Love Superdry products however not happy about the shipping fee not being refunded recently following the return of products ordered on line which did not fit even though the staff member spoke to cus... See more
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See what reviewers are saying
The young lady that served me at the till was extremely helpful and understanding as I was abs full of flu and had left home without a jacket and needed 1. The floor staff didn't swarm me being over... See more
The Superdry Store in Bury is good, & I often purchase clothes from there. However I find it rather pathetic that they have now started charging for Paper carrier bags !! I know it’s not much of a c... See more
First Class Customer Service at Superdry Bury Store as Always, Friendly and Helpful Staff. Callum and Sadia served me today and nice to see Sadia back …
Company details
- #428 of 596 best companies in Clothing Shop
- #189 of 239 best companies in Men's clothes shop
- #25 of 34 best companies in Outerwear Shop
- #43 of 68 best companies in Streetwear store
- #172 of 253 best companies in Ladies' clothes shop
About Superdry - Bury
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
E04, The Rock, BL9 0ND, Bury, United Kingdom
- 01617 975710
4.5
Excellent
173 reviews
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We found what we were looking for
We found what we were looking for and happily you had almost the full range as shown on the website.
18 September 2024
Friendly staff and polite
Friendly staff and polite, got what I needed and great products
18 September 2024
I really like the design of many of…
I really like the design of many of your products, and for me I like the stores are a nice place to be in
2 September 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Went to the store to collect my item…
Went to the store to collect my item and they said they have not recieved it. I am still waiting for confirmation to collect my item and still not recieved
3 September 2024
Reply from Superdry - Bury
Thank you for taking the time to give us your feedback. We always do our best to give our customers a positive experience, so we're really sorry that we've got it wrong this time. We have sent you an email to get this sorted out for you. Thanks again for taking the time to leave a review. We really appreciate all feedback.
Kind regards,
Superdry Customer Care
Brilliant staff lovely and friendly…
Brilliant staff lovely and friendly highly recommend xxxx
27 August 2024
I was charged the wrong price for my…
I was charged the wrong price for my purchase, I had not noticed until I went bak to exchange my item as unfortunately it did not fit me, I was told at first that I would only get back the price on the garment but my docket clearly showed that I had paid £4 more, after much deliberation from the staff I was finally paid back the full amount, this has definitely put me off going back into the store as I was made to feel very uncomfortable and like it was my fault. Not happy.
14 August 2024
Reply from Superdry - Bury
We appreciate you taking the time to review your recent experience with us. We always aim to offer the best service to our customers every time, so it's really good to hear that everything's gone well. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
Excellent clothing and staff in Bury.
16 July 2024
I love the coat I brought fast service…
I love the coat I brought fast service great quality and friendly staff company was recommended to me
5 July 2024
Jacket longline
The jacket was large so returned got a smaller size now it’s great feels good quality I am normally size 14 had to get 12
20 June 2024
Reply from Superdry - Bury
Hello,
We appreciate you sharing your feedback with us about your Bury store shopping experience.
We always aim to offer the best service to our customers every time, so we love to hear from happy customers
Thanks again for the review and for shopping with us, we really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Return item
I had to exchange a t-shirt bought from the airport in euros, the staff were very helpful and I got a different size.
21 June 2024
Reply from Superdry - Bury
Hi Julie,
We appreciate you taking the time to review your recent experience with us. We love to hear from happy customers.
Thanks so much for your review and comments.
Kind regards,
Superdry Care
Friendly costumer service
Friendly costumer service. Willing to help the costumer to find what they are looking for.
16 June 2024
Reply from Superdry - Bury
Hi Jeannifer,
Thank you for taking the time to give us your feedback. At Superdry, we want our customers to have a really positive experience, so we're really happy to to read your comments.
Thanks so much for your review and comments.
Kind regards,
Superdry Care
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