My issues are always the same with Superdry and it’s the sizes! I’ve brought a s/m sized item, is that small or medium? Now the item has arrived I see it looks ridiculously large so it will be return... See more
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The initial delivery was timely. Exchange was easy and hassle free. Replacement garment quickly sent out. I personally thought Superdry provided me with a first class customer service.
Company replied
I trust you that cool company
Company replied
It's was abit small
Company replied
Company details
- #440 of 619 best companies in Clothing Shop
- #188 of 242 best companies in Men's clothes shop
- #28 of 36 best companies in Outerwear Shop
- #41 of 66 best companies in Streetwear store
- #178 of 258 best companies in Ladies' clothes shop
About Superdry - Century City
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
10250 Santa Monica Blvd, Unit 2980, 90067, Los Angeles, United States
- 310 807 8445
3.7
Average
4 reviews
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Sizes are an issue.
My issues are always the same with Superdry and it’s the sizes! I’ve brought a s/m sized item, is that small or medium? Now the item has arrived I see it looks ridiculously large so it will be returned straight away, which is such a pain if you haven’t got a printer at home to print a label.
I’ve brought a small sized item of your company before and it was to small so am stuck now on what size to buy.
5 February 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The initial delivery was timely
The initial delivery was timely. Exchange was easy and hassle free. Replacement garment quickly sent out. I personally thought Superdry provided me with a first class customer service.
22 January 2022
Reply from Superdry - Century City
Paul, thank you for taking the time to leave your 5 star review! At Superdry, we want to do our absolute best to create a positive shopping experience. Glad to hear you were happy with yours! We hope to see you again in the future!
Reply from Superdry - Century City
Hi Leornard, thanks for taking the time to share your feedback with us. Providing the best service and quality products is the most important thing for us. Thank you for your review. We hope to see you again soon.
It's was abit small
21 February 2021
Reply from Superdry - Century City
Hi George Jones, thanks for sharing your feedback with us. Providing the best service and quality products is the most important thing for us. We are sorry to hear that you thought our clothes run a bit small. We do typically have a slimmer fit, but we also have new box fits that could work for you! We hope to see you again to give us a chance to change your mind.
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