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Superfood Market Reviews 

3,206
•
TrustScore 2.5 out of 5

2.6

Health food shop
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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about significant delivery delays, stating that orders took weeks or even months to arrive without proper updates. People also experienced extreme difficulties in obtaining refunds and mentioned that getting a response from support was nearly impossible. Some reviewers were happy with the unique items offered and experienced prompt, safe delivery during the holiday season. A few other people also felt that the products provided good value, arriving well packaged and in excellent condition. Consumers appreciated finding hard-to-find specialty goods at competitive prices when their shipping and orders went smoothly.

What people talk about most

Order

Users describe profound disappointment with their order experiences, highlighting severe delays and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying dramatically across... See more

Product

Reviewers share mixed feedback about the product. While some consumers praise the excellent quality,... See more

Refund

Clients share negative opinions on refund, highlighting severe delays and unresponsive customer service.... See more

Price

Customers had ambiguous experiences with price. While some reviewers found certain items fairly competitively... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Since my review last week, the speedy response to which I am convinced was generated by AI, I have received no reply to my emails. I telephoned, eventually received an answer. Someone asked for my... See more

Company replied

Rated 3 out of 5 stars

I PUT MY ORDER ON 12TH JUNE AND RECEIVED IT EARLY AUGUST. THE FLOUR RECEIVED IS VERY GOOD AND USUALLY I WOULD GIVE A HIGHER SCORE. AS IT TOOK SO LONG TO GET THIS IS WHY I HAVE GIVEN A MUCH LOWER SCO... See more

Company replied

Rated 2 out of 5 stars

I ordered 2k of cashew nuts and the order arrived on time no problems. My complaint was that the quality and taste of the product was well below my expected standard. I am dissapointed with the... See more

Rated 2 out of 5 stars

The delivery took forever, several weeks! The box was crushed and the crackers I ordered were all broken. Looks like the box was at the back of the warehouse. Will not be ordering from this company... See more

Company replied

Company details

  1. #85 of 85 best companies in Health food shop
  2. #1 of 1 best companies in Fair Trade Organization
  3. #232 of 234 best companies in Fitness and nutrition
  4. #74 of 75 best companies in Online Food Ordering Service
  5. #25 of 25 best companies in Organic Food Shop
  6. #23 of 23 best companies in Supermarket

Written by the company

Naturally better alternatives to your daily essentials 💚 Food & Drink • Health & Beauty Baby & Child • Home & Lifestyle Free Shipping Over £60 🚀📦

Contact info

2.6

Poor

TrustScore 2.5 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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2.6

All reviews

(3,206)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I ordered the yoghurt coated raisins…

I ordered the yoghurt coated raisins and peanuts, they arrived in a very short time and were delicious. They are bigger and so much more tastier than any other brands that I've tried, great value for money too. Go on, treat yourself.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous range of products at excellent…

Fabulous range of products at excellent prices and great service ❤️

1 August 2024
Unprompted review
Superfood Market logo

Reply from Superfood Market

Hello

We are glad to hear you enjoyed shopping with us and our range of products. We really appreciate your feedback!

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Rated 5 out of 5 stars

Everything from The order up to the…

Everything from The order up to the product was amazing. A lovely well run family business. 100% perfect.

22 July 2024
Unprompted review
Superfood Market logo

Reply from Superfood Market

Hello

We are so glad to hear you had an excellent experience shopping with us and your kind feedback really does mean a lot to us!

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Rated 5 out of 5 stars

Great quality products

Great quality products, exceptional choice of healthy food and cupboard essential 👌 😋

15 July 2024
Unprompted review
Superfood Market logo

Reply from Superfood Market

Hello

We are glad to hear you had an excellent experience shopping with us and thank you for your kind feedback, we really appreciate this! 

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Rated 5 out of 5 stars

Straightforward

Straightforward, no problems, great

14 July 2024
Unprompted review
Superfood Market logo

Reply from Superfood Market

Hello

We are glad to hear you had an excellent experience shopping with us and thank you for your kind feedback, we really appreciate this! 

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Rated 1 out of 5 stars

fine with the first order then ordered…

fine with the first order then ordered again to get the usual automatically generated emails updating the progress of the order, and found they were using amazon for delivery. I boycott amazon for ethical reasons. Thought this was a more ethical place to shop for stuff I can't get in regular supermarkets, won't be ordering again, can't seem to return the items either as the returns portal doesn't work.

12 July 2024
Unprompted review
Superfood Market logo

Reply from Superfood Market

Hello

Thank you for sharing your experience with Superfood Market. We are really so sorry that you are unhappy with our shipping service.

We have taken your feedback on board and will be discussing it at our next customer success team meeting. Unfortuantely we were no longer able to keep using our previous courier, so we have recently switched to Amazon Shipping so we can still deliver orders safely and as quickly as possible.

Apologies again for any inconvenience caused by this.

Kind Regards
The SFM Customer Service Team

Rated 5 out of 5 stars

Thank goodness for Superfood Market…

The efficiency of receiving my order to the delivery went smoothly. Thank you

11 July 2024
Unprompted review
Superfood Market logo

Reply from Superfood Market

Hello

We are glad to hear you had an excellent experience shopping with us and thank you for your kind feedback, we really appreciate this! 

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Rated 5 out of 5 stars

Great servicePlaced my first order

Placed my first order. Amazed at the personal response because we had placed an order for the first time. Made to feel we could be special.
Great web site.

Thanks to everyone.

Charles

8 July 2024
Unprompted review
Superfood Market logo

Reply from Superfood Market

Hello

Thank you for your kind feedback and review, this means a lot to us.

Thank you for shopping with us and supporting us and we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Rated 5 out of 5 stars

Ordering and service very easy.

I found here a product that most supermarkets do not sell anymore and was pleased to be able to still buy it.This small company are reasonably priced, communicate very well with order confirmation and updates and deliver promptly.
I have ordered with the company twice and will be happy to continue doing so.

8 July 2024
Unprompted review
Superfood Market logo

Reply from Superfood Market

Hello

Thank you so much for your positive feedback and review, we appreciate this!

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Rated 5 out of 5 stars

Top quality service

My first order and it certainly won’t be my last. Trouble free ordering and I was kept updated along the way to a fast delivery. I was really impressed and how nice that this company is a small family run concern.

20 June 2024
Unprompted review

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