Superdry US - Clarksburg Reviews 19

TrustScore 4.5 out of 5

4.3

Unit 214, Clarksburg Premium Outlets, Clarksburg, 20871 Maryland, US


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Rated 2 out of 5 stars

While costumer service is tops, the wrong item was sent. I wish I could say more positive comments about the quality of the product. Unfortunately, the fabric is too thin and for the price is should b... See more

Rated 5 out of 5 stars

The two employees there really made the experience amazing. They were polite, helpful, and super good at sales. If it wasn’t for them I would have walked out without buying anything. And they weee al... See more

Rated 5 out of 5 stars

The store staff were very informed. Very helpful and extremely polite, very relatable. People, good people prices were amazingly better than other retailers. It's a good place and I was satisfied with... See more

Rated 2 out of 5 stars

Rep forgot to remove the alarm clip. I drove all the way home and realize it was still on the jacket. I had to drive all the way back just to remove the clip. Sloppy customer service 2.3.24 arou... See more


Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info

  • Unit 214, Clarksburg Premium Outlets, Clarksburg, 20871, Maryland, United States

  • 240 204 6048

4.3

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Amazing customer service

The two employees there really made the experience amazing. They were polite, helpful, and super good at sales. If it wasn’t for them I would have walked out without buying anything. And they weee also patient when I didn’t know what I was looking for and could not decide.
I was just visiting from out of town and was just looking but they went above and beyond and found something I really liked and it looked good on me as well.

18 February 2024
Rated 5 out of 5 stars

The store staff were very informed

The store staff were very informed. Very helpful and extremely polite, very relatable. People, good people prices were amazingly better than other retailers. It's a good place and I was satisfied with a purchase regardless whether I found what I wanted to or not.

10 February 2024
Rated 2 out of 5 stars

Rep forgot to remove the alarm clip

Rep forgot to remove the alarm clip.
I drove all the way home and realize it was still on the jacket. I had to drive all the way back just to remove the clip.

Sloppy customer service
2.3.24 around 2pm.

6 February 2024
Rated 2 out of 5 stars

While costumer service is tops.

While costumer service is tops, the wrong item was sent. I wish I could say more positive comments about the quality of the product. Unfortunately, the fabric is too thin and for the price is should be water and wind resistance. I was disappointed.

22 December 2022
Rated 2 out of 5 stars

The slides arrived very quickly

The slides arrived very quickly
That deserves a 5 star, but…
The slides are very cute and fit well but…
The left shoe SUPER. The right shoe ERDRY
Do you not inspect before shipping?
As a new customer I am very disappointed !
Awaiting a response.
Thank you

23 June 2022
Rated 5 out of 5 stars

Superdry Experience

I love the merchandise it’s of exceptional quality and very good pricing and when you go to the store at Tyson Corner or the Outlet In Clarksburg the attendants are very helpful

18 March 2021
Rated 5 out of 5 stars

More than 1 way to get your item

I went into the actual store to look for some sales. I saw a hooded sweatshirt that I loved but they didn’t have my size. The salesperson suggested I go online to find the item that I wanted. After looking online, the item was easy to find. Fast shipping too.

23 January 2021
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