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Superdry - Bradford Reviews 141

TrustScore 4.5 out of 5

4.7

MUS12 The Broadway Shopping Centre, BD1 1AH Bradford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Absolutely love Yr winter coats and superb jackets .Yr colleagues are very pleasant and helpful always ..congratulations on being a fantastic place to buy exactly what l want may you be here for... See more

Rated 5 out of 5 stars

Love the Superdry brand. High quality materials that last. They may be fairly expensive, but I've always got my money's worth out of them. If I could afford to, my wardrobe would be crammed with Super... See more

Rated 5 out of 5 stars

Saw a puffer jacket to buy for my son in laws birthday but didn't have the size in store. The gentleman the counter was so very helpful & ordered me the correct size online. He explained everything in... See more

Rated 1 out of 5 stars

I would avoid, once they got your money, the customer service after is near to non-existent. Tried to return an item in-store (Bradford), but they were incredibly rude and dismissive. I'm approachin... See more


Company details

  1. #449 of 622 best companies in Clothing Shop
  2. #189 of 240 best companies in Men's clothes shop
  3. #27 of 36 best companies in Outerwear Shop
  4. #42 of 66 best companies in Streetwear store
  5. #180 of 257 best companies in Ladies' clothes shop

About Superdry - Bradford

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • MUS12 The Broadway Shopping Centre, BD1 1AH, Bradford, United Kingdom

  • 01274 720972

4.7

Excellent

TrustScore 4.5 out of 5

141 reviews

5-star
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1-star

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Rated 5 out of 5 stars

First rate service from Superdry

First rate service from Superdry. Ordered a coat online and collected within 3 days at my local store. Needed to send back, via my local store and this was handled swiftly and efficiently by them. I had my refund within 3 days. Found a great coat in store which is a great fit . A great experience all round.

24 January 2025
Rated 5 out of 5 stars

best delivery service and best quality…

best delivery service and best quality items thank you gillian

9 December 2024
Superdry - Bradford logo

Reply from Superdry - Bradford

Hello,

Thank you for your kind words!

We're so glad you were happy with the delivery time and the quality of your items. We strive to provide our customers with a positive experience.

We hope you have a fantastic Christmas,
Superdry

Rated 5 out of 5 stars
Superdry - Bradford logo

Reply from Superdry - Bradford

Hello,

Thank you for your 5 star review.

We appreciate you taking the time to share your positive experience. We strive to keep our customers informed throughout the delivery process and are glad you found our communication helpful.

Thanks for shopping with us!

Superdry

Rated 4 out of 5 stars
Superdry - Bradford logo

Reply from Superdry - Bradford

Hello,

Thank you for your kind review about your shopping experience at our Bradford store and our instore ordering service.

We're so glad to hear you found the perfect coat! We appreciate your kind words and hope you enjoy it for years to come.

Thanks so much for shopping with us.

Superdry

Rated 5 out of 5 stars

I returned a jacket that was a little…

I returned a jacket that was a little too small and sadly the store didn't have a size up. My jacket was then ordered for me by the assistant (who was extremely helpful) and the order came within a couple of days. I'm over the moon with my service

21 November 2024
Rated 5 out of 5 stars

Great service

7 November 2024
Superdry - Bradford logo

Reply from Superdry - Bradford

Hello,

Thank you for taking the time to leave a great review.

At Superdry, we want our customers to have a really positive experience, so we're really pleased to see your comments about our Bradford store.

Thanks so much for shopping with us.

Superdry Team

Rated 5 out of 5 stars

Perfect

Perfect! The delivery was fast and the item arrived in perfect condition

17 October 2024
Superdry - Bradford logo

Reply from Superdry - Bradford

Hello,

Thank you for taking the time to leave a great review.

We endeavor to give our customers a really positive experience, so we're really pleased that everything has gone smoothly with your online order experience via our Bradford store.

If you loved your new purchase, don't forget to leave a product review as well!

Thank you for shopping with us, we really appreciate it!

Superdry Team

Rated 4 out of 5 stars

The lady at the till was so helpful

The lady at the till was so helpful

22 October 2024
Superdry - Bradford logo

Reply from Superdry - Bradford

Hello,

Thank you for taking the time to leave a great review about your store shopping experience at our Bradford store.

At Superdry, we want our customers to have a really positive experience, so we really appreciate your valued feedback.

Thank you for shopping with us, we really appreciate it.

Superdry Team

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