Superlec Direct Reviews 13,990

Paid £5 for uk delivery - still not arrived over a week later.
Courier company unable to find address- every other courier company have had no problems at all.
Had to send ‘what 3 words’ to courier company and still not delivered.
Useless and very poor service.

The process is seamlees. Buying on line is quick and easy.

I found the website ordering rather difficult. I filled in which I thought was all the boxes, only to be informed after a telephone conversation that I had missed the small box asking again for the postcode.
On the plus side the price was very competitive, after ordering on Monday noon, the order was delivered on Wednesday pm. All round very good 😊

Placed order a month ago, items still show as in stock on website but order status just shows as "on backorder"
No items dispatched, and no response to multiple emails despite claims of replying within 2 business days.

Part was despatched promptly and arrived safely.

Although the item I ordered wasn't in stock, they managed to supply an alternative which arrived promptly. The sales staff were very helpful and courteous.

Excellent service and delivery.
I needed some specialist cables (0.5mm tri-rated singles. Most don't sell it (apart from RS, but their prices....)
They came next day and the 'job was a good un.
proper pricing - the lot.
I would recommend them and it will be the first place I look next time.

Brilliant service

Works every bit as well as the original charger for a reasonable price.
I was very happy with the free next day delivery on Prime. Reasonably priced too.

Great price, well packed and fast delivery thanks

Wendy in customer service was amazing this morning, dealt with my complaint yes a complaint. Need more of Wendy’s experience with dealing with customers

I still have not received the ordered goods,

Easy ordering and super quick delivery very pleased with the service.

Avoid this company. They deliver cable is flimsy cardboard that get damaged in transit, when you refuse to accept as items are clearly missing they take no responsibility and refuse to re-imburse. They would rather call you a thief than investigate the courier company.

Good quality products competitively priced with quick delivery.

Ordered a new smoke alarm & got a phone call a few days later saying it's out of stock & asked if I would like a refund or to wait for stock to come back in, I selected refund. It's been over a week & still now refund.
Overall the service on the phone was great but im still waiting for a refund & not sure why it was available to order online if there was no stock in the first place.

Prompt delivery and a good range of products.
An accidental wrong item was sent last order, but this was quickly and professionally rectified and a replacement sent out the same day. A++ service.

Good service, and exactly what I needed, fitted socket and now working fine

A great selection of items that are nearly always in stock at a good price and if getting items delivered then the turnaround is very quick.