Banner for Superdry - Chelmsford
Visit website

Superdry - Chelmsford Reviews 

164
•
TrustScore 4.5 out of 5

4.4

Clothing Shop
Write a reviewVisit website
Write a review

Location

Switch location

41/42 High Chelmer Shopping Centre, CM1 1XB Chelmsford, GB

•
01245 697581

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Sophie at your Superdry Chelmsford store was amazing. Helped us exchange a jumper, no hassle whatsoever, suggested items that would be a similar design just not wool that I'd been given as a present... See more

Rated 1 out of 5 stars

Superdry only want people who are technically able to purchase their items. My mother attempted to buy a jumper as a gift from them but when it wasn’t in stock they refused to order her one in as she... See more

Rated 5 out of 5 stars

The lady who served me (sorry don’t know her name) was so helpful. The store didn’t have the particular tshirt I wanted, she found it online and ordered it for me to be sent to my home. She was so ple... See more

Rated 5 out of 5 stars

I ordered a few things online which came no issues. I needed to return one of the items and I seemed to have lost my email with order number and my online account didn’t have any information from this... See more

Company details

  1. #430 of 600 best companies in Clothing Shop
  2. #189 of 237 best companies in Men's clothes shop
  3. #27 of 35 best companies in Outerwear Shop
  4. #43 of 69 best companies in Streetwear store
  5. #174 of 256 best companies in Ladies' clothes shop

About Superdry - Chelmsford

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • 41/42 High Chelmer Shopping Centre, CM1 1XB, Chelmsford, United Kingdom

  • 01245 697581

4.4

Excellent

TrustScore 4.5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(164)

13,932 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Won't exchange like for like

I purchased a jumper (£50) as a gift and it was too small for the recipient. I went to the store at the first opportunity I had. Even though they were still selling the same jumper at the price I paid for it (full price) they refused to swap the jumper to the next size up because I was outside of the returns/exchange window.
They would not have lost money or a garment they couldn't resell - instead they have lost a loyal customer. I will not spend any more money with them

9 February 2026
Unprompted review
Rated 5 out of 5 stars

10 out of 10 - Quality

The lady in the Chelmsford shop knew exactly what I was after, within 2 minutes of being in the shop, she showed me the top i was after & I purchased it. I love Superdry quality. 10 out of 10

12 January 2026
Rated 5 out of 5 stars

Chelmsford shop very helpful.

I ordered a few things online which came no issues. I needed to return one of the items and I seemed to have lost my email with order number and my online account didn’t have any information from this order. I tried to contact the live chat option but never anyone to help. Sent a couple of messages and no help at all. I then contacted the Chelmsford store and spoke to the manager Rosie. She went out her way and within the hour she called me back after speaking to the appropriate people with my order. I then took this item back into the store and got a refund. Very friendly staff and a great example of how shops are still the best way to shop in my opinion.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Winter coat.

My experience in buying a new winter coat was good apart from they didn't stock my colour,so stood in shop ordered a click and collect for item I wanted and it arrived very quickly and was perfect

27 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look