Supersaver.no Reviews 

9,056
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Buy a Norwegian flight from Supersaver and forget doing an online check-in. They changed the system. Only possibility to do the check-in nowadays is physically at the airport!

Rated 2 out of 5 stars

A company that really goes a long way to show that it is shameless I am constantly tries to rip you off. Works well when there are no snags, and is an absolute nightmare if anything unexpected should... See more

Rated 1 out of 5 stars

Hei This very bad angency, i buy a ticket with all, details, 2500 kroner xtra that any happed i can change my ticket, and now they change tha date, and my 30 kilos i gone i choice this angency but im... See more

Rated 1 out of 5 stars

Bought tickets to Malaysia before the pandemic. Naturally flights were cancelled. I was promised to be able to file for refund in one year. That was odd enough. After one+ year tried to get my refu... See more

Company details

  1. Travel agent

About Supersaver.no

Information provided by various external sources



IMPORTANT NOTIFICATION

Due to the current situation caused by the Coronavirus outbreak, a huge amount of requests is being received by our Customer Support team. As a result of this, we are facing very long waiting times on all communication channels and currently we do not provide replies to reviews on Trustpilot.

Please use the below link to verify online if an airline permits any refunds or changes and receive guidance on further possible steps:

https://www.supersaver.no/rf/corona-virus

Thank you for your understanding.

Billige fly og reiser

Det viktigste for oss er å tilby deg markedets laveste pris på reiser! Hos oss kan du tilpasse reisen helt etter dine egne behov. Er du bare ute etter en billig flybillett? Eller en komplett reise med hotell, ekstra bagasje og leiebil? Det er opp til deg! Du får også mulighet til å kjøpe en fleksibel billett, legge til forsikringer og avbestillingsbeskyttelse.

Stort utvalg Du søker hos 640 flyselskaper og 240 000 hoteller via oss. Du kan alltid sortere søket på våre anbefalinger og kampanjetilbud, lavest pris og kortest flytid.

Bestill trygt og betal sikkert

Som det ledende online-reisebyrået i Norden, og et av de tre største i Europa, har vi 3,5 millioner kunder per år. Vi begynte som reisebyrå i 1989, og ble senere et av de første som startet med å selge reiser online. Du kan føle deg trygg når du bestiller via oss – vi har nødvendig erfaring og kunnskap.

Er det noe du lurer på?

På kontaktsiden vår kan du lese svarene på de vanligste spørsmålene vi bruker å få. Hvis du ikke finner det du leter etter, kan du enten sende en e-post eller ringe. Du finner e-postskjema, telefonnummer og åpningstider på kontaktsiden:

Contact info

1.5

Bad

TrustScore 1.5 out of 5

9k reviews

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No recent history of asking for reviews

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1.5

All reviews

(9,056)

3 reviews in the last 12 months

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Rated 3 out of 5 stars

it is difficult to understand what kind…

it is difficult to understand what kind of additional offers one need to buy and which ones are obliged by the air company and which ones you press forward. For example, when I booked the cheapest ticket at Aeroflot there was one piece of bigger luggage included. Now, when I booked with you I had to pay extra in order to be sure that I can get my luggage with. It looks like you are following the Ryanair methods when the final price is always higher than it looked like at the first offer, which comes up. It is just confusing

.

12 September 2019
Unprompted review
Rated 4 out of 5 stars

no extra charges.

I like supersaver because it shows almost the same price as in the main page, not like other searchers that charge you for every step and then you end up paying double the price.
Easy and effective.

8 September 2019
Unprompted review
Rated 2 out of 5 stars

forcing unnecessary additional services

despite sometimes offering prices below the websites of the airlines, Supersaver and other online travel agencies try very hard to make you hire additional services that will make your trip more expensive, without necessarily clearly presenting the terms of these.

3 September 2019
Unprompted review
Rated 1 out of 5 stars

BAD Customer Service!

BAD Customer Service!

My initial impression of Supersaver was OK - the actual booking of the tickets, payment and so on was OK and as expected. But, after the booking transaction it was IMPOSSIBLE to get in contact with Supersaver. The phone number for Norway only took me to a "travel agency" that could not help with anything apart from booking more travels and suddenly they stopped answering the phone. I was redirected to some international call center where the normal response time was one hour or more. I was told to send them an email by using a request form on their website and I did. I got an auto-generated email stating that I will hear back from them no later than a certain date and time (within 5 days). And - exactly at the specified date and time, a new auto-generated email arrived, stating that they were very busy and would contact me "as soon as possible" (??!!). My reason for contacting them was that my initially booked flights was changed by the airline to flights that were not at all acceptable to me timewise. When I called Supersaver to get some help I was told that they could not do anything about it and I had to contact the airline directly myself. This is extremely BAD customer service! Also - my booking information on the Supersaver web site did not change from my initial booking until I had actually done half my trip! Then I got emails telling me about flight changes I already knew about....My question is: What is the point of using Supersaver for booking flights when there is absolutely no help available when flight changes happen? I will definitely NOT use Supersaver ever again!

27 August 2019
Unprompted review
Rated 1 out of 5 stars

Identity switch.

Ordering the ticket with correct personal details was a nuisance since my own details were repeatedly deleted / replaced with the details of others who had previously ordered from the same PC.. I ended up with a ticket with my name but the wrong contact details

21 August 2019
Unprompted review
Supersaver.no logo

Reply from Supersaver.no

Hi!

We will research how we can change our site to fix this.

Best wishes,
Supersavertravel

Rated 5 out of 5 stars

Fast and easy

Rask og enkel bestilling

17 August 2019
Unprompted review
Supersaver.no logo

Reply from Supersaver.no

Hej Alexander!

Tack för ditt fina omdöme!

Vänligen,
Supersavertravel

Rated 3 out of 5 stars

Too many extra options to pay for

14 August 2019
Unprompted review
Supersaver.no logo

Reply from Supersaver.no

Hej!

Vad tråkigt att du känner så. Alla flygbolag erbjuder olika typer av biljetter och vad som ingår i flygbiljetten varierar från flygbolag till flygbolag. På grund av detta har vi rensat flygbiljetterna från allt som ingår förutom resan i sig. Istället får du skräddarsy din biljett genom olika tillvalsprodukter såsom typer av supporttjänster, bagage och val av plats. På så sätt blir det cirka 10-15 val vars syfte är att underlätta för dig som kund. Vi beklagar om du upplever valen som störande.

Vänligen,
Supersavertravel

Rated 2 out of 5 stars

You should have the option

You should have the option, ticket with a suitcase, so we do not have to answer yes or no, to all the options.

11 August 2019
Unprompted review
Supersaver.no logo

Reply from Supersaver.no

Hej Terje!

Tack för din feedback! Vi tar till oss av denna för att kunna bli bättre på det vi gör.

Vänligen,
Supersavertravel

Rated 4 out of 5 stars

Nice price tickets

Used Supersaver several times. Always nice price,and good service.

9 August 2019
Unprompted review
Supersaver.no logo

Reply from Supersaver.no

Hej Erling!

Tack för ditt fina omdöme!

Vänligen,
Supersavertravel

Rated 1 out of 5 stars

I am very disappointed

I am very disappointed. I ordered and paid for a ticket at 15:00 but by 21:00 it was cancelled due to Technical problems. What?? I received a confirmed flight with a booking number. There were no 'Technical problems' while i booked the ticket. I now have a large amount on my credit card that will hopefully disappear but have been advised that it will take 72 hours. This is extremely bad service. If you can't sell the tickets then don't advertise them!!!!! I have used Supersaver earlier and have always been satisfied with the service but I will never again use them.It doesn't matter how polite you are at saying you're sorry I'm still really angry that you put me through this anguish!!!

8 August 2019
Unprompted review
Supersaver.no logo

Reply from Supersaver.no

Hi Barbara!

We are sorry for the inconvenience, your ticket was cancelled and there is sadly nothing we can do other than refund the amount paid. We hope that this process went smoothly.

Best wishes,
Supersavertravel

Rated 1 out of 5 stars

Fraud..

Fraud... We choose One date and They gave us the wrong date.. when i called they told me to pay lots of fees to Change the ticket and So on.. so i had to travel a few days earlier

7 August 2019
Unprompted review
Supersaver.no logo

Reply from Supersaver.no

Hi Noshin!

The registered dates on the flight tickets are those registered by you customer at the time of booking. This cannot be amended by the system.

Best wishes,
Supersavertravel

Rated 3 out of 5 stars

Too many questions

1 August 2019
Unprompted review
Supersaver.no logo

Reply from Supersaver.no

Hej NS!

Vad tråkigt att du känner så. Alla flygbolag erbjuder olika typer av biljetter och vad som ingår i flygbiljetten varierar från flygbolag till flygbolag. På grund av detta har vi rensat flygbiljetterna från allt som ingår förutom resan i sig. Istället får du skräddarsy din biljett genom olika tillvalsprodukter såsom typer av supporttjänster, bagage och val av plats. På så sätt blir det cirka 10-15 val vars syfte är att underlätta för dig som kund. Vi beklagar om du upplever valen som störande.

Vänligen,
Supersavertravel

Rated 1 out of 5 stars

Beware

Beware, this is a scam site! Flight was cancelled, money wasn't reimbursed.

This is my 4th attempt to contact them during the past few weeks:
"We aim to give you the best possible service, and we will try to get back to you no later than: 18 July 2019 at 11:15. "
Never got back to me.

Liars. Thieves.

22 July 2019
Unprompted review
Supersaver.no logo

Reply from Supersaver.no

Hi Nikolay!

Thank you for your feedback! First of all, we want to apologize for the delay you’ve experienced in reaching our customer service. Because of several strikes and a number of cancelled flights we’ve been busier than expected lately and have not been able to answer our customers as quickly as we’re used to.

Best wishes,
Supersavertravel

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