Service at the till was great but nobody approached us in store to check if we needed assistance.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was looking for V-neck t-shirts but there were only a couple on display mostly roynd-necked. I commented on this to the store girl and she offered to look in their stockroom to see if there were any... See more
Great range of clothes and the fitting rooms were easily accessible. Got exactly what I was looking for and the staff were lovely and friendly.
Company replied
Worst service ever the shop didn't even tell me the parcel had arrived. When opened wrong size wrong colour and then they had the cheek to say you don't want it ???
Company details
- #448 of 622 best companies in Clothing Shop
- #190 of 239 best companies in Men's clothes shop
- #27 of 36 best companies in Outerwear Shop
- #42 of 66 best companies in Streetwear store
- #181 of 257 best companies in Ladies' clothes shop
About Superdry - St Ives
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
8 Fore St, TR26 1AB, St Ives, United Kingdom
- 01736 797420
4.7
Excellent
46 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality costs....but not that much more...
All sizes ordered on line fit like a glove. Quality of products is topnotch....as you would expect from Super Dry.
17 June 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great range of clothes and the fitting…
Great range of clothes and the fitting rooms were easily accessible. Got exactly what I was looking for and the staff were lovely and friendly.
23 June 2024
Reply from Superdry - St Ives
Hi Darren,
We endeavour to give our customers a really positive experience, so we love to hear from happy customers.
Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Care
Helpful staff, good quality clothes
I was looking for V-neck t-shirts but there were only a couple on display mostly roynd-necked. I commented on this to the store girl and she offered to look in their stockroom to see if there were any more. She brought some out, as well as different colours. Very helpful
23 May 2024
Great staff, great products.
So we had seen the sales on line and popped in to look in store to look at the coats for my family. On looking at the options my son picked a coat which looked great but was not quite right for him. The staff member then came over to put him at ease and help.hime with the choices available within our price range. She was so lovely, and gave so much effort that my son found just the right thing for him. If it wasn't for her we may have just waited for another day. The product quality never let's us down, but it was the wonderful staff that made the difference this time.
6 March 2024
Service at the till was great but…
Service at the till was great but nobody approached us in store to check if we needed assistance.
18 February 2024
Such a lovely helpful member of staff
Such a lovely helpful member of staff. And great value for money on sale item. Pleased.
12 February 2024
The 2 young girls were very helpful &…
The 2 young girls were very helpful & friendly nothing was too much trouble
9 February 2024
Friendly service
2 February 2024
staff were friendly and helpful
31 January 2024
Great customer experience
Attractive, charming staff member working upstairs who was very keen to assist in me buying a new pair of trousers.
18 January 2024
All the staff in the St Ives
All the staff in the St Ives - Cornwall branch are always friendly and helpful
13 January 2024
Great staff
Great staff
Staff in St Ives, Cornwall were very helpful on both recent visits and also cheerful and polite.
6 January 2024
Amazing customer service
Amazing customer service
More than happy to help and super friendly and helpful
6 January 2024
Friendly staff always in your best store
13 December 2023
Friendly and efficient
my recent purchase from Superdry was excellent. Very friendly and efficient. Thank you
4 December 2023
Very pleasant staff very helpful.
4 December 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.