for 2 houres at the airport for 2 other travellers. Ridiculous we had to share a taxi for this amount. Sunweb isn’t willing to compensate anything. So after 10 years unfortunately we don’t travel with Sunweb anymore from now.

Good service, good communication.

BAD: on the way back, received NO information about the bus departure, and the whatsapp with local guide worked just in office-time, or computer like, stress= late !!
GOOD: everything else, just like the booking, explanations, etc.

The hotel owner is a scumbag. He sees his hotel guests as potential convics (his own words!). When you have a complain, he doesn't even listen, only shouting and swearing.
As manager/owner you should be an example for your staff and act like that. This man is absolutely not suitable for his job.
One other day I heard him saying to a hotel guests: I don't want to talk to you, because I don't like your face!
This hotel does not meet the standards I'm use to from Sunweb.
Never again to this hotel!!

We very much enjoyed our stay at Madrisa Lodge. Very nice and helpfull staff, excellent location next to the lift, bus stop and railway station, reasonable good food and a decent and very clean room. Only the promised sauna and bar were missing.

I have been booking my winter holidays for years now with Sunweb. Always happy with their service!!

I think the holiday itself was very good arranged, we had a wonderfull time. there was a mishap between what we booked and what we got. I was told to reach out to customersupport but after a first quick response i am getting the silent treatment as we paid to much for what we got. (we booked a 3 room apartment and got a 2 room apartment)

All in all the reason I am giving 1 star is because the silent treatment is just an attempt to get me to stop responding so Sunweb does not have to compensate. An awful business practice which I do not want to reward them for. Therefore I give them a 1 star rating

We booked a snorkling excursion at the hotel (Sunny beach Egypt) and we got Abdou Rahman as our guide for the day, he is amazing and has the passion for it. Learnt a lot from his knowledge and local facts. I would book again if i get Adou Rahman as a guide for sure!! Great experience!

Fijne vakantie gehad in The Three Corners Fayrouz Plaza Beach Resort in Marsa Alam.

Wederom op website informatie over de accomodatie die incorrect is.

My flight from Amsterdam to Bodrum was changed to:
1. A flight from Brussles
2. In the middle of the night!
3. And the date moved to 3 days later.
And for that, they give us a 25eur compensation.
How do you have the audacity!
I am trying to get in touch with you. Please, look into this, and offer us a humane solution!
So far, your 'flight change team' is not helpful!

Booked on line and everything was really straight forward.
Flew to Austria and all transfers were ready and waiting. The hotel was well above our expectations and food was fantastic. We had no issues at all and we had a great holiday.

The ocean is beautiful and the room service specially Yasser the manager of the room service and Alaa is adorable. Any questions only ask Yasser. He will help you. The bad thing is that you cant smoke shisha on the beach and the food is not the best but its okey. Many pool to swim and the children will love it. Big thanx to Mustafa, Mosa and shisha guy and specially thx to Don Shon. We will absolutly be back if you allow shisha on the beach. Thx for making this trip remarkable❤️❤️

Well organised,i am very happy with sunweb

Worse experience I have ever had with a tour agency. Please do not book with SunWeb!!!!!!!!!!! I specifically asked before the trip about the bus transfer how long that takes and if they had a possibility to have a baby seat (my daughter is 11 months) and the agent on the phone said takes 20 minutes and no…we don’t have a baby seat but its not mandatory in spain. Ok 20 minutes no big deal. It took 2 hours and 12 minutes to go from the airport to the hotel…..what it a taxi would take 15 minutes took 2 hours and 12 minutes!!!!!! With a 11 months daughter crying non stop because she needed to sleep. We drove literally in circles through Gran Canaria several times through the same streets and stopped in almost all hotels. Of course I would have taken a taxi if I would have known I would do a tour around the city in the middle of the night after a 4 hours flight with a baby. Worse experience ever!