They compete with their own retail and had the same item for cheaper online and we had no idea and bought it for more. When we realised they refused to refund and basically said yes we have taken more... See more
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Bought 3 items for over $300 online and shipped by AU Post. Items lost after 5 days and confirmed by AU Post. Tried to contact with Superdry AU for a solution, unfortunately they don’t have phone numb... See more
Shirt sizes run much smaller than they used to and shipping/return shipping does not get refunded. I ordered 3 Large athletica t-shirts as the one I already own fits me well and is very baggy/loose fi... See more
The customer service is really the worst. Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement. Its a shame I had to waste $10... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
United Kingdom
- care@superdry.com.au
- www.superdry.com.au
1.2
Bad
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Friendly web site
Friendly web site, no questions returned and prompt refund, shopping is easy and fast delivery
10 April 2019
Unprompted review
I bought 3 T shirts
I bought 3 T shirts
One shirt had a hole in it and another had the wrong size as it did not fit like the other 2 but was supposed to be the same size .
The local stores would not help me at all .
10 April 2019
Unprompted review
My favourite brand at the moment
10 April 2019
Unprompted review
Slow postage and size too small
Slow postage and size too small. Will be returning
10 April 2019
Unprompted review
I bought a wrong size jacket and I sent…
I bought a wrong size jacket and I sent it on 26th March. Today is 10th April, I still do not receive the new clothes. The duration of return is too long.
9 April 2019
Unprompted review
Good Everything
9 April 2019
Unprompted review
thrilled with my superdry garment
thrilled with my superdry garment. Had been recommended to purchase a size larger, which fitted perfectly.
very pleased with the appearance and the fit.
Would definitely recommend
8 April 2019
Unprompted review
Extremely Pleased Customer
Ordering was easy. Delivery was speedy and efficient. Item purchased is correct and exactly what I wanted. Purchased for my boyfriend he is “chuffed to bits “= he loves it. Thank you.
8 April 2019
Unprompted review
Purchased
Visiting their site I was able to navigate with ease and find what I’m looking for. I would recommend them to anyone I know. It was a great experienced and the products I purchased has no flows what so ever.
8 April 2019
Unprompted review
Good service fast delivery.
Good service fast delivery.
Product better than I expected.
7 April 2019
Unprompted review
Awesome delivery
Bought 8 garments excelllent quality and very quick delivery . 4 days from the UK to Australia. Amazing. Great job
7 April 2019
Unprompted review
Fast Delivery Speed and Good Quality of…
Fast Delivery Speed and Good Quality of Cloths
7 April 2019
Unprompted review
Fast and trustworthy
6 April 2019
Unprompted review
Free delivery was the best feature
They had me at Free Delivery! Delivery was quick considering it was coming from UK!
6 April 2019
Unprompted review
Excellent quality clothes
Excellent quality clothes, innovative design and super fast free international shipping.
6 April 2019
Unprompted review
Items received as described
Items received as described. Fast delivered.
6 April 2019
Unprompted review
Excellent products
Excellent products, hard wearing and comfortable, great style and most of all value for money.
Trevor
5 April 2019
Unprompted review
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