Do not shop with these people. They do not care about their customers once they have recieved the money. The courier left my order of $150, in the middle of my front yard. It wasn't there when I got h... See more
Company replied
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Gains Health and Nutrition is a leading supplier of natural protein powder that helps fat burners for women and men. You can easily purchase the proteins of all brands like Whey, Rule One, Gaint Sport... See more
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Customer service reply within 90 minutes after a mistakenly added product during checkout. Issue immediately resolved, and a professional reply given. Couldn't have asked for more, thank you for th... See more
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Product was damaged during shipping. I reached out and they were very kind and understanding, and resolved it within hours. I really appreciate it, and grateful for their help. You don't get this le... See more
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Company details
Written by the company
Supps R Us is here to help you smash your fitness and lifestyle goals. With Australia's biggest range of quality supplements sourced only from reputable suppliers, and the best specials and deals every month, you can find what you need to help keep you on track to becoming the best version of yourself!
Contact info
6/200 Boundary Rd, VIC 3195, Braeside , Australia
- 0262488901
- admin@suppsrus.com.au
- www.suppsrus.com.au
4.0
Great
61 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Do not shop with these people
Do not shop with these people. They do not care about their customers once they have recieved the money. The courier left my order of $150, in the middle of my front yard. It wasn't there when I got home. No dispute has been opened on my behalf with the courier. Too much effort on their part I suppose.
5 March 2026
Unprompted review
Reply from Supps R Us
Hi Fiona,
Thanks for your feedback and we’re really sorry to hear about this experience.
We’ve looked into this on our end, and we’re currently unable to locate any order or case matching these details. It’s possible this review may have been intended for another company, but if this does relate to an order with us, we’d definitely like to investigate further.
Please reach out to our customer service team with your order details so we can look into this properly and assist you.
Thank you.
Open seal, spilled product
Ordered two tubs of Mad Science Pre-workout, including paying for the 'Easy Protection' which they automatically add on.
One of the tubs had the protective seal removed and had spilled into the delivery bag. Sadly when opening I didnt assume this would have happened so didnt think to video myself opening it for proof. Obviously this company didn't believe me without proof of the delivery bag so refused to exchange/refund. Well priced and reasonable delivery time, terrible customer service considering one product is faulty and I paid for the extra protection....
14 January 2026
Unprompted review
Reply from Supps R Us
Hi Josh,
Thanks for taking the time to share your experience. We understand how concerning it would be to receive a product you’re not confident in using, and we appreciate you reaching out to us directly so we could review this.
As part of our investigation, we requested photos of the affected product and packaging so we could determine whether the issue occurred during transit. Based on the images provided, there was no visible damage to the outer satchel, tub, or lid, and both our warehouse checks and the supplier confirmed the batch seals were intact. The supplier also advised that the inner seal is pressure applied at the factory and is extremely unlikely to lift or come off during transit without visible external damage.
Easy Protection does cover damaged or lost items in transit; however, claims do require supporting evidence of transit related damage (such as photos of leakage or damage to the outer packaging). Unfortunately, without this evidence, we weren’t able to approve a replacement or refund under the protection policy.
We understand this wasn’t the outcome you were hoping for and regret that this experience left you disappointed. While we weren’t able to proceed further in this case, we do appreciate you raising the concern and sharing your feedback.
- Supps R Us
Great customer service
I made a mistake with an order and stumbled across them accidentally.
Great people to correspond with. Professional and quick to reply.
Special mention to Jaiden who has the patience of a saint!
12 November 2025
Unprompted review
Reply from Supps R Us
Thank you so much for the lovely review! We're really glad your accidental stumble led you to us. 😄
Awesome to hear the team could help get everything sorted quickly.
Thanks again for the kind words. 🙏
SRU deserves more loyal customers
Product was damaged during shipping. I reached out and they were very kind and understanding, and resolved it within hours.
I really appreciate it, and grateful for their help. You don't get this level of customer support anywhere. 10/10 guys, thank you.
19 September 2025
Unprompted review
Reply from Supps R Us
Hi Phil
Thanks so much for your kind words! While we’re sorry your product arrived damaged, we’re thrilled our team could resolve it quickly and make things right. Providing supportive, efficient service is what we aim for, and it means a lot to know you valued the experience. We truly appreciate your support — 10/10 customers like you make our day!
Oxygen nutrition has excellent customer…
Oxygen nutrition has excellent customer service
Recently one of the manufacturers of a product distributed by oxygen (PUSH gummies) had a faulty creatine batch and were incredibly useless to at least provide clarification about the batch we had purchased. Their customer service manager provided a terrible support ignoring our concern and throwing the ball to Oxygen even though oxygen is only the distributor of their product.
After having a terrible experience with Push we contacted Oxygen and they exceeded our expectations, Jaiyden in customer service was extremely efficient and replied to us within 20 minutes offering a store credit for any product of our choice.
Definitely staying loyal customers with Oxygen
27 August 2025
Unprompted review
Reply from Supps R Us
Hi there
Thank you so much for taking the time to share your experience. We’re really glad Jaiyden and the team could step in and resolve things quickly for you. While we can’t always control manufacturer issues, we do pride ourselves on providing fast, reliable support and making sure our customers are looked after.
We appreciate your loyalty and look forward to helping you again soon.
OH WOW! so glad i found you !
OH WOW! so glad i found you !
OH WOW! Thank you so much for super quick postage! item was well packaged and arrived quicker than i thought it would! Thank you so much for the great specials you had on the product i needed. You have a new permanent customer! thank you! KK
24 July 2025
Unprompted review
Reply from Supps R Us
OH WOW — what an amazing review! 😄
Thank you so much for your kind words, KK! We're thrilled to hear your order arrived quickly and that you scored a great deal. We’re pumped to have you as part of the Elite family — welcome aboard!
Can’t wait to serve you again soon 💛
—
OH WOW! so glad i found you !
OH WOW! Thank you so much for super quick postage! item was well packaged and arrived quicker than i thought it would! Thank you so much for the great specials you had on the product i needed. You have a new permanent customer! thank you! KK
24 July 2025
Unprompted review
Reply from Supps R Us
OH WOW — this made our day, KK! 😍
We're so glad you found us too! It’s awesome to hear your order arrived quickly, was well packaged, and that you snapped up a great deal. We’re beyond excited to have you as a new permanent customer — welcome to the Elite fam!
Can’t wait to serve you again soon 💪
Always stocked with the latest and best…
Always stocked with the latest and best brands – whether you need a quick boost before the gym or something to power through the day, they’ve got it. Friendly staff, great prices, and heaps of variety. Highly recommend! Supps Are Us is the go-to spot for energy drinks!
13 July 2025
Unprompted review
Reply from Supps R Us
Hey Chris!
Thanks a ton for the awesome review! 💥 We’re so glad to hear you’re loving the range, we work hard to keep the latest and best brands on our shelves, so it’s great to know it’s hitting the mark. 🙌
Whether it’s a pre-gym boost or all-day energy, we’ve got you covered and we’ll be sure to pass the kind words on to the team too.
Can’t wait to see you again soon!
Best customer service ever dealt with
Had issues with product but got sorted very fast by their amazing customer service team highly recommended
5 June 2025
Unprompted review
Reply from Supps R Us
Hi there Rachael
Thanks so much for your kind words! We're sorry to hear there was an issue initially, but we're thrilled our customer service team was able to sort it out quickly for you. We really appreciate your recommendation and support! 🧡
Great customer service
Just did my order. Had some dramas at check out. After making contact I received a prompt reply and my issue was fixed without a problem. Great customer service and very friendly!
14 May 2025
Unprompted review
Reply from Supps R Us
Hi Kate
Thank you so much for your 5 star review! We're sorry to hear you had a hiccup at checkout, but we're so glad our team could step in and get it sorted quickly for you. We really appreciate your kind words about our customer service – it means a lot! If you ever need anything else, we're always here to help. 😊
Great prices on protein and a discount
Great prices on protein and a discount, first order with Supps R us.
6 May 2025
Unprompted review
Reply from Supps R Us
Hi there Marc
Thanks for your awesome review! We're thrilled to hear you scored a great deal on your first order with us. We look forward to helping you with all your supplement needs. Welcome to the Supps R Us family! 🧡
Great customer service
Had such a great experience, I received the wrong item and contacted customer service and they were so quick to rectify the issue, sending me the right product the next day. Great customer and great communication.
1 May 2025
Unprompted review
Reply from Supps R Us
Hi Olivia,
We really appreciate your kind words! We're sorry for the mix-up but so glad our team could quickly make it right. Thanks for highlighting our customer service. We’re always here to help! 🧡
Customer experience responded to me…
Customer experience responded to me really fast via email and after business hours too
5*
29 April 2025
Unprompted review
Reply from Supps R Us
Hi Kumar
Thank you for the fantastic review! We're so glad to hear our customer experience team got back to you quickly, even outside of business hours. We always aim to be as responsive and helpful as possible, so it’s great to know we hit the mark.
Thanks again for your support! 🧡
Great experience.
Great experience.Fast and reliable.
Customer service is 5 star. 👏🏻
28 March 2025
Unprompted review
Reply from Supps R Us
Hi Luiz, thank you for your fantastic review! ⭐⭐⭐⭐⭐ We're thrilled to hear you had a great experience and found our service fast and reliable.
Our team takes pride in delivering top notch customer service, and your kind words mean a lot to us. We appreciate your support and look forward to seeing you again! 👏🏻😊
2 days to leave the warehouse
Long story short. I ordered something to be express posted to me Thursday midday, didn’t get shipped that day. Questioned it Friday morning and was told the parcel was to be picked up that day.
When I questioned why am I paying for something to be express posted and it takes 2 days to leave the warehouse. I got long winded responses with barely an apology. Saying they ship out thousands of orders everyday like that my fault.
1-4 days for the post I can deal with that. What grinds me is how it can’t get sent the same day? And it’s my fault they have so many orders.
Disappointing because it was my second order.
Just be wary your order might take a few days to be picked up if they are under the pump.
**just to clarify… again… my order was not picked up the same day as per your emails from your support team.***
7 February 2025
Unprompted review
Reply from Supps R Us
Hi Joel
Thank you for your feedback. We’re truly sorry to hear about your disappointment with the shipping process. We understand your expectation for express delivery and apologise for any frustration caused.
To clarify, your order was placed on the 6th of February and shipped out the same day. Our express shipping service typically takes 1-7 business days, and in this case, your order is arriving today, which is 2 business days from dispatch.
We apologise if our previous response didn’t meet your expectations, and we appreciate you bringing your concerns to our attention. Your feedback helps us improve, and we hope to provide you with a smoother experience next time.
Supps R Us Team 🧡
Best service and value for supps
Supps R Us always respond to enquiries in a timely manner and sort any order issues swiftly. Products are good and they have regular sales and discounted offers.
10 January 2025
Unprompted review
Reply from Supps R Us
Hi Kimberley
Thank you so much for your wonderful 5 star review! 🌟
We're thrilled to hear you appreciate our prompt responses, swift resolutions, and quality products. It's great to know you're enjoying our regular sales and discounts too! Your support means the world to us. 💪😊
Supps R Us 🧡
Appalling customer service!!
Appalling customer service!!
Magnesium GLYCINATE ordered was purchased by cardiologist and GP recommendation, yet their particular magnesium GLYCINATE has a warning on the back that it is not to be taken if you take prescription medication. Unlike any other magnesium gylcinate I have ever seen before!!
There is no back of the bottle with this warning displayed on their website!!!
Beware!!
Customer service blamed me for their fault in this matter!! No refund given!! No communication afterwards!!!
Will never buy from again!
10 January 2025
Unprompted review
Reply from Supps R Us
Hi Natalija,
Thank you for reaching out, and I’m truly sorry to hear about your experience.
We understand your concerns, and we agree that clear information is essential, especially with health products. However, it is generally the responsibility of the consumer to consult with their healthcare provider before taking any new supplements, particularly if they are on prescription medication. For this reason, we are not required to display warnings for medication interactions on our product listings.
Regarding your order, since one of the bottles has been opened, we unfortunately cannot offer a refund, as this goes against our return policy for opened products. If you have any unopened items, you are more than welcome to return them for a refund. We had responded back to your email with our returns process.
We truly apologise for any inconvenience this has caused and appreciate your understanding. Please don’t hesitate to contact us if you have further questions or concerns.
Supps R Us Team 🧡💛
Ordered the wrong thing… they fixed it for free
Made a mistake ordered the wrong thing (my fault). They were very accommodating and understanding. Allowed a postage paid / free return and organised the items I wanted instead to come. Very helpful customer service team
7 January 2025
Unprompted review
Reply from Supps R Us
Hi Lachlan
Thank you so much for the wonderful feedback! We're so happy we could assist you in correcting your order and make the process smooth for you. It's always our goal to provide excellent customer service, and we truly appreciate your kind words. We’re looking forward to helping you again in the future! 😊
Very good customer service
Very good customer service. Product out of stock so they offered either a voucher or refund. Quick prompt and reasonable response. Processed refund immediately . Will shop there again. Easy.👍👍
8 January 2025
Unprompted review
Reply from Supps R Us
Hi Sara
Thank you for your great review! We're so glad to hear that you had a positive experience with our customer service. We always aim to offer flexible solutions to our customers, and we're thrilled that you were satisfied with the prompt response. We look forward to seeing you again soon! 😊👍
Protein quality wasn’t good compared to…
Protein quality wasn’t good compared to the same product purchased else where for years. Refused to listen to the concerns around quality. For example the same amount of ingredients would froth up to fill 2 cups instead of the usual 1 cup per serving with same ingredients from protein else where. I’d def recommend purchase from a more reputable supplier.
6 January 2025
Unprompted review
Reply from Supps R Us
Hi Mohamed,
Thank you for sharing your concerns, and as we mentioned in our email communication, we haven’t received any similar feedback regarding the BSN Syntha 6 Edge 1.7kg / Vanilla Milkshake, nor have there been any changes to the formula.
We understand that individual preferences and tolerances can vary, which could explain the difference in your experience. However, as the product itself is not defective and meets the usual standards, we are unable to offer compensation or replacements in this case.
We genuinely apologise for any inconvenience this may have caused and appreciate your understanding.
Supps R Us Team 🧡💛
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