Survival Depot Ltd Reviews 

387
•
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Terrible customer service they couldn't care less! product shipped from some backwater in China & never arrived No regibd given! company full of BS just a disaster! spend your money somewhere else... See more

Rated 1 out of 5 stars

Paid £8.99 for a Tec Accessories P7 Suspension Clip as part of a larger order (Order No 20232) which I never received. Instead they sent a cheap flimsy key chain with a shopping kart token branded w... See more

Rated 1 out of 5 stars

Trying to return item as it is not as described and pictures were misleading. Seller won't return emails or confirm return address. Tried two different email addresses featured on website no reply! Th... See more

Rated 4 out of 5 stars

Products have arrived in 10 days, not bad, and were exactly what I had ordered. Unfortunately their customer care didn't reply to my 3 messages (both via email and webform) asking for details about... See more

Company details

  1. Hobbies & Crafts

Information provided by various external sources

Survival Depot Ltd www.survivaldepot.co.uk Based in United Kingdom, London


Contact info

1.7

Bad

TrustScore 1.5 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(387)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Average

They don’t respond to emails. I emailed to find out if my order had shipped, but heard nothing. As luck would have it the item arrived with me the next day.

The item that I bought was fine. Delivery took 6 days, which is reasonable. Free shipping is not available for the Scottish Islands, yet the item was shipped by Royal Mail, which would have cost them exactly the same as UK mainland shipping, which would be free to the customer.

If you have low expectations then you will be perfectly served by Survival Depot.

21 September 2019
Unprompted review
Rated 1 out of 5 stars

Trying to return item as it is not as…

Trying to return item as it is not as described and pictures were misleading. Seller won't return emails or confirm return address. Tried two different email addresses featured on website no reply! There are also two different addresses - don't know which one to return to!? Dosent seem right to me- avoid avoid avoid!!!

30 July 2019
Unprompted review
Rated 5 out of 5 stars

Super service!

This was the first time I'd used Survival Depot...
And it was great service from them. From ease of using their website to quick delivery of the item plus a good price too.
All in all I'm a happy customer and will use these guys again.
Thanks.

1 July 2019
Unprompted review
Rated 3 out of 5 stars

Survival Depot delivered the goods

Survival Depot delivered the goods, but it took 9 anxious days. Somewhat worrying when you have paid for first class post and the company has not acknowledged the transaction, nor provided working contact information like up-to-date email address or phone number. Unsettling, considering some of the other Trustpilot reviews.

3 May 2019
Unprompted review
Rated 1 out of 5 stars

First and only time!

First things first. The product arrived in a timely manner but... I only got an automatic order confirmation but nothing else. After three days without any new info, I send an email. No answer so far. No promised tracking number nor any information if the product was send out. I couldn’t find a phone number. And now after seven days I get this automatic email (Hi customer) to rate my experience. BTW i also checked my spam folder everyday.

I would never order here again!

24 February 2019
Unprompted review
Rated 1 out of 5 stars

Very very disappointing

Very very disappointing. I still have not received my purchase (£65.00) from before Xmas despite e-mailing on a number of occasions. They informed me that it had been dispatched but have never received it or any further communication after informing of present position. A polite email would have sufficed.

14 February 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look