Swanwick Sleep Reviews 

Horrible customer service. Response times were delayed and promotions were not applied that were supplied by swanwick. In order to return a pair of the swanwicks that did not work, I was then charged for the shipping that I originally got for free. I have never seen a company do this before. I was very unhappy with my experience with swanwick.

So far not so good guys. I’ve been trying to receive return slip from a Melanie with your company and I am getting the run around. We are buying a different pair once we can get this processed. Your company needs to fix the return/exchange process so it’s easier for consumer.
Also called your company and LM

These glasses have proven to be highly effective at alleviating the daily eye strain that I used to experience after spending extended periods of time working on my PC. While they do not completely eliminate the discomfort, they significantly reduce it, making my work experience much more pleasant.

In terms of drawbacks, there are only three minor issues that I have encountered. Firstly, having the world tinted yellow is not exactly ideal, as it alters the way I perceive colors and can take some getting used to. Secondly, I find that cleaning the lenses can be quite challenging, even when using the provided cleaning cloth, which can be a bit frustrating. Lastly, as someone with a slightly larger head, I have noticed that the fit around my nose can sometimes be less than comfortable. This is primarily due to the fact that the frames are made of basic plastic, and even when I opt for the largest size available, it doesn't always provide the most comfortable fit. However, I want to emphasize that these minor inconveniences are entirely bearable and do not overshadow the benefits of wearing the glasses.

Overall, I believe that despite the relatively high cost of the glasses, they are well worth the investment due to the significant reduction in discomfort they provide. Additionally, I feel confident that they are likely protecting my eyes from potential long-term damage, which is an invaluable benefit that far outweighs any minor issues I have experienced.

Is my first time with Swanwick, I bought daytime and night lents and I really like it. I had them on sale and it was a great deal and them feel good, very good quality, better than others than I have had before. Delivery was fast and effective. I recommend. Thank you

This company sent me dirty product and will not respond to any of my emails or attempts to return this. AVOID this company, they WILL rob you!

I ordered prescription glasses. They failed to send me the proper frames that I ordered, and they sold me a pair of glasses without the protective coating on the lenses. After complaining and going back-and-forth for several months, trying to exchange the glasses, they refuse to do it without charging me an additional cost. Worst customer service ever as well as experience ordering a product!!!!!!!!! Do not buy these cheap ass glasses or deal with this cheap ass customer service!!!!!

Return policy scam, i agree!! I ordered glasses for my hubby. They came in but they were blurry. It was a hassle getting his glasses prescription so i asked if i could get a refund, they said no. So i asked. if i could just get non prescription, they said no. Finally got his. prescription, sent it. in and now they said its been past 30 days so. i dont get my money back, no store credit. Nothing. Such bad business

The work-life balance is very good and the team is really proactive, empathetic, and accommodating because of differences in time zones.

Best Blue Light Blocking glasses out there

Absolutely love my Swanwick glasses. Feels so much better working on screen all-day. I can really feel a difference when I started wearing them,

Exceptional brand! Stylish designs, excellent quality, and superb customer service. My experience was seamless from order to delivery. Highly recommend!!!

Been having a terrible eye strain and headaches and these glasses solved all my issues! I both wear the the Day Glasses (light yellow lens) when I'm on my computer during the day and switch to my Night glasses (orange lens) in the evening before I go to bed and while scrolling at my phone. I also wear the night frame every time I wake up in the morning so my eye can adjust to the natural lighting. And this routine works wonders ever since. Sharing this to help someone experiencing the same problem as mine.

Updated November 2023:
I did get a refund on the glasses. The return process was painful which required multiple follow-ups.

Their return process may be a scam. Here's my experience in detail:

Oct 14, 2023, 15:42 PDT

Hello,
The glasses were too tight for my face. I would like to request a refund.
Thank you.
Jason


Melanie Viaje (Swanwick)

Oct 15, 2023, 11:42 PDT

Hi Jason.

I'm sorry to hear that.

Before you decide to return your Swannies, the classics do come in regular and large. Would you like to try either one of these?
Thank you,

Melanie Viaje
Customer Solutions Specialist
Swanwick
+1 (855) 441-2008

Oct 16, 2023, 07:37 PDT

Hi Melanie,
Thanks for checking. They fit the size of my face but the arm springs don’t have enough flex which is what is causing the problem. I’d prefer to return them.
Thanks.

Sent with my iPhone

After not hearing back for 1 day I sent this:

Oct 17, 2023, 09:36 PDT

Please advise.

Sent with my iPhone

Melanie Viaje (Swanwick)

Oct 17, 2023, 11:03 PDT

Hi Jason.

Your return request has been submitted. Once I get an update, I will inform you.
Thank you,

Melanie Viaje
Customer Solutions Specialist
Swanwick
+1 (855) 441-2008

Their site reads:
RETURNS
In order to be eligible for the 100% Satisfaction Guarantee, you must return the purchased product. In certain instances involving defects, we may waive the return requirement in lieu of photographic verification. Refunds cannot be processed for products that cannot be accounted for, or returned, including lost items.

POSTAGE ON RETURNS AND EXCHANGES
If your shipping address is in the US, UK, Canada or Australia, we will provide you with a prepaid return label to ship your return or refund. We are not able to provide hard copy return labels and customers will be responsible for printing their own labels. Customers are responsible for packaging any returns.

If you are located outside of these regions, you will be responsible for purchasing postage on returns and exchanges to our US or UK returns facility.

Buyer beware. I should have ordered them on Amazon which at least has a no hassle return process.

If they end up refunding me the $96.79 I'll update this review.