Ordered a skirt in store but never arrived checked why and IT issue refund arrived and lovely assistant told me to reorder online as they had some but delivery was indicated as 29th but arrived 23rd... See more
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Twice I have ordered online and not received my order. I have only ever ordered from here twice so that's every single time. Before Christmas I ordered a red hoodie that did not arrive and then in the... See more
In all honesty I visited Touchwood, Solihull superdry and the lady that served me at the till didn’t greet me, say please , thank you and didn’t raise a smile. It would have been nice to have been g... See more
Company replied
Really nice quality clothing, and the Gilet i bought makes sense for the environment too with its padding made from recycled plastc bottles. Good price too on the bright yellow coloured ones. An... See more
Company details
About Superdry - Solihull
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Su-62, Touchwood, B91 3GJ, Solihull, United Kingdom
- 01217 040659
4.5
Excellent
225 reviews
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Friendly staff
9 November 2025
High quality products for the price paid
Always buy my coats/jackets from Superdry because of the high quality material, zips and warmth also the fit. Just bought a sweater from the Solihull branch and again Excellent quality wirh excellent customer service. Just a shame alot of the shops closed.
26 October 2025
Great Service
Superdry Touchwood, Solihull always provide great service, The whole range of products I find are great quality, fit me well so much so I don’t tend to shop anywhere else.
18 October 2025
Wonderful service
Wonderful service. Ordered in store and delivered home within 2 days.
3 October 2025
Good customer service in store…
Good customer service in store & good follow up getting order delivered within 4 days. Thank you xx
1 October 2025
Shop staff were really helpful in…
Shop staff were really helpful in sorting this order and delivery
ten out of ten
7 September 2025
Great product and great service by staff
16 September 2025
I had a really good experience with…
I had a really good experience with Superdry. Their clothes are stylish and very high quality. The material feels fantastic, and the fit is perfect. I’m really happy with my purchase and would definitely recommend Superdry to anyone looking for great fashion and comfort.
1 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Superdry rocks
Superdry rocks! Great service with helpful, friendly and knowledgeable staff. Fab quality merchandise. I’ll keep returning!
29 August 2025
Reply from Superdry - Solihull
We're happy to hear that you enjoyed your experience! It's great to know our team's service and the quality of our merchandise made your visit so positive. We appreciate your continued support and look forward to seeing you again!
Superdry
Excellent customer service in store.
Excellent customer service in store.
Super friendly & knowledgeable staff
28 July 2025
My visit
Assistant very helpful but unfortunately branch carry’s limited sizes of certain items
30 June 2025
Assistant knew product great costumer service
Assistant knew product, knew when something extra we were looking at would be next delivered and where to locate on website. Also really helpful when we left something behind. Very impressed with how polite and helpful. Used to work in retail and know how difficult it can be so really appreciated that extra effort.
30 May 2025
Your customer service is very
Your customer service is very, very poor no contact phone numbers, I had no contact from you to tell me my order was ready had find out myself, so once again very, very poor
18 May 2025
The assistant was quite pleasant and…
The assistant was quite pleasant and helpful.
The product quality is quite good.
19 May 2025
Love the bright colour and quality
Went in store to purchase full zipped hoodie and had lots of choice of both colours, designs and sizes.
Staff very friendly and helpful.
Love the bright colour and quality.
8 May 2025
Superstar for Superdry
Well the service was good know exactly when my purchase was ready for collection. And of course your quality control is very good that’s important but I also knew development would be 100%.
25 April 2025
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