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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, including ties, pocket squares, and other accessories. Many people highlight the extensive range of colors and the ability to order samples, which greatly assists in finding the perfect match for their needs. The ordering process is frequently described as smooth and efficient, with many appreciating the quick turnaround times. Reviewers also commend the outstanding customer service, noting the helpfulness and proactive communication from the team. People appreciate the personalized support, such as assistance with color matching, seamless returns, and regular updates on their orders. The attention to detail, from elegant packaging to thoughtful follow-up messages, contributes to a highly positive overall experience for consumers.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality of ties, pocket... See more

Service

Clients share positive opinions on service, consistently praising the exceptional customer service, prompt... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of products,... See more

Order

Reviewers express great satisfaction with the ordering process. Customers highlight the seamless experience,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional customer service! When the sample ties didn’t match our bridesmaid dresses, George reached out proactively and helped us find the ideal colour. He also arranged a seamless return when we o... See more

Rated 5 out of 5 stars

We went round 20+ shops looking for the perfect ties for our wedding. Then one day we found Swagger & Swoon who offered sample orders. There were lots of options we liked so we ordered some samples an... See more

Rated 5 out of 5 stars

As all the other reviews, cant recommend this company enough. Very satisfied with items purchased, ties, pocket squares and ribbon. Several good sized samples were sent for colour matching purposes... See more

Rated 5 out of 5 stars

The colour swatches arrived quickly and the options where perfect. Once we had decided on the best colour match for the ties and pocket squares everything arrived in a timely fashion. We where even ab... See more


Company details

  1. Fashion accessories shop

Written by the company

The Wedding Tie Colour Matching Experts Swagger & Swoon is the UK’s leading online retailer of specialist groomswear, offering over 500 shades of wedding ties, cravats, and accessories. Each piece is crafted to perfectly match your wedding colour palette — trusted by thousands of brides and grooms every year. Renowned for our customer service and unrivalled colour range, Swagger & Swoon proudly holds Best Groomswear from the UK Wedding Awards two years running. Our mission is simple: to make choosing your wedding ties as exciting and personal as finding the perfect dress.


Contact info

4.9

Excellent

TrustScore 5 out of 5

209 reviews

5-star
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How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Got a cravat, pocket square and kids bow tie to match the colour of my dress for our wedding. It was stunning. We got the samples through and picked the closest match, requested the items and received them quickly. Every step of the way we were kept in contact with letting us know when we would be receiving them. Absolutely fantastic customer service

11 April 2024
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thank you, Faye :) So kind of you to say and I'm pleased you were happy with everything. LOVE the colour of your dress too!!! ~ Hannah

Rated 5 out of 5 stars

Amazing service and great quality

Amazing service and great quality, their follow ups were so thoughtful too having it noted when the special day was. Recommend their products.

28 December 2023
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Awesome! Thank you for your kind words :) I hope you had a fantastic wedding day! ~ Hannah

Rated 5 out of 5 stars

Brilliant!

I found Swagger & Swoon 2 weeks before my son’s wedding while trying to find a match for my dress. Swatches were sent 24 hour delivery and a call to order, an email to confirm and pay, kept up to date with progress and delivered today. A week. Matched tie and square. Brilliant service and everyone happy to help. Maybe because only 1 of each but very much appreciated. Thank you to everyone involved.

11 April 2024
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thank you, Kathy! Pleased you were happy with everything and I hope you all have a fantastic time at the wedding! ~ Hannah

Rated 5 out of 5 stars

We couldn't recommend Swagger & Swoon…

We couldn't recommend Swagger & Swoon more! All communication with them on the lead up to our wedding day was brilliant! We found it very useful to order swatches of the ties and the team were very prompt in answering any questions we had. After narrowing down the swatches, we ordered a couple of possible ties to get an even better idea which matched our bridesmaid dresses. It was really simple to return the other ties once we had decieded.
We ordered ties, pocket squares and a doggy bow tie for our Labrador. All were brilliant quality and matched our colour scheme perfectly. Plus the team were great with giving us regular order updates.
Thank you again to the Swagger & Swoon team!

28 October 2023
Unprompted review
Rated 5 out of 5 stars

Easily recommend to anyone

The team at Swagger and Swoon have been brilliant to deal with. Communication has been spot on, they have been super helpful and efficient throughout the whole experience. I would easily recommend this company to anyone. Thank you Petra and Ayesha for your help and personal touch.

25 March 2024
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thanks, Sarah, that's lovely to hear! I'll pass on your kind words to the team. Best wishes for your wedding day :) ~ Hannah

Rated 5 out of 5 stars

Excellent customer service

I recently ordered ties and pocket squares for our wedding in June. Both products are lovely, really well made and I’m very happy with them. I found the communication and customer service from Swagger and Swoon second to none. I got personalised emails and texts every step of the way including a note to let me know that there would be a bit of a delay as they’d noticed a slight colour mismatch between the 5 ties and they were going to remake them because of that. They also sent the ties and pocket squares in such a lovely box with a little packet of love hearts! 10/10, 5 stars and will recommend to my many friends getting married this year and next.

11 March 2024
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thank you so much! It's really lovely to get such a nice review and I've shared your kind words with the team :) We all hope you have a super wedding and pleased you enjoyed the sweeties ~ Hannah

Rated 5 out of 5 stars

Great customer service

Great customer service. Swatches sent through to check colours, patterns and materials. Ties and squares looked great

30 September 2023
Unprompted review
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Reply from Swagger & Swoon

Thank you for your review and so pleased that you were happy with everything. Best wishes for your wedding :) ~ Hannah

Rated 5 out of 5 stars

Amazing service

Swagger and Swoon are a brilliant company with fabulous customer service. I used them to find ties and pocket squares for my husband and his best man to match my bridesmaid a having so many different colours of swatches to choose from was a big help. I also loved that the ties and pocket squares came really quickly and were great quality. I could also use the Swatch to help pick flowers which was a nice bonus! The company are great at keeping in touch and sent a lovely message the day before the wedding as well which was very sweet! Great service.

24 January 2024
Unprompted review
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Reply from Swagger & Swoon

Thank you so much, Laura, it's really lovely of you to take the time to leave us such a super review. I'm so pleased we were able to help and I hope you had a fantastic wedding day :) ~ Hannah

Rated 5 out of 5 stars

The best customer service!

Customer service is absolutely phenomenal. I ordered a tie and pocket square set, and before dispatching I was contacted to make sure I’d seen a fabric sample so that I was absolutely sure I liked the colour. Any other company would have dispatched without checking and I think these guys 100% go the extra mile. Will definitely use them again!

16 February 2024
Unprompted review
Rated 5 out of 5 stars

10/10

Excellent service, kept me updated on the order from start to finish. Nice to know there are still businesses out there who value their customers. Couldn’t ask for more.

13 February 2024
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thank you so much, Mark! That's a cracker of a review to take us into the weekend! Pleased it arrived nice and quickly for you :) ~ Hannah

Rated 5 out of 5 stars

Great service and easy to communicate with

I would definitely recommend Swagger & Swoon to others who are looking to buy a set of suits. There were a couple of issues where we had to get a different size, and they were really helpful throughout the entire process. Very fast at replying to emails and always happy to help with any requests.

Really happy with the service that I received and would recommend them to others.

12 February 2024
Unprompted review
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Reply from Swagger & Swoon

Thank you so much! We love getting feedback and your comments were just the right motivation we needed to hear on a Monday! Very pleased you're happy with everything :) ~ Hannah

Rated 5 out of 5 stars

I was beginning to despair

I was beginning to despair of ever being able to find someone able to provide a colour match to the bridesmaids' dresses but it was no problem for staff at Swagger & Swoon. From the very first contact with staff in customer services through to receipt of the excellent ordered items the contact with everyone has been exceptional. I couldn't be more happy and would wholeheartedly recommend this organisation.

17 January 2024
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Hi Wendy, massive smiles all around reading your review out loud, thank you! The team are so pleased to hear your kind words. Great we were able to help :) ~ Hannah

Rated 5 out of 5 stars

Amazing customer service

Wow, such amazing customer service & quality products!

Ordered a tie to try with our wedding suits without realising they did a test swatch service, was immediately emailed asking if I’d like a swatch sent out to me before proceeding with ordering just the 1 tie. Was then emailed again a few days after delivery of the swatch to make sure I was happy and to continue with my order.

Once the tie has been received (and approved by fiancé!) will be ordering more as well as ordering additional cavani waistcoats through them rather than direct through cavani like we have done previously as I’m so impressed with these guys!!

You’ve got yourself a loyal customer! Thanks again to George & Petra.

26 January 2024
Unprompted review
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Reply from Swagger & Swoon

Thanks again for taking the time to leave reviews for us, Chloe. It's really appreciated...especially by Petra, our newest member of the team, this is her first review shout-out! ~ Hannah

Rated 5 out of 5 stars

Ordered ties and pocket squares from…

Ordered ties and pocket squares from Swagger and Swoon for my wedding. The service was exceptional - I was kept up to date with progress, the quality of the product and the customer service throughout the process was excellent.

1 December 2023
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thanks so much Aidan, really pleased to hear it! Glad you were happy with everything :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Colour matching is amazing!

We purchased our ties and pocket squares from Swagger and Swoon, firstly ordering colour swatches for the groomsmen ties (burnt orange) and then we sent a fabric sample of our bridesmaid dresses to Swagger and Swoon, who returned some matching swatches, one of which was as near perfect match and looked fab on the groom!

19 November 2023
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

That's brilliant, thanks Nikita! So glad to hear you found the perfect match. Really appreciate your kind comments :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Perfect.

From start to finish when ordering swatches to eventually ordering the ties, Swagger & Swoon were fast and extremely helpful with any queries and then with the delivery of items. Juss, Hannah & George gave me constant updates about the ties in production and then when they'd been packaged and sent. A text on the morning of my wedding to wish me a perfect day was a lovely touch and something I really appreciated. I would highly recommend Swagger & Swoon to anyone. Thank you for making this part of my wedding experience stress free from start to finish.

4 November 2023
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

That's lovely, thank you so much Jon! Really appreciate your kind words and delighted you were so happy with everything :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Amazing customer service & product

I put in an order with Swagger & Swoon without reading the delivery time. Despite this they want out of their way to accommodate my request and delivered the Tie I’d ordered in plenty of time. The tie itself was striking and beautifully made. They kept me informed at every point in chain of order to delivery. I would definitely recommend them. Their customer service is outstanding as was the product.

16 October 2023
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Wow, thanks Sarah, that's amazing! Really appreciate it and so pleased you were happy with everything :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Loved the ties

Loved the ties, went really well with our Autumnal wedding.

28 October 2023
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

That's great Steph, thank you - sounds amazing! ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Fantastic company

Fantastic company, very responsive team who helped with my tie order from start to finish, and a brilliant product at the end. Would highly recommend

14 October 2023
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thanks Shannon, really kind of you and appreciate the recommendation! ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Wedding ties

A great company to get my wedding ties off. I wasn’t sure if I could get a colour to match my teal dresses. I ordered a few of their swatches to see if any would match. Great idea. I was able to get a match for my dresses and it was exactly the same colour. Ties didnt take overally long to come and were just perfect. Matched my dresses so well. So impressed with the quality of the ties as well.

14 October 2023
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thank you so much, really appreciate it and delighted you could find a match! ~ Chris, Swagger & Swoon

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