Sock N Roll Reviews 

64
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Ordered from E- bay whilst we were on lockdown. I expected a delay in delivery because of the circumstances. The communication from Mark whilst he was working from home was amazing. Explanations of d... See more

Company replied

Rated 5 out of 5 stars

Recently bought several items, and had my shipping upgraded for free. A great seller who will be getting more business from me in the future. The variety and quality of the items is amazing, everythin... See more

Company replied

Rated 5 out of 5 stars

Got that one crazy pair of socks I've been that had been sold out in every other shop online for months from them. Lightning fast delivery and a lovely handwritten note in German (my native languag... See more

Company replied

Rated 4 out of 5 stars

Even though I have not received my order, I am very satisfied with how it was handled by the webshop (especially Marc). I thought it was very professional and they really thought along. I received my... See more

Company replied

Company details

  1. Ladies' clothes shop
  2. Men's clothes shop

Written by the company

Providing the best in socks and shoelaces! We stock Sock It To Me, Gumball Poodle, Happy Socks, Mr Lacy, Odd Sox, Richer Poorer and Golden Rabbit. Based in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

64 reviews

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4.7

All reviews

(64)

1 review in the last 12 months

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Rated 4 out of 5 stars

Good customer service!

Even though I have not received my order, I am very satisfied with how it was handled by the webshop (especially Marc). I thought it was very professional and they really thought along. I received my money back and received a discount code for my next order.

8 April 2024
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Reply from Sock N Roll

Hi Mariem! We really appreciate you going out of your way to leave us a review, even after we had inconvenienced you. That is extremely kind! :) I'm glad you were happy with the discount, and hopefully your order is still on the way (albeit, with a slight delay!). We look forward to seeing you again in the future. All the best! Marc

Rated 3 out of 5 stars

So. Much. Plastic.

The good:
* Lovely selection of socks
* Quick dispatch

The bad:
* Each pair of socks was individually packaged a clear plastic bag (with "Super Fat Laces & Socks" branding). This is completely unnecessary and wasteful
* The entire package came in a plastic mailer (most shops do this, but it's still frustrating)

I had my eyes on a few other pairs of Gumball Poodle socks, but I'll have to find another stockist (one that hopefully does not use so much unnecessary packaging).

Edit: thank you for the reply.

Some places indeed recycle this type of plastic, but it's not widely recycled. Moreover, it is widely known that most of the plastic we put in the recycling bin actually winds up in landfill, so it's best to avoid producing that waste in the first place. Also, how many people do you know that collect and recycle soft plastic wrappers like these?

As business, you have the opportunity to make a difference by not contributing to the plastic pollution that is plaguing our planet. Shifting the responsibility of making the ethical choice to the consumer is not sustainable: most people simply will not bother!

I realise that no business is perfect, and I appreciate you taking the time to respond here, but shipping socks shouldn't involve so much waste: there are other ways to protect the socks in your warehouse (such as reusable plastic storage bins/boxes). I receive plenty of mail in paper packaging, and it's never arrived wet, even when it was rainy outside! This is a solvable issue, and other companies somehow seem to manage without so much plastic...

1 December 2023
Unprompted review
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Reply from Sock N Roll

Sorry to hear you weren't happy with the service. As shown on the packaging, it is safe for recycling. We made sure of that.

Also, we put the socks in packaging, due to them being on shelves in a warehouse. We don't want dust collecting on them. This also helps for deliveries, to protect the socks from getting wet and damp, if it rains, like it is doing a lot right now.

You are more than welcome to request the socks arrive with no packaging, but we are just making sure you receive the freshest socks, that aren't layered in dust or damp when you receive them.

Kind regards

Rated 5 out of 5 stars

Quality shoelaces with a unique twist

Quality shoelaces with a unique twist. Arrived quickly and exactly as described.

1 September 2023
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Reply from Sock N Roll

Thank you very much for your feedback! Really glad you were happy with your order and the service received. The Clubbies are definitely a fun shoelace style :) We just wish Mr Lacy would make more of them!

Rated 5 out of 5 stars

Epic beyond measure

Loved the personal touch and remembering us!
Shining star and will always come back to get the epic socks.

30 June 2023
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Reply from Sock N Roll

Always appreciate the feedback, Suz! :) I'll always remember our great customers, and it's really nice to know you all appreciate it too :) I hope you have an amazing christmas, and all the best for the new year!

Rated 5 out of 5 stars

They were so easy to communicate with…

They were so easy to communicate with and eager to help!

23 February 2023
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Reply from Sock N Roll

Thank you very much for your comment, Rachel! I'm more than glad to have assisted you, and I'm happy you were satisfied with your order and service :) We hope to see you again in the future. All the best! Marc

Rated 5 out of 5 stars

Exactly what I wanted

Exactly what I wanted, and delivered quickly! A great selection of socks, I will be coming back to order more for gifts!

3 January 2023
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Reply from Sock N Roll

Thank you very much for your feedback, Sarana! I'm very pleased you were happy with the service and items received :) We look forward to seeing you again! All the best for 2023!

Rated 5 out of 5 stars

Excellent customer service.

Went above and beyond with customer service. Actually delivered the products themselves being local and a post strike imminent. Also quick responses to emails from Marc and the boss was on delivery.

30 October 2022
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Reply from Sock N Roll

Thank you very much for your feedback, Nick! We're more than happy to assist with home deliveries, where we can :) I really appreciate you taking the time to write your review, it's very much appreciated. I hope you have an amazing Christmas and all the best for 2023!

Rated 5 out of 5 stars

Great socks ALWAYS!!! BEST customer service!!!!!

Simply the BEST customer service!!! Great products and you know that you can't go wrong with socks as a gift. Everybody needs socks and the ones they sell are so clever and amazingly designed. I can't recommend more highly!!!! 10 🌟 out of 5 🌟 every single time

18 October 2022
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Reply from Sock N Roll

Thank you very much for your feedback, MG! I'm glad we have the socks you want :D I do agree though that everyone needs funky socks in their collection! lol. Thanks again and I hope you have a wonderful Christmas and all the best for the New Year! :)

Rated 5 out of 5 stars

Awesome as always

Awesome as always, personalised correspondence, FIRST CLASS Customer Service, great laces, fast delivery, always a pleasure to buy from.

14 September 2022
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Reply from Sock N Roll

Thank you very much for your review, Russell! Always happy to help where I can :) Really appreciate your feedback here! Thanks again and i hope you have a great christmas!

Rated 5 out of 5 stars

Fantastic service

Brilliant. Customer service can not be faulted. Product quality first rate.

2 August 2022
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Reply from Sock N Roll

Thank you very much for your feedback, Julie! I'm glad you are happy with both our services and the products. It's always a pleasure speaking with you :) Have a wonderful Christmas and all the best for the New Year!

Rated 5 out of 5 stars

The recipient of the socks was very…

The recipient of the socks was very happy with them

31 December 2021
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Reply from Sock N Roll

Thank you for your feedback, Sharon. I'm very pleased to know the recipient of the socks was happy! Thanks again and all the best for the new year! :)

Rated 5 out of 5 stars
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Reply from Sock N Roll

Hi Clare, thank you very much for your review! I'm glad you were happy with the service and socks received :) We look forward to speaking with you again in the future. Have a fantastic Christmas and all the best for the New Year!

Rated 5 out of 5 stars

Love love love my socks

Love love love my socks! These Gumball Poodle knee high socks are super comfy and warm...and they actually stay up all day long!

7 November 2021
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Reply from Sock N Roll

Thank you very much for your feedback, Stephanie! I'm pleased you are happy with the socks you recieved :) The Gumball socks are definitely great to wear at this time of the year! Have a wonderful Christmas and all the best for the New Year!

Rated 5 out of 5 stars
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Reply from Sock N Roll

Thank you very much for your feedback, Reverend!

It was a pleasure to assist you, and I'm glad you were happy with your order and the service.

We look forward to seeing you again in the future!

All the best,
Marc

Rated 5 out of 5 stars

You want cool socks? Here is the place to get them!!

I am a very pleased socker :-) - the socks are fantastic and were delivered as fast as they could be from UK to Germany!
Great contact via email with a personal touch!
I say thank you!!

10 September 2021
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Reply from Sock N Roll

Guten tag mein freund!

Thank you very much for your great feedback, I appreciate it very much :)

I'm pleased to hear that you are happy with your socks!
I did contact you back on the 26th August, so I hope you received that email OK.

I'm very glad that I could help you out, Danny, and I look forward to speaking with you again soon!

Take care and stay safe, my friend :)

Alles gute!
Marc

Rated 5 out of 5 stars

Dear SFL

Dear SFL

Big thank you for my super socks.

Colours and fit perfect. I look forward to many happy footsteps in them.

Thank you also for the excellent service from Marc.

Keep being excellent at service and product.

Kind regards Caroline

3 September 2021
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Reply from Sock N Roll

Hello Caroline,

Thank you very much for your lovely feedback, it is greatly appreciated!

I'm glad you are enjoying your socks so much, and I hope the happy footsteps are continuing :)

You are more than welcome, I'm pleased to have been able to assist and make sure you get the socks you wanted.

Thank you again for your kind words, Caroline, and I wish you all the best!

Kind regards,
Marc

Rated 5 out of 5 stars

I love my socks

I love my socks. Glad I found you guys. I've recommended you to all my friends

25 June 2021
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Reply from Sock N Roll

Thank you very much for your feedback, Tracy! I'm glad you like the socks you received, and we appreciate the recommendation greatly. We look forward to seeing you again in the future! All the best :)

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