The delivery service was outstanding, and the product was exactly what I was looking for. Good quality and great fit.
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Nice thank you
I bought a pair of cargo shorts at the NYC Times Square store on Friday, August 30th, for the Labor's Day long weekend trip to LA. However, I discovered that the security tag had not been removed by t... See more
Trousers are comfortable & a good size
Company replied
Company details
- #445 of 618 best companies in Clothing Shop
- #192 of 243 best companies in Men's clothes shop
- #28 of 36 best companies in Outerwear Shop
- #42 of 66 best companies in Streetwear store
- #181 of 257 best companies in Ladies' clothes shop
About Superdry - Times Square
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Times Square, 729 7th Avenue, 10019, New York, United States
- 646 783 2380
2.9
Average
5 reviews
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horrible service and terrible attitude
I bought a pair of cargo shorts at the NYC Times Square store on Friday, August 30th, for the Labor's Day long weekend trip to LA. However, I discovered that the security tag had not been removed by the cashier when I tried to wear it. I went back to the store after my trip, guess what happened after I spent 2 hours and a round-trip to request the removal of the security tag. The store manager at the NYC Times Square location coldly asked me several times, "Do you want to return this item?" without offering any apologies. Her expression suggested she didn't care at all. No wonder this is the lousiest store in such a busy area at the center of the world. Someone in that store has horrible service and a terrible attitude. This got to be a nice story to be published.
30 August 2024
Unprompted review
The delivery service was outstanding
The delivery service was outstanding, and the product was exactly what I was looking for. Good quality and great fit.
13 March 2023
Nice thank you
31 January 2023
Unethical Management
Unethical Management. Goods have price tags on showing discounted prices but when it is time to pay they argue that you must pay full retail price. I have pictures of the tags with the marked down prices which they did not want to honor. Very disgusted by this company’s bad ethics and poor business acumen. Don’t support this store or brand!
5 January 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Trousers are comfortable & a good size
3 August 2022
Reply from Superdry - Times Square
Hi Emma,
Thank you for taking the time to give us your feedback. We always do our best to give our customers a positive experience, so we're really happy to to read your comments. Thanks so much for your review and comments.
Superdry Care
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