Supafituk Reviews 109

At first the showroom staff were amazing and my mother picked what she wanted and they helped her through the process. We were very pleased with the process and price. Come delivery date they sent the wrong colour cupboards. When my mother called the showroom the first thing the person on the phone said was if you want something else it will cost £2500 more, she did not offer to look into the matter at all. Thankfully at this point my sister and I got involved to resolve the matter as they should not be asking for more money as it was their mistake. We were then told that the colour my mum had picked was a discontinued item. Why let her pick it in the first place? I then called the Dronfield office and was not met with a much better response but the person looked into the matter and said that is the colour that my mother ordered despite us having photos of the cupbaords from the showroom in the correct colour. Apparently it was all our fault and they do no wrong. My mother than accepted the new colour as she just wanted the work doing but the fitter then informed us that the cupboards were the wrong size. Thought they do no wrong!!! When we called about this issue yet again it was all my mother’s fault until finally they admitted they made a mistake after endless calls and pointless arguing. The person at Dronfield explain that they will reorder the items but it is a minimum of 3 weeks before they will be made. The conversation got heated and he stated that they did not have to do this as this is what my mother ordered but they already have admitted they got it wrong. Apparently they did not have to put things right even though they had ordered the wrong items. I made it clear that I would take legal action as they have clearly made a multiple of mistakes and that we believe they are trying to take advantage of a elderly women. Then suddenly his attitude changed and there were no issues getting this resolved. We agreed to the 3 weeks as the only other choice was to get a full refund and start the process again. We asked for compensation as this seemed to be fair as these issues were their mistake, they offered an amount which we accepted. It is a shame it became who can shout the loudest contest. 4 weeks later we have finally had the cupboards fitted in the right colour and right size. All the arguing and shouting could have been avoided if they admitted they made a mistake in the first place. It was frustrating and time consuming. The showroom staff were not helpful in the matter and still were adament that my mother was at fault even though the office stated otherwise. The fitter they sent was amazing and I would recommended him. I cannot recommended this company though. I really want to support local companies but to be treated the way we were was unacceptable. I am still waiting for a respose to several questions I asked during this period.

Fabulous customer service, all the staff are friendly and helpful, nothing to much trouble

Very accommodating & vey helpful the after service is 100%& the furniture is built to last would not go anywhere else

Absolutely Fantastic. Needed a length of kitchen worktop for a childs messy play area, Lewis couldn't of been more helpful. Thanks again, it was spot on for the job.

A broken hinge on a wardrobe door, which must be at least 25 Ys old was replaced within an hour of my call for advice. Exceptional service!!

Over the years we have had supafit do quite a few jobs for us and we have always found the quality of their work is of the highest standard. We found them very helpful and with all their years of experience able to guide us with very useful advice so we get the result we wanted. I am more than happy to recommend them

The bedroom furniture we have had designed and fitted by Supafit are so lovely. The build itself is so sturdy and they feel like they will last forever! We opted for a dressing table fitted within our bay window, it makes such good use of the space and the fit is perfect. I would definitely recommend.

So happy with the work done! The quality is fantastic.

Had some wardrobes fitted in an awkward space. Received a top service throughout. Lots of options to choose from and chris who fit them has done a perfect job! 5*

Really good service from start to finish. Really pleased with the end result. Looks very smart.

Had my living furniture fitted recently and I can’t fault any aspect! Great service and great quality. Will 100% use again and recommend to friends.

This is the second time we have used Supafit - the first was in 2017. They designed exactly what we wanted, matched existing doors, handles and colours where requested. Installation was on the date agreed and the fitters were efficient, polite and cleared up well. Not cheap, but well worth the expense to get exactly what we wanted.

Very happy that we chose Supafit to design and fit our new bedroom. Someone came out quickly to design and measure up then email the plan. We visited the showroom to choose our design of door, colour and handles, there was lots of choice. We arranged our fitting day and had 5 weeks to prepare and get rid of our old wardrobes. The fitter did an excellent job and was finished in 1 day, and left everything tidy too.
The quality and fit of the wardrobes is excellent, and the L shaped corner wardrobe is huge. So glad we went for fitted wardrobes instead of just buying new wardrobes, my bedroom is now perfect.

Brilliant service from start to finish. Friendly and welcoming reception at the shop. Prompt home visit from Jenna, with great advice and assistance for the initial planning. Excellent follow-up service to fine tune the design to our specific needs.
Quality and care shown throughout the whole fitting process was of the highest level. Even the refitting of the carpet was arranged immediately after the job was finished!
Absolutely thrilled with the finished result. Many thanks to all.

We approached a few local companies for quotes for 2 bedrooms. Supafit went the extra mile with the design process, really listening to what we wanted and coming up with a few options and costs for us to consider.

I have used Supafit before on a kitchen refurb project so I had no concerns over the quality of the furniture or workmanship.

The fitters did a great job and kept everywhere clean and tidy. It was all done in the timescales agreed upfront. Special thanks to Chris who came out in the snow. He had to park the van on the main road and bring his tools 1/4 mile to the house!

Fantastic job Supafit, really pleased with bedrooms!

Excellent customer service from start to finish. I commissioned supafit to make and install, wardrobes, bedside cabinets, head board drawers and a bookcase for the whole house, they were professional stuck to their quote, and the finish on my furniture was excellent. Would highly recommend.

Wardrobes fitted with minimum of fuss and look great.

A really helpful staff, I was very pleased with my item!

Absolutely brilliant service, first class. Will definitely use again!

Superfit from the initial call to the final product excelled my expectations, they were not only very competitive, but the product is fantastic compared to those that were significantly more expensive (probably the same). Everyone completed their task in the process well and the fitter was great, he was on time and the room was left very clean and tidy.

Well done superfit ! I would 100% recommend….