Sweetwater Reviews 

These folks are great. They answer the phone and don't hassle their customers about returns or anything else. They also answer questions from newbies, which is helpful!

This is a terrible experience. Order a Kala Ukulele but kept being told it would arrive. Four months later no ukulele. Called Kala and was told that the Ukulele I ordered from Sweeteater was never coming. Ridiculous how Sweetwater strung me alone. Never again go to source and buy or a reputable resale

I bought the Rode NT1 Signature Series (with the SM6 shockmount and pop filter) specifically for recording my Soundtopia singing bowls, crystal bowls, gongs, and sound healing sessions — and it has exceeded every expectation.

The low self-noise (just 4dBA) is a game-changer. Singing bowls produce delicate, long-decaying harmonics and subtle overtones that most mics bury in noise. This one captures every shimmering detail with crystal clarity, from the deep fundamental tones to the highest sparkling partials. The wide 20Hz–20kHz frequency response handles the full spectrum beautifully — rich lows without mud, present mids, and airy highs that make the bowls feel alive and three-dimensional.⁠Sweetwater

I record both close-miked individual bowls and ambient room setups for full immersion tracks, and the cardioid pattern does an excellent job rejecting unwanted room noise while still pulling in the natural resonance of the space. The included SM6 shockmount + pop filter combo is sturdy and effective — no handling noise even when I’m moving around during live sound baths.

Whether I’m capturing a private healing session, creating guided meditations, or livestreaming on Zoom, the NT1 Signature delivers professional, broadcast-quality sound that feels warm, open, and incredibly natural. No harshness, no coloration that fights the pure tones of the bowls — just honest, beautiful capture.

For sound healers, meditation teachers, or anyone working with acoustic instruments that have complex harmonics, this microphone is an absolute must-have. Incredible performance at this price point. I couldn’t be happier with my purchase from Sweetwater.

Thank you Katie for helping me switch to Ezy Drummer 3 when I ordered the upgrade by mistake.

I bought a demo model cajon drum pedal and got stellar service. What I like about their service is you can have as much or as little help as you want. I didn’t need help, and they sent 1 email to check on the order and if I needed anything. So many companies send dozens of emails trying to get you to buy more. I recommend Sweetwater - i got the same service when spending hundreds, as when spending just a few $.

Bought somewhat obscure repair parts for a vintage Rogers snare from Sweetwater. Website was easy to navigate, ordering process was straight forward. Got a follow-up call from a real live English speaking human, being to acknowledge the order was being processed and delivered in a couple of days.
All of this attention to detail for less than $30 worth of repair parts. Amazing customer focus. Give these folks your business!

Great customer service as everybody else pointed out. Bought the SM7B for voiceover work and the sales team gave me genuinely good advice for pairing it with a proper preamp before wasting money on the wrong setup.
Arrived in two days, double boxed.

If you’re buying audio gear you have to use sweet water.

I am convinced I have been blacklisted by sweetwater. I read all the amazing reviews they get yet my experience has been less then satisfying. I'm sure the five star reviews are from family members or the employees themselves, or could be the bags of really shit candy they stick in your package people like, insulting in itself. No one every got back to me as to where my over night package is, ordered the 16th oh today is the 20th and no package yet. Much like any other mail order company once they have your money, you are truly screwed.

I used them for the first time. A less than $20 order for an ac adapter. There was an error in the shipping address and I never received it.

There had just received it back and were contacting me. Anyways long story short they shipped it priority and called me to make sure I received it.

All for a cheap ass ac adapter.

I’m a customer now

Overall a great experience. When I was looking for a small recording studio setup, about six months ago, they were very happy to spend time answering my questions and helping me choose the best one for my needs.
My product arrived quickly and in perfect shape. I had some questions about the recording software (from a different company) that was included. Jeremy, my sales engineer, helped me contact that company so I could get it set up. Jeremy contacted me twice more just to check on how I was doing with the recording equipment and if had questions. Both times I did, and he answered them and helped me solve my problems. I've been very pleased with the company, the products, and especially the follow-up service,

Good customer service. Fast delivery. Good quality product.

Brand new guitar epiphone les paul custom.
Guitar sounds great it came very well packed but as far as a 55 point inspection I call BS on this. When the guitar arrived the knobs were so high off the body it was measure almost 1/2 inch from body.
And the tip to the treble and rhythm switch was cracked....those were factory defects when they left the factory so it never went thru any inspection at all

return policy is garbage I order a bass battery not was inspected i returned and pay $150 return charge

The people make it great! I have my own dedicated Sales rep in Ed Needler, and he is backed by an equally talented support team. They understand that I'm old & that I don't speak much sound/equipment/techno jargon, & that I'm not their typical customer, being a weekly Karaoke singer with bunch of other old women.

I've been using Sweetwater & Ed for over 13 years (as have 2 others, so we never have to skip a week even if one of our systems goes down).

I can't imagine using any other vendor than Sweetwater!!

Great products, service, and insightful product advice, to help you make the right choices for your situation. And great follow up

Excellent store, customer service is mainly the greatest thing it has, they take the necessary time to help you with everything you need to know, I would use it again when I need to buy an instrument ...

Edit: Sweetwater did reach out to me to ascertain the situation.

Ordering was straightforward, and shipping was quick and efficient. However, when additional support was needed, things went downhill.

The guitar I received arrived with some damage to the headstock. A partial refund was offered, which I accepted at the time. After about three months, the instrument began to develop further structural issues, so I reached out to initiate a warranty repair. The process involved multiple weeks of back-and-forth communication, and there were delays in getting a response from the service department. I ultimately had to send an email escalating the situation before receiving instructions on where to send the guitar.

It has now been over two weeks since the item was delivered for repair. Aside from confirmation of receipt, I have not yet received any updates despite requesting one.

I had an amazing experience with Sweetwater. I reached out through their website with a question about the Izotope RX software and received an informed and professional response within 24 hours. The sales associate, Luke, who assisted me is awesome. He responded to all my questions, even the braindead ones! And he worked hard to help me get what I needed. I would absolutely purchase from Sweetwater again! Thank you so much!

Steve Wessing created a truly impressive purchasing experience. He turned what is usually a routine online transaction into something that felt personal and thoughtful—like shopping in a classic small-town store where the staff genuinely know their products and take the time to focus on each customer.