The set up was fine. The £10 I paid instore for the sim card was automatically & quickly discounted from the price of the unlimited plan. So the set up was extremely easy & included giving... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Switched to S.M during Covid as saw the offers and decided they were better than my current tariff on Giffgaff. I get unlimited everything for £16 a month. Most of the time it works well for me. Alway... See more
Company replied
I bought a new SIM for my daughter from Superdrug after she hadconstant network and data issues with O2. Switching over was really straightforward, activation was quick and easy, and I was able to t... See more
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Due to a few issues relating to new H&B card number and phone sim - rewards have not been received. After some initial failed attempts to rectify previously, today - Marta via chat worked fast to fix.... See more
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Company details
- #23 of 35 best companies in Mobile network operator
About Superdrug Mobile
Written by the company
Contract-free plans with Superdrug Mobile
Enjoy the SIM-ple life with our flexible, SIM only mobile plan. Everything you need, plus lots of extra perks!
Superdrug Mobile runs on Three's strong and reliable network.
It covers 97% of the population, with fast speeds for browsing, gaming, downloading and emailing. You’ll also be able to enjoy 5G with Superdrug Mobile, where available.
Joining is easy
- Get your Superdrug Mobile SIM in store or online
- Activate your new SIM and set up your account
- Start using your calls, texts and data!
Enjoy Superdrug Health & Beautycard points
Written by the company
- It's like half price... twice
- Get Superdrug points to spend instore and online! Activate your Superdrug Mobile SIM and we’ll add 50% of what you paid straight onto your Health & Beautycard as points to spend. And when you renew your plan for the first time… we’ll do it all again! It’s simple — just link your Health & Beautycard in your Superdrug Mobile dashboard to receive your points.
- Earn double points at Superdrug
- Superdrug Mobile customers get double points on absolutely everything in store and online. All. The. Time. That adds up twice as fast!
Roaming and International
Travelling in the EU is easy using your Superdrug Mobile plan.
Travelling within Europe
- You can roam on Superdrug Mobile, it’s all included as part of your plan!
- You can use up to 12GB of data as part of your allowance for free, as part of our Fair Usage policy.
- You’ll be able to receive calls from abroad when you’re in the UK.
- Once you've used 12GB of data you can buy more by purchasing a cash add-on.
Travelling outside of Europe
- You can roam and make international calls when using Superdrug Mobile if you purchase a cash add-on.
Contact info
United Kingdom
- help@superdrugmobile.com
- www.superdrugmobile.com
4.4
Excellent
7k reviews
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At last more coverage with three!
12 July 2026
Reply from Superdrug Mobile
Hi Kim,
Thank you so much for taking the time to leave us this lovely feedback.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Nazia
The Superdrug Mobile Customer Care Team
Reply from Superdrug Mobile
Hi there,
Thank you for leaving a 5* review. We appreciate your feedback.
If you have any questions about your SIM or account, please contact us anytime and we'd be happy to help.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Reply from Superdrug Mobile
Hi Liz,
Thank you for leaving us such a great review!
If we can ever help with anything else, please let us know.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
Reply from Superdrug Mobile
Hi Stephen,
Thanks for getting in touch and leaving a review, we really appreciate your feedback!
If you have any questions, don't hesitate to reach out and we'll be more than happy to help.
Have a lovely weekend.
Thanks,
Carmen
The Superdrug Mobile Customer Care Team
Surprisingly good setvice and my…
Surprisingly good service and my internet abroad never run out unlike THREE MOBILE
6 July 2026
Reply from Superdrug Mobile
Hi there,
Thank you so much for taking the time to leave a review. I am glad to hear you're happy with your SIM card.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Michael was absolutely fantastic to me
Michael was absolutely fantastic to me. He explained everything clearly and repetitive as I was so confused and stressed. He stayed with me ages until I resolved the renewal problem. He then went further out of his way to tell me to contact my back with an issue I had with my card which I wasn’t even aware of. Overall I have been really happy with Superdrug network. Today was so stressful trying to renew. I was going to leave and go else where but once the agent changed to Michael he worked out the problem (which was my card) and got my phone up and running again.
Many Thanks
23 July 2026
Unprompted review
Reply from Superdrug Mobile
Hi Meg,
Please ignore the previous communication.
I’m going to pass your comments on to Michael. Thank you for taking the time to leave them such a good review.
We’re always here to help, so please reach out to us if you need anything in the future.
Have a lovely day.
Thank you,
Joshua
Superdrug Mobile Customer Care Team
Reply from Superdrug Mobile
Hi Lisa,
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with our service.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
Switched to S.M during Covid as saw the…
Switched to S.M during Covid as saw the offers and decided they were better than my current tariff on Giffgaff. I get unlimited everything for £16 a month. Most of the time it works well for me. Always have good customer service. Only issue is sometimes the signal drops. 8/10.
21 July 2026
Unprompted review
Reply from Superdrug Mobile
Hi Kenny,
Thanks for getting in touch and leaving a review!
I'm glad you're happy with the network and that you're happy with the customer service provided!
We'd love to look into the signal issues for you, can you send us an email to help@superdrugmobile.com quoting #5301201, please?
We look forward to hearing from you.
Thanks,
Carmen
The Superdrug Mobile Customer Care Team
The lady in Superdrug Worcester park…
The lady in Superdrug Worcester park made it easy to purchase and explained how to set it up etc.
it’s for my daughter as it’s her first phone. Easy to set up.
4 July 2026
Reply from Superdrug Mobile
Hi Laura,
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with our customer service.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
Mobile data is good for value at the…
Mobile data is good for value at the price but signal not exactly great average at best
30 June 2026
Reply from Superdrug Mobile
Hi there,
Thank you so much for leaving a review and I'm really sorry to hear about what's happened with the signal in your area. Please feel free to reach out to us via email at help@superdrugmobile.com and provide the reference number #5299766. We'd love to help have a further look into this for you!
Many thanks,
Mateusz
Superdrug Mobile Customer Care Team
Customer service …
Have been super helpful from the beginning...even showed me step to step on how to use my roaming abroad.
5 July 2026
Reply from Superdrug Mobile
Hi Farzana,
I'm delighted to hear that you've enjoyed your time with our team today! Thank you for taking the time to leave such a kind review and I'll be sure to pass this on to our team!
Wishing you all the best,
Mateusz
Superdrug Mobile Customer Care Team
only had contact for few weeks so far…
only had contact for few weeks so far so good. customer service brill. very helpful and friendly 😄
5 July 2026
Reply from Superdrug Mobile
Hi Chloe,
Thank you so much for leaving such a nice review and for letting us know that the customer service team have been helpful and friendly. It is much appreciated!
I'm going to pass on your comment to let them know they did a great job helping you out.
If you need anything else, please get in touch, and we will be happy to assist you again.
Marta
The Superdrug Mobile Customer Care Team
Perfect help from Mateusz well done…
Perfect help from Mateusz well done ✅✅✅✅✅
Thank You
18 June 2026
Reply from Superdrug Mobile
Hi Philip,
Thanks for getting in touch and letting us know Mateusz was super helpful today, we really appreciate your feedback! I’m going to pass your comments on to Mateusz.
If we can help with anything else, let us know and we will be more than happy to help.
Thanks
Nazia
The Superdrug Mobile Customer Care Team
Customer service was amazing took time…
Customer service was amazing took time to support me and mange to get me going with the SIM card
2 July 2026
Reply from Superdrug Mobile
Hi Lindah,
I am going to pass your comments on to our team. Thank you for taking the time to leave us such a lovely review.
We are always here to help, so please reach out to us if you need anything in the future.
Have a fantastic day.
Thank you,
Majenta
The Superdrug Mobile Customer Care Team
Internet is very very bad
Internet is very very bad. Sorry but I'm never bay again superdrug cart is coming from 3 network what is very s *hit
20 June 2026
Reply from Superdrug Mobile
Hi there,
Thank you for leaving us a review. I'm so sorry to hear about the experience you've had with your signal.
I've had a look on our end and I can't seem to find any record of you getting in touch regarding this. We're always here to help and we'd be more than happy to help look into this further if you're still open to giving us another chance.
To get in touch, please send us an email to help@superdrugmobile.com and include the reference #5297706. We can take it from there.
Wishing you all the best,
Mateusz
Superdrug Mobile Customer Care Team
Reply from Superdrug Mobile
Hi Craig,
Thank you so much for taking the time to let us know how easy you found the setup. I am going to pass your comments on to our teams.
I hope you have a great day.
Thank you,
Majenta
The Superdrug Mobile Customer Care Team
Change over
Didn't find the change over particularly easy to do, I had no phone for a day!! Still don't know how to renew monthly subscription thanks for replying I'm not very technical. Hopefully i can get it sorted soon.
29 June 2026
Reply from Superdrug Mobile
Hi N,
Thanks for leaving us a review!
A Superdrug SIM starts working within 2 hours of activation, but it can take 1-2 working days for your old mobile number to port over from your old network. This is the same time frame for all networks.
Auto-renew is on automatically, but you can turn it on and off in your account settings. Sign in to your Superdrug Mobile account, select Account Settings from the top-right menu, scroll down to Payment Settings, then you can tick or untick the auto-renew box.
If you have any more questions, our live web chat service is available between 8 am to 8 pm every day. Just press the little chat bubble icon in the bottom-right of our website.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
Had difficulty with accessing data
Had difficulty with accessing data. Had to return to store and assistant very helpful. Huawei phone UNsuitable without 5g.sim won't run on 4g.
Wanted 1 moth of service but was 'compulsary' to sign up with credit card details despite having bought the chip with cash. Am now in Europe with another supplier and need to terminate the automatic monthly renewal.
Have now managed to remove auto renewal.
Response from superdrug Help was very quick.
The phone service and cost are really excellent value. The system to set up and use are not easy to follow.
Everybody is not 'supertechie' and I think companies forget that us 'oldies' sometimes struggle a bit.
I will reuse superdrug . When I return.
17 June 2026
Reply from Superdrug Mobile
Hi Pauline,
Thank you for taking the time to leave us a review and I'm really sorry to hear about the difficulties you faced accessing your data.
If you're still willing to give us another shot, please get in touch with us at help@superdrugmobile.com(opens in a new tab) and include the reference 5295571. I'd love to help investigate this further to see what's happened with your data and aim to restore your faith in Superdrug Mobile.
Kind regards,
Nazia
The Superdrug Mobile Team
Customer service
27 June 2026
Reply from Superdrug Mobile
Hi Oscar,
Thank you so much for taking the time to leave a 5* review. I am going to pass your comments on to our team. I am sure you will make their day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Great help to set up my new sim
Great help to set up my new sim
Manager couldn't do enough to help @ leigh lancs
29 June 2026
Reply from Superdrug Mobile
Hi there,
Thank you so much for taking the time to let us know how helpful you found our staff. I am going to pass your comments on to them, I am sure you will make their day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
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