It was perfectly fine. We were picked up, left the airport within 5 minutes, 5 minutes later we arrived at the car hire place. The pick up process was smooth but REMEMBER they don't accept AmEx! Nikos... See more
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Great shuttle service! Nikos was already there when we arrived at the airport and called us right away, so we knew exactly where to go. He was very friendly and speaks excellent English, which made co... See more
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Excellent service from start to finish! Paul and Aaron were extremely helpful and made everything very easy for us. We rented a Skoda Karoq for two weeks, and the car was brand new and in perfect... See more
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Amazing People, Especially Raymond and Fatime, both helped me so well, first Rajmond with his discounts when picking car up and then Fatime when I was in bad private situation and had to hand keys bac... See more
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Company details
Written by the company
Surprice Mobility is a constantly growing car rental brand, which has as priority to provide quality services at affordable rates and flexible terms and conditions, combined with real 24 hours support. This has established us as one of the most competitive companies in the market. We are very clear on the terms and conditions of our rentals, with no hidden costs and many offers for our loyal customers and cooperators. Our fleet is consisted of a variety of car groups, serving all requirements and needs. Our personnel are very well trained, always willing to go the extra mile in order to help our customers to feel like home! We pay great attention to our after sales service, by investing on our customer care department and the so called “repeaters”. Our vision is to become one of the world leaders in the rent a car industry and we are fighting towards this mission with honesty, consciousness, professionalism and very hard work.
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Forced €320 insurance - My son was scammed at Surprice rent car at Sarenda!
I am writing this review regarding my son's rental through Auto Europe réf 342597245
At the Surprice rent car desk in Sarenda , the SurPrice agent refused his payment card under the classic pretext that it was a "debit card", refusing to even try it in the machine. My son offered to pay the deposit in cash, but he refused. He was forced to pay an extra €320 for local insurance on the spot, or he wouldn't get the car.
This is a not honest practice to extort money from young tourists. This is not legal . I expect Auto Europe to investigate this partner and provide a refund. My son is still waiting to be refund ! Avoid SurPrice !
13 July 2026
Unprompted review
Reply from Surprice Mobility
Dear Frederic,
Thank you for sharing your detailed feedback regarding your son's rental in Sarandë.
We are very sorry to hear about the difficulties he experienced with the payment card and the additional €320 insurance charge. We understand how frustrating it must have been to arrive expecting to collect a prepaid reservation and then face an unexpected additional cost.
We take concerns regarding payment-card requirements, cash deposits, insurance charges, and the conduct of our local partners very seriously. We would like to review the circumstances of this rental, including the applicable rental terms and the reason the card was considered ineligible.
We also regret that your son is still waiting for a refund and understand your concern about the length of time this matter has remained unresolved.
Please contact our Customer Care team at customercare@surpricemobility.com with the Auto Europe reference , the rental voucher, rental agreement, payment receipt, insurance documentation, and any correspondence regarding the requested refund. Please do not include sensitive card information.
We apologize for the inconvenience and frustration caused and appreciate you bringing this matter to our attention. We will be happy to review the case with the relevant location and partner.
Kind regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear customer,
Thank you for your review. We are happy to know that you had a great experience with our team, and we look forward to welcoming you back on your next trip!
Kind Regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear customer,
Thank you for your feedback. We are glad to hear that you had a great experience with David, and we look forward to welcoming you back on your next trip.
Kind Regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear customer,
Thank you for your feedback. Please be advised that our team aims to maintain clear procedures and professional service at all times. If you have specific concerns regarding your reservation, please contact us at customercare@surpricemobility.com so we can look into your details. We hope to serve you again in the future.
Kind Regards,
Surprice Mobility Team
Great quality rental car
Easy to book and car in perfect conditions. Thanks to Nikos for the smooth service between the airport and the pick up location.
21 August 2026
Unprompted review
Reply from Surprice Mobility
Dear customer,
Thank you for your feedback. We are glad to hear that you had an easy booking experience, enjoyed the vehicle quality, and received smooth shuttle service from Nikos. We look forward to welcoming you back on your next trip.
Kind Regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear customer,
Thank you for your feedback. We are glad to hear that you enjoyed a pleasant transfer with Nikos, and we look forward to welcoming you back on your next trip.
Kind Regards,
Surprice Mobility Team
Fast
Fast, complimentary and easy . Nikos was very kind and helpful. The music in his car made my day))
23 August 2026
Unprompted review
Reply from Surprice Mobility
Dear customer,
Thank you for your feedback. We are glad to hear that you had a fast and easy experience, and that Nikos's friendly service and music made your day. We look forward to welcoming you back on your next trip.
Kind Regards,
Surprice Mobility Team
Nikos brought as safetly back
Nikos brought as safetly back. Great guy thanks
23 August 2026
Unprompted review
Reply from Surprice Mobility
Dear customer,
Thank you for your feedback. We are glad to hear that you had a safe ride with Nikos, and we look forward to serving you again on your next trip.
Kind Regards,
Surprice Mobility Team
Great and reliable shuttle service
Great and reliable shuttle service. Niko was very friendly and helpful. Thank you!
23 August 2026
Unprompted review
Reply from Surprice Mobility
Dear customer,
Thank you for your feedback. We are glad to hear you enjoyed our shuttle service and received friendly assistance from Niko, and we look forward to welcoming you back on your next trip.
Kind Regards,
Surprice Mobility Team
everything worked good and fast :)
22 August 2026
Unprompted review
Reply from Surprice Mobility
Dear customer,
Thank you for your feedback. We are happy to hear that everything went quickly and smoothly for you, and we look forward to welcoming you back on your next trip.
Kind Regards,
Surprice Mobility Team
We arrived too early and they found a…
We arrived too early and they found a solution for us. Thank you so much!
22 August 2026
Unprompted review
Reply from Surprice Mobility
Dear customer,
Thank you for your feedback. We are pleased to hear that everything went smoothly and that you were satisfied with our service. We look forward to serving you again on your next trip.
Kind Regards,
Surprice Mobility Team
A perfectly fine experience
It was perfectly fine. We were picked up, left the airport within 5 minutes, 5 minutes later we arrived at the car hire place. The pick up process was smooth but REMEMBER they don't accept AmEx! Nikos the driver was very friendly, spoke perfect English and offered great advice about local surroundings. The car was an automatic Peugeot 308 which was fine for us.
22 August 2026
Unprompted review
Reply from Surprice Mobility
Dear customer,
Thank you for your feedback. We are glad to hear you enjoyed a smooth pick-up and great service from Nikos, and we look forward to welcoming you back on your next journey.
Kind Regards,
Surprice Mobility Team
Nikos is a very nice and friendly…
Nikos is a very nice and friendly driver!
21 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Ivy,
Thank you very much for your kind review!
We are delighted to hear that Nikos was such a nice and friendly driver. We will be happy to share your lovely feedback with him.
Thank you for choosing Surprice Mobility. We look forward to welcoming you again in the future!
Kind regards,
Surprice Mobility Team
My worst experience with a car hire company
The Surprice car hire agency at Naples Airport won’t accept my credit card for the security deposit.
They won’t give me the car unless I buy their insurance package for 40 euros a day. I refuse, but I’m left without a car. I’d like to point out that my credit card is a physical card issued by Italy’s second-largest banking group; it uses the Mastercard network, but according to Surprice it’s a ‘DIGITAL’ card and therefore unsuitable for paying their deposit. After reading the reviews (I should have done so earlier), I realised that mine was not an isolated case but a predatory business strategy by the company, which unscrupulously aims to increase its profits. Obviously, this is at the expense of customers.
11 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Filippo and Rossella,
Thank you for sharing your feedback.
We are very sorry to hear about your disappointing experience at our Naples Airport location, particularly regarding the credit card deposit and the additional €40 per day insurance option.
We understand your frustration at arriving with a physical Mastercard issued by a major Italian banking group and being unable to use it for the required deposit. We also regret that the situation resulted in you being unable to collect the vehicle after declining the additional insurance.
We take concerns regarding payment requirements, deposit procedures, and the presentation of insurance options seriously. We would like to review the specific circumstances of your booking and clarify why your card was considered ineligible for the deposit.
Please contact our Customer Care team at customercare@surpricemobility.com with your reservation details, rental voucher, and any documentation concerning the card and insurance requirement. Please do not include your full card number or other sensitive financial information.
We apologize for the inconvenience and frustration caused and appreciate you bringing this matter to our attention.
Kind regards,
Surprice Mobility Team
High speed check in and out
High speed check in and out, nice people!
Love Greece
21 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Francesco,
Thank you very much for your kind review!
We are delighted to hear that you enjoyed a fast check-in and check-out and found our team friendly and welcoming. Your positive feedback means a lot to us.
Thank you for choosing Surprice Mobility. We look forward to welcoming you again in the future!
Kind regards,
Surprice Mobility Team
SurPrice Hungary - scammers, made up penalties, car given from lower categor, dishonests.
Very bad experience with SurPrice Budapest/Hungary Airport. - dishonests, made up penalties/charges when returning the car, also I was given a car from lower category.
Read the review below carefully, and all the reviews for SurPrice Hungary, all have 1 start, SurPrice head office should investigate this branch.
Booked a Ford Focus Estate or similar but received a much smaller Renault Clio, they claimed that a focus and clio was the same size, which is obviously incorrect.
They didn’t record any of the scratches, it was many, I pushed to record that, RED FLAG.
First a cleaning fee: They said the car has to be washed fully just before returning it, due to the red fald above, I hovered the car and was very clean, they ask me for the receipt of the watch, I challenged that as it wasn't in the contract and took photos as evidence it was clean.The spend like 20 minutes try to find a scrat that wasn't recorded in the inventory ( that I pushed to record at collection, the makeup a scratch and charge €500, I complained and the person was making that up, as I couldn't spend too much as I would lose the flight, I had no choice than to pay.
I took videos and photos as evidence to create a formal complaint.
Carefull, it seems the business there is based on the make up penalties, the staff might get commission for that
8 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Mauro,
Thank you for taking the time to provide such a detailed account of your experience at our Budapest location.
We are very sorry to hear about your concerns regarding the vehicle category, the recording of pre-existing damage, the cleaning requirement, and especially the €500 damage charge at return. We understand how distressing it must have been to face an unexpected charge while also being concerned about missing your flight.
We take allegations of incorrectly applied charges, incomplete vehicle inspections, and inappropriate damage assessments extremely seriously. Your comments regarding the vehicle you received compared with the category booked are also important, and we regret that the vehicle did not meet your expectations.
We would like to investigate this matter with the Budapest/Hungary team, including the vehicle allocation, check-in and check-out inspection records, photographs, cleaning policy, and the €500 charge. We also take your concerns regarding staff incentives very seriously and would need to establish the facts before drawing any conclusions.
Please contact our Customer Care team at customercare@surpricemobility.com with your reservation details, rental agreement, vehicle inspection documents, payment receipt, and the photographs/videos you mentioned. Please do not include sensitive payment information.
We apologize for the frustration caused and appreciate you bringing these serious concerns to our attention. Your feedback will help us review the service provided at this location.
Kind regards,
Surprice Mobility Team
Be ready for the hard insurance sell or having every obstacle put in your way to avoid giving you the car you have already booked!
We all know these tinpot companies make their money on the insurance and not on the actual car rental, but do they need to go so far? Renting a car is becoming as stressful as moving house.
In-between interrupting me and barking at 2 young children jumping around the office, the guy behind the counter tried everything to give me the hard sell on insurance or moan about the documentation (the usual lines - 'the generic insurance often doesn't pay out', etc. etc... Maybe it can frighten the American tourist, but not the seasoned car renter).
He told me that the booking from Kayak hadn't got to him so there's nothing he could do. The connection between third-party brokers and the actual car rental company is shambolic.
No wonder the place was empty. The customer is always wrong. Avoid unless you want a grumpy, tiresome and tiring insurance spiel.
At the end of the day, if you don't take their 'full coverage' (which increases the cost by up to 400% or even more), they are NOT interested in your custom and will do everything NOT to give you the car you have booked (irrespective of where you have travelled to their office from - shocking service).
Luckily, I was from the same city. I feel very sorry for people flying in and expecting to get their holiday or visit to the UK off to a nice start.
TO THE MANAGEMENT: SOLVE THE APPALLING LACK OF COHERENCE BETWEEN THE THIRD-PARTY ONLINE COMPANIES WHICH MOST PEOPLE USE TO BOOK THEIR VEHICLE AND YOURSELVES. At the moment, it's a black hole into which many customers are clearly falling and having their day - for some possibly many days - ruined.
20 August 2026
Unprompted review
Reply from Surprice Mobility
Dear David,
Thank you for taking the time to share such detailed feedback.
We are very sorry to hear about your frustrating experience, particularly the difficulties surrounding your Kayak booking, the communication with the rental office, and the way the insurance options were presented to you. We understand how stressful it can be to arrive expecting a straightforward collection and instead encounter uncertainty about whether your reservation has reached the local office.
We also regret that you felt pressured regarding additional insurance and that the interaction with our staff was not professional or welcoming. Customers should receive clear information about their options and rental requirements without feeling pressured into purchasing additional coverage.
Your comments about the communication between third-party booking platforms and our rental locations are particularly valuable. We recognize how important it is that reservations, documentation, and rental conditions are communicated accurately and consistently.
We would appreciate the opportunity to investigate your specific booking and the circumstances surrounding the collection. Please contact our Customer Care team at customercare@surpricemobility.com with your Kayak reservation details and any relevant documentation so we can review the matter with the appropriate team.
We sincerely apologize for the inconvenience and frustration caused and appreciate you bringing these concerns to our attention.
Kind regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear customer,
Thank you for your kind feedback. We are happy to hear that Androniki provided you with such friendly service, and we look forward to welcoming you again on your next journey!
Kind Regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear customer,
Thank you for your review. We are pleased to know you enjoyed our service, team, and vehicles, and we look forward to providing you with another great rental experience in the future!
Kind Regards,
Surprice Mobility Team
Surprice do not return your deposit
Hired a car from Surprise Manchester Airport for 24 hours. There were no issues with the car, agreed and signed by Surprice. Thirty days later I am still waiting for the return of £400 they put on hold on my account.
21 July 2026
Unprompted review
Reply from Surprice Mobility
Dear customer,
Thank you for sharing your feedback. We apologize for the delay you are experiencing regarding your security deposit hold, and we would like to resolve this for you directly. Please contact us at customercare@surpricemobility.com with your booking details so our team can investigate immediately. We hope to have the opportunity to welcome you back for a smoother experience in the future.
Kind Regards,
Surprice Mobility Team
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